Hi rabah OK lets try this again. It's best to disable realtime protection applications as they sometimes interfere with the tool. Check...
Hi Hank AV's, Firewalls and Spyware programs can only detect what the know of, so new infections and infections that change their files can get...
Hi rabah Please do this. Highlight and copy the contents of the code box below and paste it into a blank notepad, then save it to your...
Hi HankD OK Please do this. Please re-open HiJackThis and scan only. Check the boxes next to all the entries listed below. O2 - BHO: (no...
Hi treend Ok Looks Good. Please do this. We need to turn off and on system restore. There are infections in it and by using system restore...
Hi rabah OK Good. Now please do this. Download ComboFix from Here to your Desktop. It's best to disable realtime protection applications...
Hi simoncfk OK. Let's try this, Now download Malwarebytes' Anti-Malware (MBAM) from here or here and save the file to your desktop....
Hi rabah Thanks for the Jotti results. I'm still seeing 2 AV's in your log. One needs to be removed. Please do so then post a new HJT...
Hi HankD Welcome. Please do this. Download Malwarebytes' Anti-Malware (MBAM) from here or here and save the file to your desktop. Double...
Hi rabah Welcome to Windowsbbs. :) You are running two anti-virus programs, this is not a good idea, they can conflict with each other and...
Hi simoncfk Welcome to Windowsbbs. :) Before we run any tools I would like this file scanned. There are some reports of it being a...
Hi slylydaman OK I hope you remeber which account is which. :p You need to log into ACCOUNT J. Then do this from that account. Download...
Hi Alex Are you running 2 anti-virus programs? AVG7 McAfee SecurityCenter You can't run 2 AV's, Please remove one of them. Thanks Geri
Hi slylydaman OK Good. Log into that account and run a HJT log and save it. Post it here, give it a name here so I know which account it is,...
Hi slylydaman Your HJT log looks clean. Are you still getting the error message? Geri
Hi slylydaman Do you remember what version of Norton it was? If so it would be best to uninstall it with the Norton removal tool. Go here...
Hi treend OK Good. Now do this. You can delete any tools you were asked to download and the files/folders or logs they created, There will...
Hi Ok have her uninstall Kaspersky in add/remove programs. Then have her do this. Please re-open HiJackThis and scan only. Check the boxes...
Hi moonpie Ask her if there is any other writing on it? Could it be one of the McAfee warnings? I went over the HJT Log again and this is...
Hi OK, That one looks OK. Is there one more? Thanks Geri
Separate names with a comma.
