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Inactive Computer freezes after removing spyware

Discussion in 'Malware and Virus Removal Archive' started by juddson, 2010/10/06.

Page 2 of 3
  1. 2010/10/11
    broni

    broni Moderator Malware Analyst

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    Any reason why your AVG is listed as outdated?

    We have to remember to install SP2, when Eset comes out clean.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [​IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button
     
    broni,
    #21
  2. 2010/10/11
    juddson

    juddson Inactive Thread Starter

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    AVG wont update and has a yellow ! over the symbol. When opened a few things say VDB check failed. When I click fix it or update it says failed and asks to reboot the computer but that doesnt help anything. Also I have 4 windows updates that all say failed everytime I try to download and install them. Thanks so much for all the help :)
     
    juddson,
    #22


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  4. 2010/10/11
    juddson

    juddson Inactive Thread Starter

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    Eset also just gave me an error while updating unexpected error 2002 it says

    Nevermind that error I ran it again it worked the second time
     
    juddson,
    #23
  5. 2010/10/11
    broni

    broni Moderator Malware Analyst

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    broni,
    #24
  6. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    the scan found 6 things


    C:\ProgramData\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip Win32/Bagle.gen.zip worm
    C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip Win32/Bagle.gen.zip worm
    C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip Win32/Bagle.gen.zip worm
    C:\Users\All Users\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip Win32/Bagle.gen.zip worm
    C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip Win32/Bagle.gen.zip worm
    C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip Win32/Bagle.gen.zip worm
     
    juddson,
    #25
  7. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    Everytime I try to install SP2 I get an error and it wont install and in my update list Microsoft.Net Framework 3.5 SP1 will not install either
     
    juddson,
    #26
  8. 2010/10/12
    broni

    broni Moderator Malware Analyst

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    I didn't say to install anything yet.

    What happened with your AV program?
    Did you switch to Avast, or Avira?
    Does it update?

    ================================================================

    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL

:Services

:Reg

:Files
C:\ProgramData\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip 
C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip 
C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip 
C:\Users\All Users\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip 
C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip 
C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    =============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current (now, attempt to install SP2)

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how is your computer doing.
     
    broni,
    #27
  9. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    Ok sorry I must have jumped the gun there. Yes i removed AVG and installed Avira and it updates fine
     
    juddson,
    #28
  10. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\ProgramData\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip moved successfully.
    C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip moved successfully.
    C:\ProgramData\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip moved successfully.
    File\Folder C:\Users\All Users\Spybot - Search & Destroy\Recovery\FraudXPInternetSecurity.zip not found.
    File\Folder C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt.zip not found.
    File\Folder C:\Users\All Users\Spybot - Search & Destroy\Recovery\WinFraudLoadedt1.zip not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Cat
    ->Temp folder emptied: 6780482 bytes
    ->Temporary Internet Files folder emptied: 55766402 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 20449072 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 44580 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 56504 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 726528 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 7632666 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 53382 bytes

    Total Files Cleaned = 87.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Cat
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.14.1 log created on 10122010_182405

    Files\Folders moved on Reboot...
    C:\Users\Cat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\VIG0WW4H\00b42e3a-b809-49b2-b433-cc45b2bc89d33rd_party_BBS[1].htm moved successfully.
    C:\Users\Cat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\VIG0WW4H\p-01-0VIaSjnOLg[1].gif moved successfully.
    C:\Users\Cat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\DB68VY1F\p-01-0VIaSjnOLg[2].gif moved successfully.
    C:\Users\Cat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\0V7R4Y3D\95578-active-computer-freezes-after-removing-spyware-2[1].html moved successfully.
    C:\Users\Cat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    File move failed. C:\Windows\SysNative\SETE600.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\SETE661.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\SETEF50.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UMTEMYCJ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RRW31JTX\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GM7COSYE\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BZTA37AD\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
     
    juddson,
    #29
  11. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Cat
    ->Temp folder emptied: 33002 bytes
    ->Temporary Internet Files folder emptied: 1285220 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 726528 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 2.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Cat
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.14.1 log created on 10122010_183247

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\SysNative\SETE600.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\SETE661.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\SETEF50.tmp scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UMTEMYCJ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RRW31JTX\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GM7COSYE\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BZTA37AD\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
     
    juddson,
    #30
  12. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    Mircosoft.Net Framework 3.5 SP1 will not install Internet Explorer 8 will not install and SP2 will not install any ideas why that is happening?
     
    juddson,
    #31
  13. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    also when I go into the windows updater and click refresh updates I get an error there too
     
    juddson,
    #32
  14. 2010/10/12
    broni

    broni Moderator Malware Analyst

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    What does the error say?
     
    broni,
    #33
  15. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    SP2 says Error: ERROR_NOT_FOUND(0x80070490)

    Framework 3.5 SP1 says in the error log:

    [10/12/10,03:19:09] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,03:19:11] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,03:27:36] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,03:27:39] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,03:37:00] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,03:37:05] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,03:40:58] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,03:41:00] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,18:58:25] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,18:58:28] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,19:31:08] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,19:31:12] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,20:12:24] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,20:12:32] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
    [10/12/10,20:21:15] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 1
    [10/12/10,20:21:33] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.
     
    juddson,
    #34
  16. 2010/10/12
    broni

    broni Moderator Malware Analyst

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    How about the above error?
     
    broni,
    #35
  17. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    That error is no longer happening and I got the Framework 3.5 to install I'll try the SP2 after I restart the computer
     
    juddson,
    #36
  18. 2010/10/12
    broni

    broni Moderator Malware Analyst

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    broni,
    #37
  19. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    SP2 will not install still and says the same error as before ERROR_NOT_FOUND(0x80070490)
    When I try to refresh for new updates in the windows updater it says error "WindowsUpdate_80070490"
    IE8 will not install either and it is the only update that shows up in the windows updater
     
    juddson,
    #38
  20. 2010/10/12
    broni

    broni Moderator Malware Analyst

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    broni,
    #39
  21. 2010/10/12
    juddson

    juddson Inactive Thread Starter

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    Ok I read all that and Tried the first 2 things which both didnt work. Now for the Regedit thing as I understand it im suposed to delete all the reg entries with KB905866 in them? Sorry if I dont understand it properly
     
    juddson,
    #40
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