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Solved Computer freezes when loading certain sites

Discussion in 'Malware and Virus Removal' started by colinlam, 2016/03/16.

Page 2 of 2
  1. 2016/03/17
    colinlam

    colinlam Well-Known Member Thread Starter

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    Fix result of Farbar Recovery Scan Tool (x86) Version:05-03-2016 01
    Ran by Colin (2016-03-18 04:16:47) Run:1
    Running from C:\Users\Colin\Desktop
    Loaded Profiles: Colin (Available Profiles: Colin & Julie & Main User)
    Boot Mode: Normal

    ==============================================

    fixlist content:
    *****************
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
    HKU\S-1-5-21-2548019330-3924178630-1638020567-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
    SearchScopes: HKLM -> DefaultScope value is missing
    Toolbar: HKU\S-1-5-21-2548019330-3924178630-1638020567-1001 -> No Name - {B24BA06E-FB7B-4757-95C2-DC01125F750E} - No File
    FF Plugin: @nullsoft.com/winampDetector;version=1 -> C:\Program Files\Winamp Detect\npwachk.dll [No File]
    CHR HKLM\...\Chrome\Extension: [jfmjfhklogoienhpfnppmbcbjfjnkonk] - <no Path\update_url>
    S2 BlueSoleilCS; C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleilCS.exe [X]
    S3 BT; system32\DRIVERS\btnetdrv.sys [X]
    S3 btaudio; system32\drivers\btaudio.sys [X]
    S3 Btcsrusb; System32\Drivers\btcusb.sys [X]
    S3 BTKRNL; system32\DRIVERS\btkrnl.sys [X]
    S3 catchme; \??\C:\Users\Colin\AppData\Local\Temp\catchme.sys [X]
    S3 cpuz134; \??\C:\Users\Colin\AppData\Local\Temp\cpuz134\cpuz134_x32.sys [X]
    S3 dgderdrv; System32\drivers\dgderdrv.sys [X]
    S3 MREMPR5; \??\C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS [X]
    S3 MRENDIS5; \??\C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS [X]
    S3 pccsmcfd; system32\DRIVERS\pccsmcfd.sys [X]
    S3 RTL2832UBDA; system32\drivers\RTL2832UBDA.sys [X]
    S3 RTL2832UUSB; System32\Drivers\RTL2832UUSB.sys [X]
    S3 RTL2832U_IRHID; system32\DRIVERS\RTL2832U_IRHID.sys [X]
    S3 StarOpen; no ImagePath
    S3 VComm; system32\DRIVERS\VComm.sys [X]
    S3 VcommMgr; System32\Drivers\VcommMgr.sys [X]
    2009-08-22 11:55 - 2014-05-09 11:04 - 0000063 _____ () C:\Users\Colin\AppData\Roaming\AVSDVDPlayer.m3u
    2011-03-29 16:19 - 2011-03-29 16:20 - 0000066 _____ () C:\Users\Colin\AppData\Roaming\AVSMediaPlayer.m3u
    2014-04-27 19:16 - 2014-04-27 19:16 - 0038423 _____ () C:\Users\Colin\AppData\Roaming\Comma Separated Values (DOS).ADR
    2010-02-27 08:31 - 2013-11-26 15:19 - 0038429 _____ () C:\Users\Colin\AppData\Roaming\Comma Separated Values (Windows).ADR
    2009-09-09 12:03 - 2009-09-09 12:22 - 0000113 _____ () C:\Users\Colin\AppData\Roaming\default.pls
    2009-08-30 20:24 - 2009-10-17 12:47 - 0006900 _____ () C:\Users\Colin\AppData\Roaming\PrimoPDFSet.xml
    2011-03-18 20:04 - 2015-03-04 12:15 - 0012800 ___SH () C:\Users\Colin\AppData\Roaming\Thumbs.db
    2011-03-13 10:25 - 2011-03-13 10:25 - 0007142 _____ () C:\Users\Colin\AppData\Roaming\UserTile.png
    2014-12-31 11:35 - 2014-12-31 11:35 - 0000031 _____ () C:\Users\Colin\AppData\Local\burnaware.ini
    2010-04-12 08:50 - 2012-07-05 17:35 - 0046080 _____ () C:\Users\Colin\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
    2010-04-10 15:40 - 2016-03-10 19:02 - 0007599 _____ () C:\Users\Colin\AppData\Local\resmon.resmoncfg
    2010-10-17 15:24 - 2010-10-17 15:52 - 0001356 ____H () C:\ProgramData\hpzinstall.log
    Task: {4F073F92-F27F-432B-836F-815E12EAA03A} - \Go to RoboForm Install page -> No File <==== ATTENTION
    AlternateDataStreams: C:\ProgramData\TEMP:1CE11B51 [298]
    AlternateDataStreams: C:\ProgramData\TEMP:5C321E34 [134]

