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Active 0x7c91b21a - told it might be an infection

Discussion in 'Malware and Virus Removal Archive' started by etanpinsky, 2010/01/10.

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  1. 2010/01/12
    broni

    broni Moderator Malware Analyst

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    Turn the computer off, open the case and take a look.
     
    broni,
    #21
  2. 2010/01/12
    etanpinsky

    etanpinsky Inactive Thread Starter

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    By the way - I'm running an extended diagnostics test right now with the Dell CD I described above. IS that any good?
     
    etanpinsky,
    #22


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  4. 2010/01/12
    broni

    broni Moderator Malware Analyst

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    I don't know, but I know, that the only fool-proof diagnostic tool comes from mentioned manufacturer tools.
     
    broni,
    #23
  5. 2010/01/12
    etanpinsky

    etanpinsky Inactive Thread Starter

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    OK.
    so in order not to continue bothering the both of you with my million questions - I'll try to ask everything here:

    When I open the computer, will it be obvious where the make and model are written and which numbers refer to them?
    once I find the numbers, download the bootable CD and check the hardware - what next? (if there aren't any hardware problems, that is. If there are, I imagine I must replace something).

    Thank you,
     
    etanpinsky,
    #24
  6. 2010/01/12
    broni

    broni Moderator Malware Analyst

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    We can only go one step at a time.
    Run the diagnostic tool and we'll go from its results.
     
    broni,
    #25
  7. 2010/01/12
    etanpinsky

    etanpinsky Inactive Thread Starter

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    I can't continue right now - I must go. I'll run it tomorrow and post the results.
    And again, thanks for the immediate help.
     
    etanpinsky,
    #26
  8. 2010/01/12
    broni

    broni Moderator Malware Analyst

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    No problem :)
    We'll be here :)
     
    broni,
    #27
  9. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    Hello,
    Once I make the diagnostic CD and boot from it, should I pick extended test or quick test?
    note: yesterday I preformed an extended test from the Dell diagnostic CD which came with the computer. All was all right. Is it nessesary to preform another one with the this CD (western digital).
     
    etanpinsky,
    #28
  10. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    Manufacturer test is always more reliable.
    Run extended test.
     
    broni,
    #29
  11. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    Endless problems...
    The CD I made won't run. the computer says: unable to locate the license agreement file DLCLICE.TXT!!!
     
    etanpinsky,
    #30
  12. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    What exactly did you download?
     
    broni,
    #31
  13. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    etanpinsky,
    #32
  14. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    Data Lifeguard Diagnostic for DOS (CD)?
     
    broni,
    #33
  15. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    yes. thats it.
     
    etanpinsky,
    #34
  16. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    What program did you use to create bootable CD?
     
    broni,
    #35
  17. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    imgburn.
     
    etanpinsky,
    #36
  18. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    Try to re-download the file and create new CD.
     
    broni,
    #37
  19. 2010/01/13
    etanpinsky

    etanpinsky Inactive Thread Starter

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    Made a new CD. Tried to boot. Same message...
     
    etanpinsky,
    #38
  20. 2010/01/13
    broni

    broni Moderator Malware Analyst

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    Pete! Help....LOL
     
    broni,
    #39
  21. 2010/01/14
    PeteC

    PeteC SuperGeek Staff

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    OK - I've downloaded and burnt the .iso file to a bootable CD - looking at the contents of the CD DLCLICE.TXT is there (screenshot).

    Does it show on your CD?

    I can't go any further as all my hard drives are Samsung and Hitachi.

    Although I agree with broni that using the drive manufacturer's disk diagnostics is the best way the fact that the Dell diagnostics picked up no issues is encouraging.
     

    Attached Files:

    PeteC,
    #40
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