Hi Banksia Welcome to Windowsbbs. :) Please download and install HijackThis and Run a scan then close HJT, then run Deckard's System Scanner...
Hi RebeccainTO . OK please relax here, we will get this to work, so don't stress over this. ;) OK lets do this. Please delete the...
Hi DeniseB OK Great That shows clean. How are things running? You can delete any tools you were asked to download and the files/folders or...
Hi DeniseB Ok you got some of them but not all. Please go back to Outlook Express, look for and delete these. Inbox folder [From...
Hi Jervin OK thanks for letting me know. Always happy to try and help out. Surf Safely Geri
Hi BOBBO Just so you'll know, I downloaded it today with no ill effects so far. Geri
Hi Jervin That option is up to you. Like I said in the beginning, these are the worst problems to try and figure out because it could be so...
Hi DeniseB You said this... I downloaded the free AVG, and just disabled the virus protection in my Zone alarm So AVG Free should be running...
Hi DeniseB OK that's what we needed to see. You can only have one ( 1 ) real time protection anti-virus running at a time. If you have one...
Hi josie123 OK those registry entries just don't want to go away. :( So lets try this. Please delete the fix.reg file you have on your...
Hi champ That was a old HJT log. Please run and post a new HJT log. Thanks Geri
Hi Jervin Look for an uninstaller in the DIO folder {Start" > All Programs) (I would hope it has a Program Files folder with an uninstaller)....
Hi Rebecca OK I got to ask, Is ComboFix.exe's icon on your desktop? Because that is where it needs to be, Not in a folder on your desktop....
Hi DeniseB OK a registry key was pointed out to me that needs to be fixed. So please do this and follow the instructions carefully....
Hi It should be located here. C:\ComboFix.txt Geri
Hi Charted OK please do this. Download the HostsXpert 3.7 - Hosts File Manager. Unzip HostsXpert 3.7 - Hosts File Manager to a convenient...
Hi Jervin I would suggest uninstalling Avid components and see if the problem persists. Especially a culprit since Audio is being affected....
Hi OK Lets make sure you signed into safe mode with your account. That could be why combofix was not here. make sure to scroll down to and...
Hi sugahlump2003 Welcome to Windowsbbs. :) I'm not seeing anything in the HJT log. Did Norton give a file path? Thanks Geri
Hi Charted Welcome to Windowsbbs. :) Are you using a custom hosts file? Geri
Separate names with a comma.