1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Inactive Auntie's Machine Asking for Boot Disk

Discussion in 'Malware and Virus Removal' started by Blue Star, 2017/05/17.

  1. 2017/05/17
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Hi Broni...

    Not certain how to run diagnostics on Auntie's machine.. Windows will not boot.. Says.. "No Bootable Device... Inset Boot Disk and Press Any Key...

    She ordered this Toshiba Satellite C70 - A online and claims no boot disk was included. She's running windows 7..

    Shall I run the diagnostics in Safe Mode, or what else would be the best plan of attack, please?

    Thanks ever so! :)
     
    Blue Star,
    #1
  2. 2017/05/18
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===============================

    Does it boot to Safe Mode?
     
    broni,
    #2


  3. to hide this advert.

  4. 2017/05/18
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    I think the hard drive is dead when you start up the computer it knocks
     
    Blue Star,
    #3
  5. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Should I attempt safe mode?
     
    Blue Star,
    #4
  6. 2017/05/19
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Yes, you can but if hear clicks it's not good news.

    I'd probably start with hard drive test...

    Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: The Official ImgBurn Website to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
    For Toshiba hard drives, see here: Storage Products (SSD / HDD / SSHD) | TOSHIBA Storage & Electronic Devices Solutions Company | Americas

    Note : If you do not know how to set your computer to boot from CD follow the steps here
     
    broni,
    #5
  7. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    I will have the machine back in my possession tomorrow and we'll work on it this weekend I can't answer you today.
     
    Blue Star,
    #6
  8. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Thank you very much for your help, Broni!!! <3 :)
     
    Blue Star,
    #7
  9. 2017/05/19
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    You're very welcome [​IMG]
     
    broni,
    #8
  10. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    After multiple attempts at starting on to use computer in safe mode, I must regrettably report that the machine will not open in safe mode.
     
    Blue Star,
    #9
  11. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    That is... Auntie's machine. .lol:eek:
     
    Blue Star,
    #10
  12. 2017/05/21
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Did you run hard drive test?
     
    broni,
    #11
  13. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Not sure how to run HD test,, I cannot open SM..
     
    Blue Star,
    #12
  14. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    The HD is MQ 01 ABD075
     
    Blue Star,
    #13
  15. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Tried to open in Safe Mode to no avail, and this link gives the following error.. Sorry, we couldn't find that.
     
    Blue Star,
    #14
  16. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Blue Star,
    #15
  17. 2017/05/21
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    broni,
    #16
  18. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Forgive me, but I'm not clear on what I need to do... all that link does is sends me to products... Shall I assume the need to purchase a new one?
     
    Blue Star,
    #17
  19. 2017/05/21
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    I'm sorry. These links keep changing.
    Since this is not really malware related issue I suggest new topic in hardware forum.
    I'm not your guy :)
     
    broni,
    #18
  20. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

    Joined:
    2010/03/25
    Messages:
    454
    Likes Received:
    2
    Broni... thanks a million for your efforts and you will always be my guy!... :D:D:D
     
    Blue Star,
    #19
  21. 2017/05/21
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    My pleasure :)
     
    broni,
    #20

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...