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Solved Can't Back-up, Restore, Password effected, Even mouse, keyboard

Discussion in 'Malware and Virus Removal Archive' started by BeverlyG, 2010/08/20.

Page 4 of 5
  1. 2010/08/22
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Adobe Update ready to install...

    AGAIN???
    Heading to the K. site
     
    BeverlyG,
    #61
  2. 2010/08/22
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Was I supposed to wait?

    to turn my firewall on until AFTER Kasperski?
     
    BeverlyG,
    #62


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  4. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    No, leave firewall ON. Always....
    Firewall is your main protection for your computer.
    Turn off your AV program before running Kaspersky.
     
    broni,
    #63
  5. 2010/08/22
    BeverlyG

    BeverlyG Inactive Thread Starter

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    K'sky says...

    That the start of Java was interrupted and I should establish an uninterrupted internet connection??

    Soooo tired....
    It is off already, Right?
     
    BeverlyG,
    #64
  6. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Instead of Kaspersky....

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • IMPORTANT! UN-check Remove found threats
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
    broni,
    #65
  7. 2010/08/22
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Installing an installer now...

    Boy!!.... This is FUN!!!

    I can't figure out HOW to turn my AVG AntiVius off. The web advice did not help.
     
    BeverlyG,
    #66
  8. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Hahaha....
     
    broni,
    #67
  9. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Yeah Ha Ha Ha

    My Right eye will no longer open and I think it has a cottonball in it! Maybe I best finish this on day 3!!
    AVG OFF ADVISE??? ZZZzzzzzzzz
     
    BeverlyG,
    #68
  10. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    ??...
     
    broni,
    #69
  11. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    I can't figure out HOW to turn my AVG AntiVius off. The web advice did not help.
     
    BeverlyG,
    #70
  12. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    broni,
    #71
  13. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Good Night...
    Tomorrow is anther day and I'm having a hard time seeing & spelling now!
    THANK YOU FOR YOUR HELP and Patience!!
     
    BeverlyG,
    #72
  14. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    No problem :)
     
    broni,
    #73
  15. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    Been there done that

    Tells how to do RESIDENT Shield which I did, but not the Anti Virus part??

    Good Night!!
     
    BeverlyG,
    #74
  16. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    If you turned Resident Shield off, you're done. That's all you need.
     
    broni,
    #75
  17. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    No Threats Found!

    Thus... no "List of Found Threats" !!
    Can you tell me Please HOW I got this.... From Where? and Why? and of course I know it's never the same twice I suppose but how best to prevent it happening again!!??
     
    BeverlyG,
    #76
  18. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    Good news :)
    Unfortunately, there is no way to tell, where your infection came from.
    Below, you'll find some hints on safer surfing...

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    ===============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. Run defrag at your convenience.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
    broni,
    #77
  19. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    okay... (?????)

    I thought the "Clean-up" was for later usem so didn't do that yet, but... when I opened System Protection properties... I got an unexpected error. I have Company and had to walk away and now I'm back and the message is gone?? BRB... Okay, evidently the Volume Shadow Copy Service used by Systems Restore is not working.Event log 0x81000202. There are evidently no restore points either.... What now Boss??

    I'll run the clean up....
     
    BeverlyG,
    #78
  20. 2010/08/23
    broni

    broni Moderator Malware Analyst

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    Always proceed in order given by me.

    Now, since I'm not there, you have to tell me EXACTLY, at what point, system restore gives you problems. Step-by-step.
     
    broni,
    #79
  21. 2010/08/23
    BeverlyG

    BeverlyG Inactive Thread Starter

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    okay... (Sorry!)

    It restarted. I Right click Computer, hit Properties, click Protection on the left column and it immediately opens the Error message Window and takes me to Restore which continually reads "Searching" under "Available Disks" and next to (Left of) "Most recent restore point "
     
    BeverlyG,
    #80
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