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Inactive Computer crashing issues!

Discussion in 'Malware and Virus Removal Archive' started by Superthumbs, 2013/08/13.

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  1. 2013/08/17
    Superthumbs

    Superthumbs Inactive Thread Starter

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    As an update on the computer - I just tried to open Firefox in normal boot up and it didn't seem to want to do it, even after three attempts, and Windows crashed enitrely on the second time

    I shall keep trying though.
     
    Superthumbs,
    #21
  2. 2013/08/17
    broni

    broni Moderator Malware Analyst

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    [​IMG] You ran FSS from safe mode.
    Why?
    Re-run it from normal mode and post new log.

    [​IMG] Uninstall Firefox completely using this manual: http://kb.mozillazine.org/Uninstalling_Firefox
    Install fresh copy.

    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [​IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    [​IMG] Report on any issues.
     
    broni,
    #22


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  4. 2013/08/18
    Superthumbs

    Superthumbs Inactive Thread Starter

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    I ran it because it's the most crash-proof way of doing things, but I managed to get it to run in normal mode:

    Farbar Service Scanner Version: 17-08-2013
    Ran by Ollie (administrator) on 18-08-2013 at 13:50:33
    Running from "C:\Users\Ollie\Downloads "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll
    [2013-07-28 11:01] - [2013-05-10 06:49] - 0184320 ____A (Microsoft Corporation) 7FDC4626B01106A8EF328C88C7C0DEE3

    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****

    Laptop is still crashing on occasion - it seems a bit faster than what it was and some malware has gone, but the original problems haven't necessarily been solved. Also, the icons on the windows toolbar to the right of the start button don't appear. It has the standard ones that are opened on boot, but anything else just doesn't show up.

    Ill update everything as required.
     
    Superthumbs,
    #23
  5. 2013/08/18
    broni

    broni Moderator Malware Analyst

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    At this point....

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck :)
     
    broni,
    #24
  6. 2013/08/18
    Superthumbs

    Superthumbs Inactive Thread Starter

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    Ok, fantastic. Thank you very much for helping me clean up my computer, hopefully I can get this sorted!
     
    Superthumbs,
    #25
  7. 2013/08/18
    broni

    broni Moderator Malware Analyst

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    [​IMG]
     
    broni,
    #26
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