Turn off Mcafee's script stopper in advanced options and see if Help and Support opens as it should.
That's great! :) Please post one more HijackThis log.
Fantastic! :) I didn't see Spybot's SDHelper in the last log. Some malware deletes the SDHelper.dll. You can get it here if it's missing. Extract...
Welcome to WindowsBBS collecting_dust :) You are using an old version of HijackThis. Please download HijackThis.exe from here. Save it to a...
Happy to help. :)
Hi Shammie, Your log looks clean. KB891711 is a Windows Update that has been causing some users problems. Try uninstalling it in Add/Remove...
A second thought that may be easier. If you can get into safe mode now, logon to the Admin account and try deleting the keys. Sorry that thought...
:) :) Happy to help, Bob. :) :)
From eTrust Right click My Computer and select properties. Click the system restore tab, then uncheck the box to turn off. Click OK to close....
Sounds like the writers of that nasty have been updating it, and have added some permission settings to the keys, making them/it harder to remove....
Great! :) Fix the following with HijackThis. R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 -...
I fully agree with Tony. Fix those two entries with HJT, then delete the file if present in C:\Windows\System32. Fix these also; O4 -...
Your log is clean. Great job! :) Still having problems?
Run this Websearch removal tool from Symantec, then reboot. Open C:\Documents and Settings\LocalService\Local Settings\Temporary Internet...
Try running this tool from Symantec to remove it.
Sounds like the formatting might not have stayed the same. Try this one instead though. Log looks clean. :)
Download the RemInstAcc.zip file attached to this post. Save it to your desktop. If it saves as attachment.php, right click and rename to...
Was WinTools present in services? Were you able to uninstall NewDotNet? Do as much as you're able to from the list while in Windows. Then post a...
You should print this out and/or save it to text where you can access it in safe mode. Download Ad-aware SE Personal and Spybot 1.3 from my...
Hang in there. I'm working on a fix for you. ;)
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