    *****************

    "HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully.
    "HKU\S-1-5-21-2548019330-3924178630-1638020567-1001\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully
    HKU\S-1-5-21-2548019330-3924178630-1638020567-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{B24BA06E-FB7B-4757-95C2-DC01125F750E} => value removed successfully.
    HKCR\CLSID\{B24BA06E-FB7B-4757-95C2-DC01125F750E} => key not found.
    "HKLM\Software\MozillaPlugins\@nullsoft.com/winampDetector;version=1" => key removed successfully.
    "HKLM\SOFTWARE\Google\Chrome\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk" => key removed successfully.
    BlueSoleilCS => service removed successfully.
    BT => service removed successfully.
    btaudio => service removed successfully.
    Btcsrusb => service removed successfully.
    BTKRNL => service removed successfully.
    catchme => service removed successfully.
    cpuz134 => service removed successfully.
    dgderdrv => service removed successfully.
    MREMPR5 => service removed successfully.
    MRENDIS5 => service removed successfully.
    pccsmcfd => service removed successfully.
    RTL2832UBDA => service removed successfully.
    RTL2832UUSB => service removed successfully.
    RTL2832U_IRHID => service removed successfully.
    StarOpen => service removed successfully.
    VComm => service removed successfully.
    VcommMgr => service removed successfully.
    C:\Users\Colin\AppData\Roaming\AVSDVDPlayer.m3u => moved successfully
    C:\Users\Colin\AppData\Roaming\AVSMediaPlayer.m3u => moved successfully
    C:\Users\Colin\AppData\Roaming\Comma Separated Values (DOS).ADR => moved successfully
    C:\Users\Colin\AppData\Roaming\Comma Separated Values (Windows).ADR => moved successfully
    C:\Users\Colin\AppData\Roaming\default.pls => moved successfully
    C:\Users\Colin\AppData\Roaming\PrimoPDFSet.xml => moved successfully
    C:\Users\Colin\AppData\Roaming\Thumbs.db => moved successfully
    C:\Users\Colin\AppData\Roaming\UserTile.png => moved successfully
    C:\Users\Colin\AppData\Local\burnaware.ini => moved successfully
    C:\Users\Colin\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini => moved successfully
    C:\Users\Colin\AppData\Local\resmon.resmoncfg => moved successfully
    C:\ProgramData\hpzinstall.log => moved successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4F073F92-F27F-432B-836F-815E12EAA03A}" => key removed successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4F073F92-F27F-432B-836F-815E12EAA03A}" => key removed successfully.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Go to RoboForm Install page => key not found.
    C:\ProgramData\TEMP => ":1CE11B51" ADS removed successfully..
    C:\ProgramData\TEMP => ":5C321E34" ADS removed successfully..

    ==== End of Fixlog 04:16:48 ====
     
    colinlam,
    #21
  2. 2016/03/18
    broni

    broni Moderator Malware Analyst

    Joined:
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    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services

    Press "Scan ".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.


