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Solved Can't remove Win32.Downloader.gen

Discussion in 'Malware and Virus Removal Archive' started by basketcase, 2014/01/04.

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  1. 2014/01/04
    broni

    broni Moderator Malware Analyst

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    No rush.
    You can leave computer on if that's what you normally do.
     
    broni,
    #21
  2. 2014/01/04
    basketcase Contributing Member

    basketcase Well-Known Member Thread Starter

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    I've got the EST scan running now and the progress bar indicates ~ 25% finished so hopefully I'll finish up tonight.
     
    basketcase,
    #22


  3. to hide this advert.

  4. 2014/01/04
    broni

    broni Moderator Malware Analyst

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    [​IMG]
     
    broni,
    #23
  5. 2014/01/04
    basketcase Contributing Member

    basketcase Well-Known Member Thread Starter

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    Hmm. Status bar is at 50% and EST is showing 2 instances of bagel.gen.zip worm. Whatever that is...
     
    basketcase,
    #24
  6. 2014/01/04
    broni

    broni Moderator Malware Analyst

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    Keep going.
     
    broni,
    #25
  7. 2014/01/05
    basketcase Contributing Member

    basketcase Well-Known Member Thread Starter

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    Okay, here are the other reports with one caveat. The ESET scan did not give me an export option. More on that at the end.

    OTLFixReport

    All processes killed
    ========== OTL ==========
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page| /E : value set successfully!
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@Apple.com/iTunes,version=\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce\\SpUninstallDeleteDir deleted successfully.
    Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\RunOnce\\SpUninstallDeleteDir not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
    File Protocol\Handler\ms-help - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Filter\ not found.
    64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\FRST not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Carol
    ->Temp folder emptied: 2220694 bytes
    ->Temporary Internet Files folder emptied: 12925738 bytes
    ->FireFox cache emptied: 28473831 bytes
    ->Flash cache emptied: 506 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 608 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33368 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 42.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Carol

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Carol
    ->Flash cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 01042014_203216

    Files\Folders moved on Reboot...
    C:\Users\Carol\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    C:\Users\Carol\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...


    Security Check Report
    Results of screen317's Security Check version 0.99.78
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    AVG AntiVirus Free Edition 2014
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Spybot - Search & Destroy
    Malwarebytes Anti-Malware version 1.75.0.1300
    Adobe Reader XI
    Mozilla Firefox (26.0)
    ````````Process Check: objlist.exe by Laurent````````
    AVG avgwdsvc.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````



    FSS Report

    Farbar Service Scanner Version: 05-12-2013
    Ran by Carol (administrator) on 04-01-2014 at 20:43:16
    Running from "C:\Users\Carol\Desktop "
    Microsoft Windows 7 Professional Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****


    Now, perhaps I overlooked it but as I mentioned above the ESET scan did not give me an Export option. When I got to the end of that I told it to delete the threats and clicked Finish but no report option presented itself. What I think happened is that the List of Threats wording was a button that I missed. Then when I clicked Finish it did and I lost the option.

    What next?
     
    Last edited: 2014/01/05
    basketcase,
    #26
  8. 2014/01/05
    broni

    broni Moderator Malware Analyst

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    I still need Security Check log.
     
    broni,
    #27
  9. 2014/01/05
    basketcase Contributing Member

    basketcase Well-Known Member Thread Starter

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    Oops. My apologies. I just inserted it between the OTL and the FSS reports.
     
    basketcase,
    #28
  10. 2014/01/05
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
    broni,
    #29
  11. 2014/01/05
    basketcase Contributing Member

    basketcase Well-Known Member Thread Starter

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    Thank you! I made a donation via the link, and here's the final log.

    All processes killed
    Error: Unable to interpret <Code:> in the current context!
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Carol
    ->Temp folder emptied: 1390 bytes
    ->Temporary Internet Files folder emptied: 48550 bytes
    ->FireFox cache emptied: 21109559 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1314 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 20.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Carol
    ->Flash cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Carol

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 01052014_142016

    Files\Folders moved on Reboot...
    C:\Users\Carol\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    C:\Users\Carol\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...

    Thanks again, and with my best for a great new year.

    Rick in AL, aka, basketcase
     
    basketcase,
    #30
  12. 2014/01/05
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)

    ...and thank you :)
     
    broni,
    #31
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