Hi Chris. I would just turn off the Guest account and then create a new user account and make it a standard user account.
I agree with rsinfo. If the drive does not work on another computer then there is some internal issue with the external drive.
Hi flippylip. Does the external hard drive show up on a different computer?
You should see this list after clicking on the download button. See the attached screenshot.
Separate names with a comma.
