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Inactive Can't install any programs or update drivers

Discussion in 'Malware and Virus Removal Archive' started by LucasTT, 2015/04/16.

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  1. 2015/04/18
    LucasTT

    LucasTT Inactive Thread Starter

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    Ran TFV in safe mode and it worked.

    Sophos log:

    2015-04-18 03:09:29.374 Sophos Virus Removal Tool version 2.5.4
    2015-04-18 03:09:29.374 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-04-18 03:09:29.374 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-04-18 03:09:29.374 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
    2015-04-18 03:09:29.374 Checking for updates...
    2015-04-18 03:09:32.781 Update progress: proxy server not available
    2015-04-18 03:09:37.509 Option all = no
    2015-04-18 03:09:37.509 Option recurse = yes
    2015-04-18 03:09:37.509 Option archive = no
    2015-04-18 03:09:37.509 Option service = yes
    2015-04-18 03:09:37.509 Option confirm = yes
    2015-04-18 03:09:37.509 Option sxl = yes
    2015-04-18 03:09:37.509 Option max-data-age = 35
    2015-04-18 03:09:37.509 Option EnableSafeClean = yes
    2015-04-18 03:09:41.264 Option vdl-logging = yes
    2015-04-18 03:09:41.342 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-18 03:09:41.342 Machine ID: 39cdebc0e21549498bbccac958080c44
    2015-04-18 03:09:41.342 Component SVRTcli.exe version 2.5.4
    2015-04-18 03:09:41.342 Component control.dll version 2.5.4
    2015-04-18 03:09:41.342 Component SVRTservice.exe version 2.5.4
    2015-04-18 03:09:41.342 Component engine\osdp.dll version 1.44.1.2200
    2015-04-18 03:09:41.342 Component engine\veex.dll version 3.60.0.2200
    2015-04-18 03:09:41.342 Component engine\savi.dll version 8.1.7.2200
    2015-04-18 03:09:41.342 Component rkdisk.dll version 1.5.30.0
    2015-04-18 03:09:41.342 Version info: Product version 2.5.4
    2015-04-18 03:09:41.342 Version info: Detection engine 3.60.0
    2015-04-18 03:09:41.342 Version info: Detection data 5.13
    2015-04-18 03:09:41.342 Version info: Build date 31/03/2015
    2015-04-18 03:09:41.342 Version info: Data files added 264
    2015-04-18 03:09:41.342 Version info: Last successful update (not yet updated)
    2015-04-18 03:10:14.442 Downloading updates...
    2015-04-18 03:10:14.442 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
    2015-04-18 03:10:14.442 Update progress: [I49502] Found supplement SAVIW32 LATEST
    2015-04-18 03:10:14.442 Update progress: [I49502] Found supplement IDE514 LATEST
    2015-04-18 03:10:14.442 Update progress: [I49502] Found supplement IDE515 LATEST
    2015-04-18 03:10:14.442 Update progress: [I49502] Found supplement IDE516 LATEST
    2015-04-18 03:10:14.442 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
    2015-04-18 03:10:14.442 Update progress: [I19463] Syncing product SAVIW32 53
    2015-04-18 03:10:21.323 Update progress: [I19463] Syncing product IDE514 161
    2015-04-18 03:10:22.337 Installing updates...
    2015-04-18 03:10:22.950 Error level 1
    2015-04-18 03:10:22.966 Update progress: [I19463] Syncing product IDE515 106
    2015-04-18 03:10:22.966 Update progress: [I19463] Syncing product IDE516 1
    2015-04-18 03:10:27.926 Update successful
    2015-04-18 03:10:45.793 Option all = no
    2015-04-18 03:10:45.793 Option recurse = yes
    2015-04-18 03:10:45.793 Option archive = no
    2015-04-18 03:10:45.793 Option service = yes
    2015-04-18 03:10:45.793 Option confirm = yes
    2015-04-18 03:10:45.793 Option sxl = yes
    2015-04-18 03:10:45.793 Option max-data-age = 35
    2015-04-18 03:10:45.793 Option EnableSafeClean = yes
    2015-04-18 03:10:45.840 Option vdl-logging = yes
    2015-04-18 03:10:45.840 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-18 03:10:45.840 Machine ID: 39cdebc0e21549498bbccac958080c44
    2015-04-18 03:10:45.840 Component SVRTcli.exe version 2.5.4
    2015-04-18 03:10:45.840 Component control.dll version 2.5.4
    2015-04-18 03:10:45.840 Component SVRTservice.exe version 2.5.4
    2015-04-18 03:10:45.840 Component engine\osdp.dll version 1.44.1.2200
    2015-04-18 03:10:45.840 Component engine\veex.dll version 3.60.0.2200
    2015-04-18 03:10:45.840 Component engine\savi.dll version 8.1.7.2200
    2015-04-18 03:10:45.840 Component rkdisk.dll version 1.5.30.0
    2015-04-18 03:10:45.840 Version info: Product version 2.5.4
    2015-04-18 03:10:45.840 Version info: Detection engine 3.60.0
    2015-04-18 03:10:45.840 Version info: Detection data 5.13G
    2015-04-18 03:10:45.840 Version info: Build date 31/03/2015
    2015-04-18 03:10:45.840 Version info: Data files added 264
    2015-04-18 03:10:45.840 Version info: Last successful update 18/04/2015 00:10:27

