Odds are they are in use and should NOT be removed.
You have to match the download to your version of Windows. There isn't a 32/64 version. It's one or the other.
If you go to the site in question and do something like - log out - log in - And then->...
You could try a microphone from the pc to the speaker of the microcassette recorder.
Do you know anyone that doesn't have a computer? If you call 100 people in the phone book - most of them will have a computer;) If they don't,...
Test your speed here: http://speedtest.net/ If it comes back "a lot" lower than what you are paying for you'll need to contact AOL.
Dell and HP for example will send a replacement for about $15.00 USD.
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