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Solved Computer acting "strangely"

Discussion in 'Malware and Virus Removal Archive' started by frayedknotarts, 2015/02/07.

  1. 2015/02/08
    broni

    broni Moderator Malware Analyst

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    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
  2. 2015/02/09
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Results of screen317's Security Check version 0.99.96
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Security Center service is not running! This report may not be accurate!
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SpywareBlaster 5.0
    Java 8 Update 25
    Java version 32-bit out of Date!
    Java 64-bit 8 Update 31
    Adobe Flash Player 16.0.0.305
    Adobe Reader XI
    Mozilla Firefox (35.0.1)
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    WinPatrol winpatrol.exe
    Ruiware WinPatrol WinPatrol.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````


    Farbar Service Scanner Version: 17-01-2015
    Ran by frayedknots (administrator) on 09-02-2015 at 09:36:50
    Running from "C:\Users\frayedknots\Downloads "
    Microsoft Windows 7 Professional Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****


    TFC ran w/o requiring restart or generating a report.
     

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  4. 2015/02/09
    broni

    broni Moderator Malware Analyst

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    Sophos?
     
  5. 2015/02/09
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Sophos seems to have issues. It took about 3 hours to go thru everything, told me it found a couple problems and asked if I wanted to fix them. I said yes, it deleted a couple items and told me to re-scan as it found more problems, but there was no report log I could find.

    SO, re-scanning and will look VERY carefully for a log of some sort.

    (Sleet and ice in Philly today... the sirens have been constant!)
     
  6. 2015/02/09
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Sophos came up clean with no report generated... looks like whatever was there ain't no more.
     
  7. 2015/02/09
    broni

    broni Moderator Malware Analyst

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    Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    You only need to update 32-bit version. 64-bit version is fine.


    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    ==================================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  8. 2015/02/09
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Working like one would hope. Many thanks for your assistance!

    Can't seem to find the "close" command... if you'd be so kind as to mark this "resolved" ?
     
  9. 2015/02/09
    broni

    broni Moderator Malware Analyst

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    I will.

    Good luck and stay safe :)
     
  10. 2015/02/10
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    One interesting thing: after all this cleaning and scrubbing, this AM I got the message from SuperAntiSpyware that it had stopped operating (again!) and did I want to (1) simply close the program or (2) see if Windows (Microshaft)) could figure out what had happened, and close the program anyway.

    Seems a bit of a "Have ye stopped a-beatin' O' yer Wife?" question, innit?

    I asked Windows to "plunk their magic twangers ", but they've no' let me know the wha's a-goin' on.

    It's THAT confused I am, entirely.
     
  11. 2015/02/10
    broni

    broni Moderator Malware Analyst

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    I suggest you reinstall it.
     
  12. 2015/02/10
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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  13. 2015/02/10
    broni

    broni Moderator Malware Analyst

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    [​IMG].....
     

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