    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
    broni,
    #22


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  4. 2016/03/18
    colinlam

    colinlam Well-Known Member Thread Starter

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    Hi, good to be doing the last few scans so here is the Log for Security Check:

    Results of screen317's Security Check version 1.014 --- 12/23/15
    Windows 7 Service Pack 1 x86 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SpywareBlaster 5.4
    SUPERAntiSpyware
    CCleaner
    Java 8 Update 73
    Java version 32-bit out of Date!
    Adobe Flash Player 21.0.0.182
    Mozilla Firefox (45.0)
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    WinPatrol winpatrol.exe
    Ruiware WinPatrol WinPatrol.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 2%
    ````````````````````End of Log``````````````````````
     
    Last edited: 2016/03/18
    colinlam,
    #23
  5. 2016/03/18
    colinlam

    colinlam Well-Known Member Thread Starter

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    Farbar Service Scanner:

    C:\Windows\system32\bfe.dll => File is digitally signed
    C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\system32\SDRSVC.dll => File is digitally signed
    C:\Windows\system32\vssvc.exe => File is digitally signed
    C:\Windows\system32\wscsvc.dll => File is digitally signed
    C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\system32\wuaueng.dll => File is digitally signed
    C:\Windows\system32\qmgr.dll => File is digitally signed
    C:\Windows\system32\es.dll => File is digitally signed
    C:\Windows\system32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\system32\ipnathlp.dll => File is digitally signed
    C:\Windows\system32\iphlpsvc.dll => File is digitally signed
    C:\Windows\system32\svchost.exe => File is digitally signed
    C:\Windows\system32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    colinlam,
    #24
  6. 2016/03/18
    broni

    broni Moderator Malware Analyst

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    FSS log id incomplete.
     
    broni,
    #25
  7. 2016/03/18
    colinlam

    colinlam Well-Known Member Thread Starter

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    Complete FSS Log from Second scan:

    Farbar Service Scanner Version: 27-01-2016
    Ran by Colin (administrator) on 19-03-2016 at 02:07:50
    Running from "C:\Users\Colin\Desktop "
    Microsoft Windows 7 Professional Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is unreachable
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => File is digitally signed
    C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\system32\dhcpcore.dll => File is digitally signed
    C:\Windows\system32\Drivers\afd.sys => File is digitally signed
    C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
    C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\system32\dnsrslvr.dll => File is digitally signed
    C:\Windows\system32\dnsapi.dll => File is digitally signed
    C:\Windows\system32\mpssvc.dll => File is digitally signed
    C:\Windows\system32\bfe.dll => File is digitally signed
    C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\system32\SDRSVC.dll => File is digitally signed
    C:\Windows\system32\vssvc.exe => File is digitally signed
    C:\Windows\system32\wscsvc.dll => File is digitally signed
    C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\system32\wuaueng.dll => File is digitally signed
    C:\Windows\system32\qmgr.dll => File is digitally signed
    C:\Windows\system32\es.dll => File is digitally signed
    C:\Windows\system32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\system32\ipnathlp.dll => File is digitally signed
    C:\Windows\system32\iphlpsvc.dll => File is digitally signed
    C:\Windows\system32\svchost.exe => File is digitally signed
    C:\Windows\system32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    colinlam,
    #26
  8. 2016/03/19
    colinlam

    colinlam Well-Known Member Thread Starter

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    Ok the Sophos Virus Removal Tool scan is now complete and no threats were found.

    I await your instructions and cannot thank you enough for all your help so far. :D
     
    colinlam,
    #27
  9. 2016/03/19
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #28
  10. 2016/03/19
    colinlam

    colinlam Well-Known Member Thread Starter

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    Hi, the link to DelFix did not work for me, but opened "Problem loading page" but managed to download a copy from Bleeping Computers. Ran this program OK but will leave the rest until later and will let you know how things are.
     
    colinlam,
    #29
  11. 2016/03/19
    broni

    broni Moderator Malware Analyst

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    Let me know.
     
    broni,
    #30
  12. 2016/03/20
    colinlam

    colinlam Well-Known Member Thread Starter

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    OK have worked through your instructions and everything is running really smoothly.

    Thanks again to Evan Omo and yourself for all the work you do.

    Can I now have the pleasure of marking this thread resolved or would you like to do it? :)
     
    colinlam,
    #31
  13. 2016/03/20
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #32
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