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Solved Cannot access Windows update - malware involved?

Discussion in 'Malware and Virus Removal Archive' started by dmonfette, 2010/12/23.

  1. 2010/12/26
    dmonfette

    dmonfette Inactive Thread Starter

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    By the way;

    After OTL ran and rebooted the computer, my ATI videocard driver was ousted!

    Here is the SecurityCheck log:

    Results of screen317's Security Check version 0.99.7
    Windows XP Service Pack 3
    Internet Explorer 6 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:

    Windows Firewall Enabled!
    Avira AntiVir Personal - Free Antivirus
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:

    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 23
    Out of date Java installed!
    Adobe Flash Player 10.0.32.18
    Adobe Reader 7.0
    Out of date Adobe Reader installed!
    Mozilla Firefox (3.6.13)
    Mozilla Thunderbird (2.0.0) Thunderbird Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent

    Avira Antivir avgnt.exe
    Avira Antivir avguard.exe
    Administrator Desktop malware SecurityCheck.exe
    ``````````End of Log````````````
     
  2. 2010/12/26
    broni

    broni Moderator Malware Analyst

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    There is nothing in my OTL script, which would touch your video driver, however, when cleaning computer, some side effects may happen.
    Please, reinstall video driver.

    Update Internet Explorer to at least version 7.
    Version 6 is obsolete and thus dangerous.

    Update Thunderbird to the current, 3.1.7 version, or, if you don't use it, uninstall.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [​IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button
     

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  4. 2010/12/26
    dmonfette

    dmonfette Inactive Thread Starter

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    ... and the eset log file:

    C:\System Volume Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP454\A0050968.dll a variant of Win32/Cimag.FH trojan
    C:\WINDOWS\ezatiholuracan.oka.dll a variant of Win32/Cimag.FI trojan
    E:\download\netutils\setupwavtomp3.exe multiple threats
     
  5. 2010/12/26
    broni

    broni Moderator Malware Analyst

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    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL
      
      :Services
      
      :Reg
      
      :Files
      C:\WINDOWS\ezatiholuracan.oka.dll 
      E:\download\netutils\setupwavtomp3.exe
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ================================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
  6. 2010/12/26
    dmonfette

    dmonfette Inactive Thread Starter

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    Thanks a lot Broni!

    --
    Danny
     
  7. 2010/12/26
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)

    I'd like to see those last logs.

    Any current issues?
     
  8. 2010/12/27
    dmonfette

    dmonfette Inactive Thread Starter

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    Oups!

    When I saw the "Your computer is clean" line, it blinded me! I ran the first 2 otl processes without keeping the log files... and the 3rd otl process erased it all!

    My only problem remaining is my video driver that will not install itself. Might be a hardware problem.

    Other than that, the computer feels ok!

    Thanks a lot for your help!
    --
    Danny
     
  9. 2010/12/27
    broni

    broni Moderator Malware Analyst

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    That's fine...

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck and stay safe :)
    Happy New Year!
     

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