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Solved Can't install/run MSSE,system restore, windows update, SFC

Discussion in 'Malware and Virus Removal Archive' started by Blufx, 2013/07/28.

  1. 2013/08/03
    Blufx

    Blufx Well-Known Member Thread Starter

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    This error:
    [​IMG]
    I don't use internet Explorer, but the person that owns the machine I'm working on wants it. I can upgrade mine to IE 10 and copy the dll file if that will work. As far as MSE goes, I'm about ready to give it up, but I already know I have another machine coming with the same issue, and this customer wants to use MSE.
     
  2. 2013/08/03
    broni

    broni Moderator Malware Analyst

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    We'll get back to IE in a moment but you didn't comment on the rest of my previous post.
     

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  4. 2013/08/08
    broni

    broni Moderator Malware Analyst

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    Still with me?
     
  5. 2013/08/09
    Blufx

    Blufx Well-Known Member Thread Starter

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    Sorry Broni,
    I've been swamped here. I replied last night but didn't know my internet went out while I was typing. Anyway, I found the problem. This girl had a IE add-on for picture uploads. When I disabled it, IE started working again. I gave up on MSE. It has Avast now. You can mark this as solved, but I might be in touch soon. I have another with the same symptoms coming. This guy wants to keep everything as it was.

    Thank you for all the help
     
  6. 2013/08/09
    broni

    broni Moderator Malware Analyst

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    Good news :)

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     

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