    2015-04-18 04:16:06.952 Could not open C:\hiberfil.sys
    2015-04-18 04:17:07.776 Could not open C:\pagefile.sys
    2015-04-18 04:25:22.328 >>> Virus 'Mal/Generic-S' found in file C:\Program Files (x86)\GRID 2\steam_api.dll
    2015-04-18 04:25:22.328 >>> Virus 'Mal/Generic-S' found in file C:\Program Files (x86)\GRID 2\steam_api.dll
    2015-04-18 04:25:22.328 >>> Virus 'Mal/Generic-S' found in file C:\Program Files (x86)\GRID 2\steam_api.dll
    2015-04-18 04:25:22.328 >>> Virus 'Mal/Generic-S' found in file C:\Program Files (x86)\GRID 2\steam_api.dll
    2015-04-18 04:34:11.325 >>> Virus 'Mal/VMProtBad-A' found in file C:\Program Files (x86)\TowerFall\steam_api.dll
    2015-04-18 04:36:10.743 Could not open C:\System Volume Information\{1a3e7870-e577-11e4-b37e-50e549f6128a}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-18 04:36:10.743 Could not open C:\System Volume Information\{1a3e7874-e577-11e4-b37e-50e549f6128a}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-18 04:36:10.743 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-18 04:36:10.743 Could not open C:\System Volume Information\{a8d872f9-e571-11e4-af46-50e549f6128a}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-18 04:49:15.534 Could not open C:\Users\Public\Documents\Baidu\Common\I18N\IPCSUpdateCache\weather\298049885531c94e
    2015-04-18 04:54:02.403 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
    2015-04-18 04:54:02.403 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
    2015-04-18 04:54:04.556 Could not open C:\Windows\System32\config\RegBack\DEFAULT
    2015-04-18 04:54:04.587 Could not open C:\Windows\System32\config\RegBack\SAM
    2015-04-18 04:54:04.587 Could not open C:\Windows\System32\config\RegBack\SECURITY
    2015-04-18 04:54:04.602 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
    2015-04-18 04:54:04.602 Could not open C:\Windows\System32\config\RegBack\SYSTEM
    2015-04-18 05:15:13.103 >>> Virus 'Mal/Generic-S' found in file E:\bkp 2\Downloads\Cópia de msnspybox_pt.exe
    2015-04-18 05:15:36.347 >>> Virus 'Mal/Generic-S' found in file E:\bkp 2\Downloads\msnspybox_pt.exe
    2015-04-18 05:20:32.233 The following items will be cleaned up:
    2015-04-18 05:20:32.233 Mal/Generic-S
    2015-04-18 05:20:32.233 Mal/VMProtBad-A
     
    LucasTT,
    #21
  2. 2015/04/18
    broni

    broni Moderator Malware Analyst

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    [​IMG] Update Firefox to the current version.

    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    [​IMG] Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    ===========================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #22


  3. to hide this advert.

  4. 2015/04/19
    LucasTT

    LucasTT Inactive Thread Starter

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    The error is still there :(
    Do you have other suggestions?
     
    LucasTT,
    #23
  5. 2015/04/19
    broni

    broni Moderator Malware Analyst

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    Does it happen only when you try to update nVidia drivers?

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2
    64-bit users go HERE
    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box and paste it into the main textfield:
    Code:
    :filefind
sfc_os.dll
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
    broni,
    #24
  6. 2015/04/19
    LucasTT

    LucasTT Inactive Thread Starter

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    No, it happens when I try to install anything.

