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Solved Can't Uninstall 7-Zip or add Google Search to IE

Discussion in 'Malware and Virus Removal Archive' started by virginia, 2015/11/01.

Page 2 of 2
  1. 2015/11/03
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

    Joined:
    2002/01/07
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    FixList Log

    Fix result of Farbar Recovery Scan Tool (x64) Version:31-10-2015
    Ran by Guest (2015-11-03 06:20:05) Run:1
    Running from C:\Users\Guest\Desktop\BonnerFarBar
    Loaded Profiles: Guest (Available Profiles: Joan Mitchum & Guest)
    Boot Mode: Normal
    ==============================================

    fixlist content:
    *****************
    HKLM-x32\...\Run: [] => [X]
    ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
    ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
    ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
    ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
    ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
    ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
    ShellIconOverlayIdentifiers-x32: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers-x32: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShellIconOverlayIdentifiers-x32: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => No File
    ShortcutTarget: Dropbox.lnk -> C:\Users\Guest\AppData\Roaming\Dropbox\bin\Dropbox.exe (No File)
    2015-06-29 19:35 - 2015-06-29 19:35 - 0000064 _____ () C:\Users\Guest\AppData\Local\9599de4d9984f73c6593e93c9caee1c7
    2014-04-03 20:00 - 2014-04-03 20:00 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
    2014-09-22 12:39 - 2014-11-29 09:06 - 0001150 _____ () C:\ProgramData\hpzinstall.log
    2014-05-04 16:07 - 2014-05-04 16:07 - 0000105 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.64.bc
    C:\Users\Guest\AppData\Local\Temp\dllnt_dump.dll
    C:\Users\Guest\AppData\Local\Temp\sqlite3.dll
    C:\Users\Guest\AppData\Local\Temp\Uninstall.exe
    C:\Users\Joan Mitchum\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpmj0sdy.dll
    C:\Users\Joan Mitchum\AppData\Local\Temp\MouseKeyboardCenterx64_1033.exe
    C:\Users\Joan Mitchum\AppData\Local\Temp\ntdll_dump.dll
    C:\Users\Joan Mitchum\AppData\Local\Temp\SCC.dll
    C:\Users\Joan Mitchum\AppData\Local\Temp\SkypeSetup.exe
    C:\Users\Joan Mitchum\AppData\Local\Temp\SymCCIS.dll

    *****************

    HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => key removed successfully
    HKCR\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => key removed successfully
    HKCR\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => key removed successfully
    HKCR\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt1" => key removed successfully
    HKCR\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt2" => key removed successfully
    HKCR\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt3" => key removed successfully
    HKCR\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt4" => key removed successfully
    HKCR\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => key removed successfully
    HKCR\Wow6432Node\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => key removed successfully
    HKCR\Wow6432Node\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => key removed successfully
    HKCR\Wow6432Node\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt1" => key removed successfully
    HKCR\Wow6432Node\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt2" => key removed successfully
    HKCR\Wow6432Node\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt3" => key removed successfully
    HKCR\Wow6432Node\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => key not found.
    C:\Users\Guest\AppData\Roaming\Dropbox\bin\Dropbox.exe => not found.
    C:\Users\Guest\AppData\Local\9599de4d9984f73c6593e93c9caee1c7 => moved successfully
    C:\ProgramData\DP45977C.lfl => moved successfully
    C:\ProgramData\hpzinstall.log => moved successfully
    C:\ProgramData\Microsoft.SqlServer.Compact.400.64.bc => moved successfully
    C:\Users\Guest\AppData\Local\Temp\dllnt_dump.dll => moved successfully
    C:\Users\Guest\AppData\Local\Temp\sqlite3.dll => moved successfully
    C:\Users\Guest\AppData\Local\Temp\Uninstall.exe => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpmj0sdy.dll => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\MouseKeyboardCenterx64_1033.exe => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\ntdll_dump.dll => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\SCC.dll => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\SkypeSetup.exe => moved successfully
    C:\Users\Joan Mitchum\AppData\Local\Temp\SymCCIS.dll => moved successfully

    ==== End of Fixlog 06:20:15 ====
     
    virginia,
    #21
  2. 2015/11/03
    broni

    broni Moderator Malware Analyst

    Joined:
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    Messages:
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    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services

    Press "Scan ".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.


    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
    broni,
    #22


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  4. 2015/11/03
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

    Joined:
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    Broni,

    Here are the first two logs. The TFC ran OK. I downloaded and installed the Sophos Virus Removal Tool. It opened and ran the update. When I clicked on "Scan ", I got a dialog box that said "The Sophos Virus Tool could not be started. For more information, see the log file ". I couldn't find a log file either on the Desktop or in the Sophos Tool file in the Program Files (86).

    Secuity Check

    Results of screen317's Security Check version 1.009
    x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 19.0.0.226
    Adobe Reader XI
    Mozilla Firefox (41.0.2)
    Google Chrome (46.0.2490.71)
    Google Chrome (46.0.2490.80)
    ````````Process Check: objlist.exe by Laurent````````
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: %
    ````````````````````End of Log``````````````````````

    Farbar Sevice Scanner

    Farbar Service Scanner Version: 26-07-2015
    Ran by Guest (administrator) on 03-11-2015 at 22:05:15
    Running from "C:\Users\Guest\Desktop "
    Windows 8.1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is set to Demand. The default start type is Auto.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend: " "%ProgramFiles%\Windows Defender\MsMpEng.exe" ".


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    virginia,
    #23
  5. 2015/11/03
    broni

    broni Moderator Malware Analyst

    Joined:
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    Run this instead of Sophos...

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Click on "Run ESET Online Scanner" button.
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
    broni,
    #24
  6. 2015/11/04
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

    Joined:
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    ESETScan

    C:\Users\Joan Mitchum\Desktop\00269-990296016 FB 3-17-14\Users\Joan\AppData\Roaming\Slick Savings\coupons_2.8.xpi JS/Adware.Spigot.A application deleted - quarantined
    C:\Users\Joan Mitchum\Desktop\00269-990296016 FB 3-17-14\Users\Joan\AppData\Roaming\Slick Savings\coupons_2.9.xpi JS/Adware.Spigot.A application deleted - quarantined
    C:\Windows\Installer\4a88d497.msi Win32/DownloadAdmin.K potentially unwanted application deleted - quarantined
     
    virginia,
    #25
  7. 2015/11/04
    broni

    broni Moderator Malware Analyst

    Joined:
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    Update Firefox to the current version.

    ===============================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #26
  8. 2015/11/04
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

    Joined:
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    Broni,

    Once again you have amazed me. I have done all the tasks outlined in your "Mr. Clean" post. I am still not able to run Windows Update. But with your cleaning completed, I will start a new thread in the Windows 8 Forum to address that issue.

    The computer is running like a top. Very quick and responsive. Many thanks for your time and patience. And my friend passes along her thanks as well.
     
    virginia,
    #27
  9. 2015/11/04
    broni

    broni Moderator Malware Analyst

    Joined:
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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #28
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