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Solved Cannot get rid of Chromium and related popups

Discussion in 'Malware and Virus Removal' started by cspgsl, 2018/06/30.

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  1. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Results of screen317's Security Check version 1.014 --- 12/23/15
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Java 7 Update 51
    Java version 32-bit out of Date!
    Adobe Flash Player 30.0.0.113
    Mozilla Firefox (57.0.4)
    Google Chrome (67.0.3396.99)
    Google Chrome (SetupMetrics...)
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamtray.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
     
    cspgsl,
    #21
  2. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Farbar Service Scanner Version: 27-01-2016
    Ran by Irene (administrator) on 30-06-2018 at 16:46:20
    Running from "C:\Users\Irene\Desktop"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\dnsapi.dll => File is digitally signed
    C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    cspgsl,
    #22


  3. to hide this advert.

  4. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Looks like the Sophos scan is going to take a few hours judging by the pace thus far. I will be in touch when it is done.

    I did notice a popup advert which I was able to block in Chrome settings although, I cannot find where that setting is now.
     
    cspgsl,
    #23
  5. 2018/06/30
    broni

    broni Moderator Malware Analyst

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    Do you use any adblocker in Chrome?
     
    broni,
    #24
  6. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    no but I could add one

    this wasn't a website ad, it was a popup ad which stayed there when chrome was closed
     
    cspgsl,
    #25
  7. 2018/06/30
    broni

    broni Moderator Malware Analyst

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    Was it on your Desktop?
    What programs did you have open?
     
    broni,
    #26
  8. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    on the desktop. Only chrome was open. The settings gear opened chrome settings where I could block the website it came from. I was only on the google home page when it appeared.when I closed chrome, the ad was still there
     
    cspgsl,
    #27
  9. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    sophos is done. nothing found
     
    cspgsl,
    #28
  10. 2018/06/30
    broni

    broni Moderator Malware Analyst

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    You need to install some adblocker like uBlock Origin: uBlock Origin

    If that won't help then...

    Reset Chrome...
    Click on "Customize and control Google Chrome":
    [​IMG]
    Click "Settings" then "Show advanced settings" at the bottom of the screen.
    Click "Reset browser settings" button.
    Restart Chrome.

    If the above didn't help....

    Reinstall Chrome...
    If you want to save your bookmarks...
    How to Backup Bookmarks in Google Chrome
    If you want to save your passwords as well see here: Backup & Restore Google Chrome Passwords in Windows 10/8/7
    • Close all Chrome windows and tabs.
    • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
    • Click Programs and Features.
    • Double-click Google Chrome.
    • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.
    Install fresh copy.

    Also...

    Update your Java version here: Java Downloads for All Operating Systems
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - More browser features, fewer plugin updates | Firefox
    other browsers: Qualys BrowserCheck (click on "Scan without installing plugin" and then on "Scan now")

    5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

    7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    9. Read:
    How did I get infected?, With steps so it does not happen again!: How did I get infected? - Anti-Virus, Anti-Malware, and Privacy Software
    Simple and easy ways to keep your computer safe and secure on the Internet: Simple and easy ways to keep your computer safe and secure on the Internet
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: Answers to common security questions - Best Practices - Anti-Virus, Anti-Malware, and Privacy Software

    10. Please, let me know, how your computer is doing.
     
    broni,
    #29
  11. 2018/06/30
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    You need to install some adblocker like uBlock Origin: uBlock Origin

    If that won't help then...

    Reset Chrome...
    Click on "Customize and control Google Chrome":
    [​IMG]
    Click "Settings" then "Show advanced settings" at the bottom of the screen.
    Click "Reset browser settings" button.
    Restart Chrome.

    If the above didn't help....

    Reinstall Chrome...
    If you want to save your bookmarks...
    How to Backup Bookmarks in Google Chrome
    If you want to save your passwords as well see here: Backup & Restore Google Chrome Passwords in Windows 10/8/7
    • Close all Chrome windows and tabs.
    • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
    • Click Programs and Features.
    • Double-click Google Chrome.
    • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.
    Install fresh copy.

    Also...

    Update your Java version here: Java Downloads for All Operating Systems
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - More browser features, fewer plugin updates | Firefox
    other browsers: Qualys BrowserCheck (click on "Scan without installing plugin" and then on "Scan now")

    5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

    7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    9. Read:
    How did I get infected?, With steps so it does not happen again!: How did I get infected? - Anti-Virus, Anti-Malware, and Privacy Software
    Simple and easy ways to keep your computer safe and secure on the Internet: Simple and easy ways to keep your computer safe and secure on the Internet
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: Answers to common security questions - Best Practices - Anti-Virus, Anti-Malware, and Privacy Software

    10. Please, let me know, how your computer is doing.
     
    broni,
    #30
  12. 2018/06/30
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

    Joined:
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    8
    I will start with the ad blocker before going the full monty on the chrome reset

    Thanks I will follow up on the process
     
    cspgsl,
    #31
  13. 2018/06/30
    broni

    broni Moderator Malware Analyst

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    :)...
     
    broni,
    #32
  14. 2018/07/01
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    no popup ads overnight or this morning.

    I have forwarded links to suggested practices to the user

    thanks for your help.
     
    cspgsl,
    #33
  15. 2018/07/01
    broni

    broni Moderator Malware Analyst

    Joined:
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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #34
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