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BSoD

Discussion in 'Windows 7' started by craigcoll10, 2014/07/12.

  1. 2014/08/13
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    direct x is already installed and up to date and i cant find out where to uninstall, if you could provides details on how to do this it would be much appreciated.

    thank you for your help :)
     
  2. 2014/08/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Just download and run the DirectX web installer that I linked to in the previous post and run the setup file. Allow it to complete and then reboot the computer.
     

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  4. 2014/08/14
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    I did as mentioned in the previous post and a message appeared saying direct x is already at the latest version.

    thank you for your help :)
     
  5. 2014/08/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Since your motherboard includes an integrated video chip, try turning off your computer, unplug all the cables from the back of the machine and open up the case. Take out the dedicated AMD Radeon HD 6670. Then close up the case, reconnect all the cables and connect your monitor to your motherboards integrated video chip and power on the computer. See if the computer still BSOD's while running on the integrated graphics chip.
     
  6. 2014/08/17
    hawk22

    hawk22 Geek Member

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    Just a little note regarding AVG, it embeds itself in the Registry and the only way to remove it completely, I used Reg Seeker and deleted all that names AVG.
    I did first use the AVG removal software, but it left plenty behind in the Registry.
    hawk22
     
  7. 2014/08/25
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    hey, thanks for the help :)
    i took out the graphics card and it was fine for a day or 2 but then it bsod again. i was wondering if a fresh install of windows would help ?
    thanks for your time :)
     
  8. 2014/08/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You can perform a clean install of Windows but I'd like you to run through a couple of other steps first.

    We have been focusing on updating your drivers and it hasn't helped so I'd like to move on to testing a couple of hardware components.

    Please download SeaTools for Windows and run the program. On the basic tests category run through each test except for the advanced tests and see if the program throws up any errors.

    Also I forgot to ask are you overclocking any components at all? What is the make and model of your computers power supply?
     
  9. 2014/09/07
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    Thanks for your help :) , i ran all the things on the seatools program and there was no errors found.
    thanks :)
     
  10. 2014/09/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    It looks like we can rule out your hard drive, and video card as being the cause of the blue screens.

    You also didn't address the two questions that I asked in my previous post.

    One thing I'd like to look at is your system temperatures. Download and run Open Hardware Monitor. Then while the computer is running a game, post a screenshot of your systems temperatures using Open Hardware Monitor in your next reply.
     
  11. 2014/09/10
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    hey, Thanks for your help :)
    i am not over clocking any of my components and found a copy of my set up, thought it might be useful.
    NEW CASES - COLOURSIT Knight Black Interior Mesh Front Case
    POWER SUPPLY - 500W PSU - 8CM Quiet Fan
    INTEL CPU. - Intel Core i5 4 Core 3470 3.2Ghz 6MB L3 CACHE (IvyBridge)
    CPU Overclocking - STANDARD SPEED - FOR OVERCLOCKING ENSURE CPU IS A 'K' EDITION
    CPU COOLING - Arctic Cooling Freezer 7 Pro Rev.2 CPU Cooler
    INTEL MOTHERBOARD. - ASUS P8Z77-V LX With NEW Z77 Chipset
    RAM. - 16GB DDR3 1600Mhz - PATRIOT VIPER V3 RED Performance/Gaming RAM
    SOLID STATE HDD (SSD) - NONE
    MASTER HARD DRIVE - 2TB (2000GB) SATA2 - 7200 RPM & 32MB Cache
    SLAVE HARD DRIVE - NONE
    RAID - NONE
    MASTER OPTICAL DRIVE. - SONY 24X DVD+/-RW Dual Layer & Dual Format
    SLAVE OPTICAL DRIVE - NONE
    GRAPHICS CARD (PCI-E) - AMD Radeon HD 6670 2GB
    TV CARD - NONE
    SOFTWARE - WINDOWS 7 Premium - 64 Bit Inc DVD/Licence
    EXTRA SOFTWARE - Norton AntiVirus 2011 With 365 day licence
    PERFORMANCE TUNING - NONE
    TFT MONITOR - 22'' AOC F22+ LCD, DVI, HD 1920x1080, 5MS
    DEAD PIXEL CHECK - NONE
    KEYBOARD & MOUSE - PALICOMP Wireless Keyboard & Mouse Set
    SPEAKERS - NONE
    NEW SPEAKERS - NONE
    HEADSET - NONE
    CARD READER - NONE
    FRONT FAN CONTROLLER - NONE
    WIRELESS & NETWORKING (No Wireless As Standard) - NONE
    Extra USB Ports - NONE
    Extra Firewire Port - NONE
    SOUND CARD - ONBOARD Standard Min 5.1 Or 7.1
    USB FLASH PEN DRIVE - NONE
    CABLE MANAGEMENT - NONE
    COOLING - NONE
    NOISE REDUCTION - NONE


