Hi OK Can you get this far? 1. Click Start. 2. Right-click the My Computer icon, and then click Properties. 3. Click the System Restore tab....
Hi josie123 OK, How are you with manually editing the registry? There is a manual removal but it is done in the registry. Let me know if...
Hi Pepse OK The first thing you need to check is that you are logging in as Administrator. If that is not working then try it in safe mode....
Hi That's interesting. Must be down for the moment. Just run Kaspersky with out doing ATF Cleaner. we'll try later with ATF it. Thanks Geri
Hi OK reinstall Avast anti-Virus and zone Alarm. Make sure you update Avast. Then test again. It could be that Avast or Zone Alarm was...
Hi Yes let MBAM clean them. Check internet. If no joy do the steps in my last post. Don't need a dss log at this time, so you can wait...
Hi Pepse OK not a problem, those are in the restore points. Do this. You must be logged in as an Administrator to do this. If you are not...
Hi OK great. Now lets get a on-line scan. Please do the following in the order given. Download ATF Cleaner by Atribune and save it to your...
Hi OK please do this. Spybot S&D's tea timer normally provides real-time protection from spyware, however it may interfere with what we need...
Hi Check between each step, if one works then stop and let me know don't move to the next step. OK stop/close MBAM for now. 1) Open a...
Hi OK My Bad. I should have seen this earlier. You are using a old version of HJT. Please delete the one you have and download and install this...
Hi Ok please do this. Open a command window Click Start > Run Type in cmd click OK type the following commands, hitting enter after each....
Hi OK we need to do this one more time. Highlight and copy the contents of the code box below and paste it into a blank notepad, then save it...
Hi Does this mean you did connect to the internet with XP? Please do this. I see you have P2P software ( Limewire, BitTorrent uTorrent,...
Hi This one should be OK. http://www.download3k.com/Install-HostsXpert.html Geri
Hi Britpoptarts Yes those were the correct logs. Hi OK lets see if we can't get your internet access back up. Please download these and...
Hi Pepse OK Good. Please double-click OTMoveIt.exe to run it. Click on the CleanUp! button. When you do this a text file named...
Hi imprttunrz OK Please do this. Please re-open HiJackThis and scan only. Check the boxes next to all the entries listed below. O20 -...
Hi Britpoptarts Welcome to Windowsbbs. :) Transfer these two first, HJT and dss.exe. Run a scan with HJT and then close it. Then run...
Hi Pepse OK Good. The Kaspersky log? Thanks Geri
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