Broni, We're back. Ran the Combofix and it took several hours. However, I can't find a C:\ComboFix.txt file. There is a ComboFix folder that...
Broni, I am leaving shortly and will be gone for a week and will not have direct access to the problem computer. I could possibly use Team...
Broni, I noticed the files in the Malwarebytes text refer to quarantined. Should I have deleted them before getting the report? Malwarebytes -...
Broni, Malwarebytes Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/19/17 Scan Time: 9:15 PM Log File:...
Broni, When we started the computer, a dialog box titled Elite IT Backup appeared and I assume it was something downloaded by the IT Helpers and...
FARBAR Addition Additional scan result of Farbar Recovery Scan Tool (x64) Version: 18-11-2017 Ran by louisa (18-11-2017 14:44:32) Running from...
TXT - Second Part Helpdesk.exe 2017-11-16 16:04 - 2017-11-18 07:52 - 000000000 ____D C:\Users\louisa\AppData\Roaming\EliteIT-Notes 2017-11-16...
Broni, Helping a friend - Toshiba Laptop with Windows 7 - who got a call from an "IT Consultant" and agreed to pay their fee. They said they were...
Will go there shortly. Thanks Pete.
Helping a friend - Toshiba Laptop with Windows 7 - who got a call from an "IT Consultant" and agreed to pay their fee. They said they were going...
Thanks RL. I assume the "transfer" is part of the package. The transfer will be from a Windows 10 Pro to a Windows 10 Pro. I saw a video on...
Just bought a new PowerSpec (MicroCenter) desktop. It has intel processor which offered up a free download of PCMover Professional. It sounds...
I think I was editing my post as yours came in.
Great to know. I noted the following from retiredlearner's link: When I checked my laptop, W10 Pro, which I upgraded to the Fall Creator Edition...
Interesting reading. I wonder if the same would apply to extensions in email clients such as Thunderbird? I use three extensions which I like...
Thanks to all who responded. I still have been unable to upgrade the original install of Windows 10 (1511) to either the Anniversary Edition...
Thanks Christer. I may give it a go this evening. Just for your information, I create a Macrium Reflect image on an external hard drive before...
I used Device Manager to update all drivers. I created a Media Creation Tool (double layer DVD with tool burned on it) to use for the upgrade. I...
I have been trying to use the Media Creation Tool but haven't had any luck and am a bit confused. When I go to Christer's link, I have an option...
Over the past several days I have made several attempts to install the Creator Update using the Windows 10 Update Assistant. All had the same...
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