    Open Hardware Monitor Report

    --------------------------------------------------------------------------------

    Version: 0.6.0.0

    --------------------------------------------------------------------------------

    Common Language Runtime: 4.0.30319.18444
    Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
    Process Type: 64-Bit

    --------------------------------------------------------------------------------

    Sensors

    |
    +- ASUS P8Z77-V LX2 (/mainboard)
    | |
    | +- Nuvoton NCT6779D (/lpc/nct6779d)
    | | +- CPU VCore : 0.856 0.856 0.864 (/lpc/nct6779d/voltage/0)
    | | +- Voltage #2 : 1 1 1.008 (/lpc/nct6779d/voltage/1)
    | | +- AVCC : 3.392 3.392 3.392 (/lpc/nct6779d/voltage/2)
    | | +- 3VCC : 3.392 3.392 3.392 (/lpc/nct6779d/voltage/3)
    | | +- Voltage #5 : 0.992 0.984 0.992 (/lpc/nct6779d/voltage/4)
    | | +- Voltage #7 : 0.928 0.928 0.928 (/lpc/nct6779d/voltage/6)
    | | +- 3VSB : 3.424 3.424 3.424 (/lpc/nct6779d/voltage/7)
    | | +- VBAT : 3.328 3.328 3.328 (/lpc/nct6779d/voltage/8)
    | | +- VTT : 1.072 1.072 1.072 (/lpc/nct6779d/voltage/9)
    | | +- Voltage #11 : 0.152 0.152 0.152 (/lpc/nct6779d/voltage/10)
    | | +- Voltage #12 : 0.128 0.128 0.128 (/lpc/nct6779d/voltage/11)
    | | +- Voltage #13 : 0.12 0.12 0.12 (/lpc/nct6779d/voltage/12)
    | | +- Voltage #14 : 0.12 0.12 0.12 (/lpc/nct6779d/voltage/13)
    | | +- Voltage #15 : 0.128 0.128 0.128 (/lpc/nct6779d/voltage/14)
    | | +- CPU Core : 32 32 33.5 (/lpc/nct6779d/temperature/0)
    | | +- Temperature #1 : 38 38 38 (/lpc/nct6779d/temperature/1)
    | | +- Temperature #2 : 118 118 118 (/lpc/nct6779d/temperature/2)
    | | +- Temperature #3 : 30 30 30 (/lpc/nct6779d/temperature/3)
    | | +- Temperature #4 : 111 111 111 (/lpc/nct6779d/temperature/4)
    | | +- Temperature #5 : 109 109 109 (/lpc/nct6779d/temperature/5)
    | | +- Temperature #6 : 25 25 25 (/lpc/nct6779d/temperature/6)
    | | +- Fan #2 : 956 956 982 (/lpc/nct6779d/fan/1)
    | | +- Fan Control #1 : 61.9608 61.9608 62.7451 (/lpc/nct6779d/control/0)
    | | +- Fan Control #2 : 32.9412 32.9412 34.1177 (/lpc/nct6779d/control/1)
    | | +- Fan Control #3 : 61.9608 61.9608 62.7451 (/lpc/nct6779d/control/2)
    | | +- Fan Control #4 : 100 100 100 (/lpc/nct6779d/control/3)
    | | +- Fan Control #5 : 100 100 100 (/lpc/nct6779d/control/4)
    |
    +- Intel Core i5-3470 (/intelcpu/0)
    | +- Bus Speed : 100.296 100.296 100.3 (/intelcpu/0/clock/0)
    | +- CPU Core #1 : 1604.73 1604.73 1604.79 (/intelcpu/0/clock/1)
    | +- CPU Core #2 : 1604.73 1604.73 1604.79 (/intelcpu/0/clock/2)
    | +- CPU Core #3 : 1604.73 1604.73 3410.19 (/intelcpu/0/clock/3)
    | +- CPU Core #4 : 1604.73 1604.73 1604.79 (/intelcpu/0/clock/4)
    | +- CPU Core #1 : 41 41 48 (/intelcpu/0/temperature/0)
    | +- CPU Core #2 : 38 38 41 (/intelcpu/0/temperature/1)
    | +- CPU Core #3 : 39 38 41 (/intelcpu/0/temperature/2)
    | +- CPU Core #4 : 38 37 40 (/intelcpu/0/temperature/3)
    | +- CPU Package : 41 41 48 (/intelcpu/0/temperature/4)
    | +- CPU Total : 11.9231 10.7692 28.6885 (/intelcpu/0/load/0)
    | +- CPU Core #1 : 36.9231 18.75 100 (/intelcpu/0/load/1)
    | +- CPU Core #2 : 4.61538 0 19.6721 (/intelcpu/0/load/2)
    | +- CPU Core #3 : 4.61538 0 27.8689 (/intelcpu/0/load/3)
    | +- CPU Core #4 : 1.53846 0 27.8689 (/intelcpu/0/load/4)
    | +- CPU Package : 9.20832 9.20832 13.4919 (/intelcpu/0/power/0)
    | +- CPU Cores : 3.47661 3.47661 7.70755 (/intelcpu/0/power/1)
    | +- CPU Graphics : 0 0 0 (/intelcpu/0/power/2)
    |
    +- Generic Memory (/ram)
    | +- Memory : 27.5257 27.5232 27.5257 (/ram/load/0)
    | +- Used Memory : 4.39066 4.39027 4.39066 (/ram/data/0)
    | +- Available Memory : 11.5605 11.5605 11.5609 (/ram/data/1)
    |
    +- AMD Radeon HD 6670 (/atigpu/0)
    | +- GPU Core : 1.1 1.1 1.1 (/atigpu/0/voltage/0)
    | +- GPU Core : 100 100 400 (/atigpu/0/clock/0)
    | +- GPU Memory : 150 150 667 (/atigpu/0/clock/1)
    | +- GPU Core : 43.5 43 43.5 (/atigpu/0/temperature/0)
    | +- GPU Core : 0 0 7 (/atigpu/0/load/0)
    | +- GPU Fan : 39 39 39 (/atigpu/0/control/0)
    |
    +- ST2000DM001-1CH164 (/hdd/0)
    | +- Temperature : 36 36 36 (/hdd/0/temperature/0)
    | +- Used Space : 25.3406 25.3406 25.3406 (/hdd/0/load/0)

