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Cant install adobe reader

Discussion in 'Other PC Software' started by xpcolin, 2010/07/20.

  1. 2010/07/20
    xpcolin

    xpcolin Inactive Thread Starter

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    hi could some one please help me i am have a problem installing adobe reader. When ever i try to install the software i get an error message as follows-

    error 1402 could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OpitionalComponents\IMAIL.
    Verify that you have sufficient acess to that key, or contact your support personnel.

    thank you
     
    xpcolin,
    #1
  2. 2010/07/20
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Sounds like you need to be an administrator of the machine.
     
    Steve R Jones,
    #2


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  4. 2010/07/20
    xpcolin

    xpcolin Inactive Thread Starter

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    i am using the admin account but still cant install
     
    xpcolin,
    #3
  5. 2010/07/20
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  6. 2010/07/20
    Admin.

    Admin. Administrator Administrator Staff

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    Please enter your System Details. It helps us in answering your questions!
     
    Admin.,
    #5
  7. 2010/07/20
    xpcolin

    xpcolin Inactive Thread Starter

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    QuickReport from System Information for Windows (http://www.gtopala.com) Wednesday, July 21, 2010

    System Vendor
    Manufacturer Hewlett-Packard
    Serial Number INI55104Q7
    Model 103C_53307F

    BIOS Information
    Vendor Phoenix Technologies, LTD
    Version 1.09
    Board Product ID 09AC

    Processor Information
    Summary 1 Physical Processors / 1 Cores / 1 Logical Processors / 64 bits
    Name AMD Athlon(tm) 64 Processor 3000+
    Vendor AuthenticAMD
    Original System Clock 200 MHz

    Storage Device Information
    Disk 0 80.0 GB ST3808110AS Seagate
    DVD Writer 0 PHILIPS DVD8631

    Memory Information
    Slot 1 DDR (PC3200) 512 MBytes Hyundai Electronics
    Slot 2 DDR (PC3200) 1024 MBytes

    Display Adapter Information
    ATI RADEON XPRESS 200 Series 64 MBytes
    ATI RADEON XPRESS 200 Series Secondary 64 MBytes

    Sound Adapter Information
    Unimodem Half-Duplex Audio Device Microsoft
    Realtek AC97 Audio Realtek

    Network Adapter Information
    Broadcom NetXtreme Gigabit Ethernet Connected
    Realtek RTL8139/810x Family Fast Ethernet NIC WIRED Connected [100 Mbps]

    Operating System
    Type Windows XP Professional Service Pack 3
     
    xpcolin,
    #6
  8. 2010/07/20
    PeteC

    PeteC SuperGeek Staff

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    Actually that's not the form in which the detail is required (that's seen only in this thread) - see the link in Arie's post and click on My System alongside this post for an example.
     
    PeteC,
    #7
  9. 2010/07/21
    TonyT

    TonyT SuperGeek Staff

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    I had a similar problem on a client's computer, every attempt to install failed to write to various registy keys. Top solve it I entered the registry and changed the permissions of the keys to "full control for the user ". You can even add "Everyone + full control" if necessary.

    Just change the permissions back to the way they were after Adobe installs successfully.

    Sequence:
    1. backup any keys you need to edit by right click > export.
    2. edit permissions.
    3. install Adobe.
    4. merge the backed up keys by right click > merge.

    Don't attempt this unless you are confident working with the registry.
     
    TonyT,
    #8

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