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Inactive Auntie's Machine Asking for Boot Disk

Discussion in 'Malware and Virus Removal' started by Blue Star, 2017/05/17.

  1. 2017/05/17
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Hi Broni...

    Not certain how to run diagnostics on Auntie's machine.. Windows will not boot.. Says.. "No Bootable Device... Inset Boot Disk and Press Any Key...

    She ordered this Toshiba Satellite C70 - A online and claims no boot disk was included. She's running windows 7..

    Shall I run the diagnostics in Safe Mode, or what else would be the best plan of attack, please?

    Thanks ever so! :)
     
  2. 2017/05/18
    broni

    broni Moderator Malware Analyst

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    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===============================

    Does it boot to Safe Mode?
     

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  4. 2017/05/18
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    I think the hard drive is dead when you start up the computer it knocks
     
  5. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Should I attempt safe mode?
     
  6. 2017/05/19
    broni

    broni Moderator Malware Analyst

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    Yes, you can but if hear clicks it's not good news.

    I'd probably start with hard drive test...

    Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: The Official ImgBurn Website to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
    For Toshiba hard drives, see here: Storage Products (SSD / HDD / SSHD) | TOSHIBA Storage & Electronic Devices Solutions Company | Americas

    Note : If you do not know how to set your computer to boot from CD follow the steps here
     
  7. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    I will have the machine back in my possession tomorrow and we'll work on it this weekend I can't answer you today.
     
  8. 2017/05/19
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Thank you very much for your help, Broni!!! <3 :)
     
  9. 2017/05/19
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     
  10. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    After multiple attempts at starting on to use computer in safe mode, I must regrettably report that the machine will not open in safe mode.
     
  11. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    That is... Auntie's machine. .lol:eek:
     
  12. 2017/05/21
    broni

    broni Moderator Malware Analyst

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    Did you run hard drive test?
     
  13. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Not sure how to run HD test,, I cannot open SM..
     
  14. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    The HD is MQ 01 ABD075
     
  15. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Tried to open in Safe Mode to no avail, and this link gives the following error.. Sorry, we couldn't find that.
     
  16. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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  17. 2017/05/21
    broni

    broni Moderator Malware Analyst

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  18. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Forgive me, but I'm not clear on what I need to do... all that link does is sends me to products... Shall I assume the need to purchase a new one?
     
  19. 2017/05/21
    broni

    broni Moderator Malware Analyst

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    I'm sorry. These links keep changing.
    Since this is not really malware related issue I suggest new topic in hardware forum.
    I'm not your guy :)
     
  20. 2017/05/21
    Blue Star

    Blue Star Well-Known Member Thread Starter

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    Broni... thanks a million for your efforts and you will always be my guy!... :D:D:D
     
  21. 2017/05/21
    broni

    broni Moderator Malware Analyst

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    My pleasure :)
     

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