    --------------------------------------------------------------------------------

    Parameters

    |
    +- ASUS P8Z77-V LX2 (/mainboard)
    | |
    | +- Nuvoton NCT6779D (/lpc/nct6779d)
    | | |
    | | +- CPU VCore (/lpc/nct6779d/voltage/0)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #2 (/lpc/nct6779d/voltage/1)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- AVCC (/lpc/nct6779d/voltage/2)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- 3VCC (/lpc/nct6779d/voltage/3)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #5 (/lpc/nct6779d/voltage/4)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #7 (/lpc/nct6779d/voltage/6)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- 3VSB (/lpc/nct6779d/voltage/7)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- VBAT (/lpc/nct6779d/voltage/8)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- VTT (/lpc/nct6779d/voltage/9)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #11 (/lpc/nct6779d/voltage/10)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #12 (/lpc/nct6779d/voltage/11)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #13 (/lpc/nct6779d/voltage/12)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #14 (/lpc/nct6779d/voltage/13)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #15 (/lpc/nct6779d/voltage/14)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- CPU Core (/lpc/nct6779d/temperature/0)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #1 (/lpc/nct6779d/temperature/1)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #2 (/lpc/nct6779d/temperature/2)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #3 (/lpc/nct6779d/temperature/3)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #4 (/lpc/nct6779d/temperature/4)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #5 (/lpc/nct6779d/temperature/5)
    | | | +- Offset [°C] : 0 : 0
    | | |
    | | +- Temperature #6 (/lpc/nct6779d/temperature/6)
    | | | +- Offset [°C] : 0 : 0
    |
    +- Intel Core i5-3470 (/intelcpu/0)
    | |
    | +- CPU Core #1 (/intelcpu/0/temperature/0)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    | |
    | +- CPU Core #2 (/intelcpu/0/temperature/1)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    | |
    | +- CPU Core #3 (/intelcpu/0/temperature/2)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    | |
    | +- CPU Core #4 (/intelcpu/0/temperature/3)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    | |
    | +- CPU Package (/intelcpu/0/temperature/4)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    |
    +- Generic Memory (/ram)
    |
    +- AMD Radeon HD 6670 (/atigpu/0)
    |
    +- ST2000DM001-1CH164 (/hdd/0)
    | |
    | +- Temperature (/hdd/0/temperature/0)
    | | +- Offset [°C] : 0 : 0

