1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Resolved Can't access printers in Control Panel

Discussion in 'Windows 7' started by davidcal, 2014/03/29.

  1. 2014/03/29
    davidcal

    davidcal Well-Known Member Thread Starter

    Joined:
    2009/02/14
    Messages:
    41
    Likes Received:
    0
    All of a sudden, I cannot access the printers and other devices in the Control Panel. The green line takes forever to cross, but never gets to the end. I have tried System Restore to go back to an earlier setting (and may have to try a few more.) Also have done sfc /scannow), which showed no problem.

    Any help is appreciated.
     
    davidcal,
    #1
  2. 2014/03/29
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

    Joined:
    2004/06/25
    Messages:
    7,158
    Likes Received:
    503
    Are you showing Printers in Device Manager? Neil.
     
    retiredlearner,
    #2


  3. to hide this advert.

  4. 2014/03/29
    davidcal

    davidcal Well-Known Member Thread Starter

    Joined:
    2009/02/14
    Messages:
    41
    Likes Received:
    0
    Neil,

    No, only one of several printers shows in Device manager. My main laser printer and four others do not show. But I can access the printers in various programs. I hope this is helpful info.
     
    davidcal,
    #3
  5. 2014/03/30
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

    Joined:
    2004/06/25
    Messages:
    7,158
    Likes Received:
    503
    Are the printer drivers all installed on your comp?
    Go to > Device Manager > View > Show hidden devices. Neil.
     
    retiredlearner,
    #4
  6. 2014/03/30
    TonyT

    TonyT SuperGeek Staff

    Joined:
    2002/01/18
    Messages:
    9,068
    Likes Received:
    396
    This is knows as the Green Ribbon of Death.
    Usual cause is broken thumbnails.
    Change the View to Medium or Small Icons, Details or List.
     
    TonyT,
    #5
  7. 2014/03/30
    davidcal

    davidcal Well-Known Member Thread Starter

    Joined:
    2009/02/14
    Messages:
    41
    Likes Received:
    0
    Changing the view to Details, Small Icons, etc., made no difference.

    When I look at Hidden Files in Device Manager, under Printers, only one shows. The other printers are missing.
     
    davidcal,
    #6
  8. 2014/03/31
    davidcal

    davidcal Well-Known Member Thread Starter

    Joined:
    2009/02/14
    Messages:
    41
    Likes Received:
    0
    Problem solved! I had installed Comodo Anti-virus program and a browser called Comodo Dragon. To investigate the problem, I uninstalled Comodo Anti-virus, turned off Windows Defender and turned off Windows Firewall. Nothing changed. Realized I still had Comodo Dragon installed. Uninstalled that -- and everything is back to normal. All printers now show. Thanks to all for your help. How do I mark this issue as resolved?
     
    davidcal,
    #7
  9. 2014/03/31
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,890
    Likes Received:
    387
    Please mark your thread as 'Resolved'.

     
    PeteC,
    #8
    davidcal likes this.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...