Hi resqtech Welcome to Windowsbbs. Please do the following in the order given. Download Malwarebytes' Anti-Malware (MBAM) from here or...
Hi June You are welcome. Please look at this link for some preventive recommendations, It could keep you from ending up back here to the...
Hi OK Try right clicking on the icon and click delete. Please do this. Download ComboFix from Here to your Desktop. It's best to disable...
Hi Highlight the entire contents of the code box below, then right-click and choose Copy C:\DOCUME~1\RICHAR~1\Application...
Hi Ok I believe Dave is done? If not he will let you know. We can do the clean up Please double-click OTMoveIt2.exe to run it. Click...
Hi Please do this. Download Malwarebytes' Anti-Malware (MBAM) from here or here and save the file to your desktop. Double click...
Hi Yes to both. You are welcome. Comodo is also very good, if you install it. make sure you do the basic install or it will bug you for...
The auto run was diabled. You can open My computer and start the CD that way. I will send you a PM on how to reset it back to auto run if you...
OK I'll have to get back to you. I'll see if noahdfear has a suggestion and do some more research. Thanks Geri
Hi Karen OK very good. Click Start > Run in the run box copy and paste or type ComboFix /u then hit Enter to uninstall ComboFix and remove...
OK please uncheck it (Click on it) Then reboot reset the taskbar again if needed and reboot again and check.
If you right click on the taskbar is "lock the taskbar" checked?
Try a reboot again and let me know if you have to reset the taskbar. Thanks
You may want to look thorugh this. http://www.windowsbbs.com/windows-xp/73524-useful-information-windows-xp-service-pack-3-a.html
You may have to update manually this time. Is it asking you to update to SP3 maybe? Click > Start > All Programs Click on > Windows Update,...
Hi AV's only protect against what is known and they have added to their data base. AVG is a good AV But you should be running a firewall and...
Hi OK looks great. Please delete these. E:\SDFix.zip C:\Documents and Settings\Erik\Desktop\SDFix RSIT.exe and this folder C:\rsit Empty...
Hi OK HJT log look good. Are we doing the pn line scan now? Thanks Geri
Hi Right click My Computer and select Properties. Select the Hardware tab. In the Drivers section, click Windows Update. Select 'Ask me to...
Hi OK LOL, just wanted cd/dvd rom deleted. Not sure what usb protection it would be. If you reboot again does the message still come up...
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