    --------------------------------------------------------------------------------

    Mainboard

    SMBIOS Version: 2.7

    BIOS Vendor: American Megatrends Inc.
    BIOS Version: 1701

    System Manufacturer: System manufacturer
    System Name: System Product Name
    System Version: System Version

    Mainboard Manufacturer: ASUSTeK COMPUTER INC.
    Mainboard Name: P8Z77-V LX2
    Mainboard Version: Rev X.0x

    Processor Manufacturer: Intel
    Processor Version: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
    Processor Core Count: 4
    Processor Core Enabled: 1
    Processor Thread Count: 0
    Processor External Clock: 100 Mhz

    Memory Device [0] Manufacturer: [Empty]
    Memory Device [0] Part Number: [Empty]
    Memory Device [0] Device Locator: ChannelA-DIMM0
    Memory Device [0] Bank Locator: BANK 0
    Memory Device [0] Speed: 0 MHz

    Memory Device [1] Manufacturer: 8502
    Memory Device [1] Part Number: 1600 CL9 Series
    Memory Device [1] Device Locator: ChannelA-DIMM1
    Memory Device [1] Bank Locator: BANK 1
    Memory Device [1] Speed: 1600 MHz

    Memory Device [2] Manufacturer: [Empty]
    Memory Device [2] Part Number: [Empty]
    Memory Device [2] Device Locator: ChannelB-DIMM0
    Memory Device [2] Bank Locator: BANK 2
    Memory Device [2] Speed: 0 MHz

    Memory Device [3] Manufacturer: 8502
    Memory Device [3] Part Number: 1600 CL9 Series
    Memory Device [3] Device Locator: ChannelB-DIMM1
    Memory Device [3] Bank Locator: BANK 3
    Memory Device [3] Speed: 1600 MHz


    --------------------------------------------------------------------------------

    LPC NCT677X

    Chip ID: 0xC560
    Chip revision: 0x62
    Base Adress: 0x0290


    --------------------------------------------------------------------------------

    CPUID

    Processor 0

    Processor Vendor: Intel
    Processor Brand: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
    Family: 0x6
    Model: 0x3A
    Stepping: 0x9

    CPUID Return Values

    CPU Thread: 0
    APIC ID: 0
    Processor ID: 0
    Core ID: 0
    Thread ID: 0


    CPU Thread: 1
    APIC ID: 2
    Processor ID: 0
    Core ID: 1
    Thread ID: 0


    CPU Thread: 2
    APIC ID: 4
    Processor ID: 0
    Core ID: 2
    Thread ID: 0

    CPU Thread: 3
    APIC ID: 6
    Processor ID: 0
    Core ID: 3
    Thread ID: 0


    --------------------------------------------------------------------------------

    Intel CPU

    Name: Intel Core i5-3470
    Number of Cores: 4
    Threads per Core: 1
    Timer Frequency: 3.134238 MHz
    Time Stamp Counter: Invariant
    Estimated Time Stamp Counter Frequency: 3209.59 MHz
    Estimated Time Stamp Counter Frequency Error: 0.16385 Mhz
    Time Stamp Counter Frequency: 3209.46 MHz

