add/remove program - rundll appwiz.cpl error

clicking the add/remove programs i get the following error.

"shell32.dll, control_runDLL "C:\windows\system32\appwiz.cpl" add ro remove programs "


based on another thread i tried

regsvr32 mshtml.dll - worked fine
regsvr32 shdocvw.dll -i - worked fine
regsvr32 shell32.dll -i - got "dllintsall in shell32.dll failed, return code was 0xc0000005. "


neither sfc /purgechache or sfc/ scannow seemed to do anything other than the scannow opened a box for about 1/2 a second and closed before i could read anything.

i'm not sure how to access the event viewer so nothing there yet

this nonsence started when norton unexplicably failed, leaving my computer open to infection. i've contained one virus but it (or another) damaged norton so i need to either uninstall/reinstal norton or just update the "live update" function. i can't try either until this little snafu is fixed, i guess; no program ( ie, outlook, norton updates or the like) will run so an online virus scan will not work either.


any help would be huge,
thanks in advance,
todd

 

hello again,

sorry about the long time getting back- bronchitis and sick kid mean no time for computer.

anyway i followed the directions in the link and its a basic no go.

- when i tried to expand appwiz from the cd a cmd box opened for a split second and closed again before the cd drive spun-up.

- when i tried to run "rundll32.exe shell32.dll,control_fillcache_runDll" i got a runDLL error of " missing entry:control_fillcache_rundll. "

-i tried to look at the event log but when i right click on "my computer" and choose "manage" nothing happens.

let me know if you have any other ideas.

thanks again,
toddler

has anyone tried PCMightyMax to find/fix problems. i found the link through this forum but i'm always hesitant to run any program found on the web. seems like they always come with their own little spyware problems.