Hi, Lets try creating a new administrator account in Windows 10 and then see if we can change the UAC settings in Control Panel. Follow the...
Not sure what is causing the sleep issue. But I would perform a clean boot and see if that helps to rule out a software program that is...
Hi, Try performing a Clean boot in Windows and see if the computer can wake up from sleep mode without crashing.
I would just download and run the Samsung Data Migration tool and use that to image your current system and transfer all of your data to the new SSD.
You are welcome. :)
Sure if you don't use that account then you can remove it.
Its possible the user profile got corrupted. Have you tried creating a new user account for your wife and see if it works properly? There should...
Try removing OneDrive from the system and see if that restores the default desktop path. If that does not work then you may need to change the...
Hi Paul. Make sure you are not using a Microsoft account and that should restore the default behavior of the user profile. Use a local account on...
Ok sounds good.
If you run into any issues with the upgrade for Windows 10 then let us know.
Hi Paul. Chister is stating to download the Media Creation Tool, create a USB install media and use the USB flash media to have it update...
You can always take the hard drive out of the computer and hook it up to another computer and try and get the data off if needed. It sounds like...
Hi Goaglen. Also it would be helpful if you provide us with your computer System Details. It helps us in answering your questions. Did you...
Hi Vicki. Any update on this issue? Can you boot the computer into Safe Mode at all? Have you re-seated the SATA and the power connections that...
Thanks for the update. :)
Hi cspgsl. I would update the motherboards BIOS to the latest version and see if you can install Windows 10 successfully on the SSD. After...
Merry Christmas everyone. :)
Ok sounds good. Is there anything else I can assist you with or would you consider this issue resolved?
Hi boyracer. You can also try backing up all your data and following the instructions in this link to perform a clean install of Windows 10,...
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