    MSR Core #1

    MSR Core #2

    MSR Core #3

    MSR Core #4

    Microarchitecture: IvyBridge
    Time Stamp Counter Multiplier: 32

    --------------------------------------------------------------------------------

    AMD Display Library

    Status: OK

    Number of adapters: 2

    AdapterIndex: 0
    isActive: 1
    AdapterName: AMD Radeon HD 6670
    UDID: PCI_VEN_1002&DEV_6758&SUBSYS_31801682&REV_00_4&BAB4994&0&0008A
    Present: 1
    VendorID: 0x1002
    BusNumber: 1
    DeviceNumber: 0
    FunctionNumber: 0
    AdapterID: 0x34F7580

    AdapterIndex: 1
    isActive: 0
    AdapterName: AMD Radeon HD 6670
    UDID: PCI_VEN_1002&DEV_6758&SUBSYS_31801682&REV_00_4&BAB4994&0&0008&02A
    Present: 1
    VendorID: 0x1002
    BusNumber: 1
    DeviceNumber: 0
    FunctionNumber: 0
    AdapterID: 0x34F7580

    --------------------------------------------------------------------------------

    GenericHarddisk

    Drive name: ST2000DM001-1CH164
    Firmware version: CC24

    ID Description Raw Value Worst Value Thres Physical
    01 Read Error Rate 381C4D070000 99 117 6 -
    03 Spin-Up Time 000000000000 96 96 0 -
    04 Start/Stop Count F10200000000 100 100 20 753
    05 Reallocated Sectors Count 000000000000 100 100 10 -
    07 Seek Error Rate C75DBA080400 60 75 30 -
    09 Power-On Hours (POH) 181700000000 94 94 0 5912
    0A Spin Retry Count 000000000000 100 100 97 -
    0C Power Cycle Count D60200000000 100 100 20 726
    B7 SATA Downshift Error Count 000000000000 100 100 0 0
    B8 End-to-End error 000000000000 100 100 99 -
    BB Reported Uncorrectable Errors 000000000000 100 100 0 0
    BC Command Timeout 000000000000 100 100 0 0
    BD High Fly Writes 020000000000 98 98 0 -
    BE Temperature Difference from 100 240014240000 49 64 45 64
    BF G-sense Error Rate 000000000000 100 100 0 -
    C0 Emergency Retract Cycle Count 1D0000000000 100 100 0 -
    C1 Load Cycle Count C90800000000 99 99 0 -
    C2 Temperature 240000001000 51 36 0 36
    C5 Current Pending Sector Count 000000000000 100 100 0 -
    C6 Uncorrectable Sector Count 000000000000 100 100 0 -
    C7 UltraDMA CRC Error Count 010000000000 200 200 0 -
    F0 Head Flying Hours 3A170000FA8A 253 100 0 -
    F1 Total LBAs Written C0B98C4A0500 253 100 0 -
    F2 Total LBAs Read DFC95C620700 253 100 0 -

    Logical drive name: C:\
    Format: NTFS
    Total size: 2000291885056
    Total free space: 1493405032448
     
  12. 2014/10/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Your temperatures look fine. Have you opened up the computer case and inspected the motherboard and video card for any blown or leaky capacitors? Is there any dust or dirt present that is clogging any of the fans?
     
  13. 2014/10/12
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    i cleaned out the inside when i changed video cards to the default one but im not sure what a blown or leaky capacitor looks like. Recently my BSODS only happen when gaming, or when the computer is under stress. Not sure if that is relevant. Thanks for your help :)
     
  14. 2014/10/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    The bulging or leaking capacitors look like this.
     
  15. 2014/10/13
    craigcoll10

    craigcoll10 Inactive Thread Starter

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    thanks for the help :)
    i checked for leaky capacitors and i couldnt see any, everything looked pretty normal.
     
  16. 2014/10/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    At this point I am running out of things for you to try.

    Download and run this tool, HeavyLoad. Under Test Options run each test singly by itself and see if you can use that program to figure out what component is causing the computer to blue screen.

    If that doesn't help then I would be looking at the motherboard or power supply as the cause of the problem.
     

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