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Inactive Browser Hijack/Unable to Use SKYPE other functions

Discussion in 'Malware and Virus Removal Archive' started by hlbull, 2011/07/20.

Page 6 of 6
  1. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    Boot from that DVD.
    Dell DVD should give you an option to perform non-destructive Windows reinstallation.
    Your data should be safe.
     
    broni,
    #101
  2. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    After I've gone to F12 for the boot menu and chosen the CD/DVD boot option, it comes up with the screen that the system was shut down abruptly and then gives the options for logging on. Should I choose Start Windows Normally, or a safe mode option? When I choose Start Windows Normally, Windows asks me to log in with my password, and then proceeds with the known behavior: Crashing and returning to the options for logging on. Will safe mode with Command Prompt do anything for us?

    Thx, Broni.
     
    hlbull,
    #102


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  4. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    Turn the computer off.
    Wait couple of minutes and try again.
     
    broni,
    #103
  5. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    OK; sorry it took me a moment to figure out gmail on this other computer.
     
    hlbull,
    #104
  6. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    Third time is a charm. Windows loaded some files, and now gives me the options to install Install (Windows Vista) Now or Repair Your Computer. Which should I do?
     
    hlbull,
    #105
  7. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    Good. Go for Repair Your Computer
     
    broni,
    #106
  8. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    Choice of Recovery tool: Startup Repair. When I choose that, I get this message:

    Startup Repair could not detect a problem.

    If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance.

    Buttons

    View diagnostic and repair details
    View advanced options for system recovery and support
    Finish

    What next?
     
    hlbull,
    #107
  9. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    See what you have in "View advanced options for system recovery and support "
     
    broni,
    #108
  10. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    Same things I had before:

    Startup Repair
    System Restore (restore Windows to an earlier point in time)
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
     
    hlbull,
    #109
  11. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    It must be some older Dell DVD then since we don't have non-destructive option.

    Oh boy...honestly speaking we ran out of options.

    It looks like you need to back up your data and reinstall Windows.
    I'm sorry we couldn't solve this issue.
     
    broni,
    #110
  12. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    Should I try to find a newer Dell DVD? I purchased my Dell in 2008. Is it possible to restore Windows to a point before 7/13 when the system got the virus?

    If not, perhaps I should just slowly move what I need over to the other computer, and continue using this computer in safe mode minimally until I've gotten the other computer up to snuff.

    What should I do now? Restart?
     
    hlbull,
    #111
  13. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    Yes, restart.

    In my opinion, reinstallation will be the best option.
     
    broni,
    #112
  14. 2011/08/02
    hlbull

    hlbull Inactive Thread Starter

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    Thanks, Broni, for everything. I'll keep you posted on what I do. For now, I am sleeping on it...

    All the best,
    Hannah
     
    hlbull,
    #113
  15. 2011/08/02
    broni

    broni Moderator Malware Analyst

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    Good luck and keep me posted.
     
    broni,
    #114
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