    SystemLook logs:

    SystemLook 30.07.11 by jpshortstuff
    Log created at 19:31 on 19/04/2015 by Lucas
    Administrator - Elevation successful

    ========== filefind ==========

    Searching for "sfc_os.dll "
    C:\Windows\System32\sfc_os.dll --a---- 45056 bytes [23:14 14/04/2015] [01:41 14/07/2009] 895C9AB0A855547445C4181195230757
    C:\Windows\SysWOW64\sfc_os.dll --a---- 40960 bytes [23:15 13/07/2009] [01:16 14/07/2009] 84799328D87B3091A3BDD251E1AD31F9
    C:\Windows\winsxs\amd64_microsoft-windows-sfc_31bf3856ad364e35_6.1.7600.16385_none_032ab4f375e2ac1f\sfc_os.dll --a---- 45056 bytes [23:26 13/07/2009] [01:41 14/07/2009] 895C9AB0A855547445C4181195230757
    C:\Windows\winsxs\x86_microsoft-windows-sfc_31bf3856ad364e35_6.1.7600.16385_none_a70c196fbd853ae9\sfc_os.dll --a---- 40960 bytes [23:15 13/07/2009] [01:16 14/07/2009] 84799328D87B3091A3BDD251E1AD31F9

    -= EOF =-
     
    LucasTT,
    #25
  7. 2015/04/19
    broni

    broni Moderator Malware Analyst

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    Let's try to replace file in question. It looks like it was modified just 5 days ago for whatever reason.

    We'll use FRST to do so.

    Download attached fixlist.txt file and save it to the Desktop.
    NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Run FRST(FRST64) and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

    When done restart computer and see if the error is still there.
     

    Attached Files:

    broni,
    #26
  8. 2015/04/20
    LucasTT

    LucasTT Inactive Thread Starter

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    The error is still there.
    Fixlog.txt:

    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 19-04-2015 01
    Ran by Lucas at 2015-04-20 09:41:04 Run:2
    Running from C:\Users\Lucas\Desktop
    Loaded Profiles: Lucas (Available profiles: Lucas)
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    Replace: C:\Windows\winsxs\amd64_microsoft-windows-sfc_31bf3856ad364e35_6.1.7600.16385_none_032ab4f375e2ac1f\sfc_os.dll C:\Windows\System32\sfc_os.dll
    *****************

    C:\Windows\System32\sfc_os.dll => Moved successfully.
    C:\Windows\winsxs\amd64_microsoft-windows-sfc_31bf3856ad364e35_6.1.7600.16385_none_032ab4f375e2ac1f\sfc_os.dll copied successfully to C:\Windows\System32\sfc_os.dll

    ==== End of Fixlog 09:41:04 ====
     
    LucasTT,
    #27
  9. 2015/04/20
    broni

    broni Moderator Malware Analyst

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    Download Windows Repair (All in One) from this site

    Install the program then run it.

    NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator ".
    NOTE 2. Disable your antivirus program before running Windows Repair.

    Go to Step 3 and click on Check button next to 1. See If Check Disk Is Needed.
    If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
    In that case make sure you restart computer.

    [​IMG]


    Once the above is done go to Step 4 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 5 and under "System Restore" click on Create button:

    [​IMG]


    Go to Repairs tab and click Open Repairs button.

    [​IMG]

    In next window....
    Leave all checkmarks as they're.
    Click on Start Repairs button.

    [​IMG]

    Post Windows Repair log which is located in the following folder:
    64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
    32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
     
    broni,
    #28
  10. 2015/04/20
    LucasTT

    LucasTT Inactive Thread Starter

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    Couldn't complete the repair. I got hundreds of errors(yes the same one always).
     
    LucasTT,
    #29
  11. 2015/04/20
    broni

    broni Moderator Malware Analyst

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    broni,
    #30
  12. 2015/04/22
    LucasTT

    LucasTT Inactive Thread Starter

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    ****. I don't even know where my windows 7 stuff is.
     
    LucasTT,
    #31
  13. 2015/04/22
    broni

    broni Moderator Malware Analyst

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    What "stuff "?
     
    broni,
    #32
  14. 2015/04/24
    LucasTT

    LucasTT Inactive Thread Starter

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    My CD or the key to activate it again.
     
    LucasTT,
    #33
  15. 2015/04/24
    broni

    broni Moderator Malware Analyst

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    broni,
    #34
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