Open Windows Explorer, go Tools>Folder options>View tab, checkmark: - Do not show hidden files and folders - Hide protected operating system files...
Please, observe following rules: Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious...
I still need a log from OTL fix.
Ok.........
You're very welcome [img]
Still with me?
Way to go!! [IMG] Good luck and stay safe :)
Your computer is clean [img] 1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old...
Well done :) Go on....
Did you read my previous reply?
Re-run the fix. If still some problems re-run the fix from safe mode.
Please re-read my instructions. You clicked on "Scan" button instead of "Fix" button.
Run OTL Under the Custom Scans/Fixes box at the bottom, paste in the following :OTL O2 - BHO: (no name) -...
We have to complete cleaning process before we can mark this as "Resolved ".
Reinstall Norton as soon as possible.
Obviously false positive. What happened to Norton on this computer? I don't see it running....
Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need...
Please keep all info in one topic. Do NOT create new topic to just add another reply. This time I merged both topics.
Post as plain text. That's what our instructions say.
Separate names with a comma.