Current update on WD. RMA that I raised with WD, is, that they claim to never have had an issue over returns being lost. Now with regards to the...
Only a note of possible interest. WD insists that their RMA returns label must be applied to the front of the parcel. Well according (fact) that...
WD replied that ESD Bag applies only to internal drives. Shipment for external drive is sufficient packaging of bubble wrap and cardboard...
Not out of the woods yet. Instructions are, that HD be returned in an ESD Bag and inserted into a proper card board container. I certainly have...
Today WD Support contact, requesting my shipping address to enable them to send an RMA to me for the return of the HD. My last E-mail to WD was...
Actually regarding this WD Elements and contact with WD, enough is enough there is no immediate signs of a solution and I am calling it a day,...
I did use Data Lifeguard using the 00s format which took 8hrs 45min to complete with a zero result. I will not be replacing this HD with another...
lj50, the hard drive did and still does function well, except for not displaying the "Free Space ". It seems at present all that I have done has...
Sorry I thought that I had mentioned which turns out that I have not. WD insisted that I use Data Lifeguard software and use format with zeros and...
I tried as you suggested, unfortunately right click on the second partition shows all entries greyed out and unable to erase 760Gb.
WD Support team told me to make a full erase using Data Lifeguard, this proved a complete catastrophe, now I have two partitions showing on the...
Latest news on WD Elements 107c is, WD support is just beating the drum. Last response is that I again format the HD (that I have done at least...
Thanks for information PeteC. I have forwarded the required attachments to WD Support, no doubt answer from them will be more information they...
I use Microsoft Windows Live Mail.
I have it saved as jpg. What procedure required to insert into the E-mail being sent to Support team@WD.com, as an attachment. Thanks Bobby.
I now have the Snipping tool and the HD information saved I Paint. What is required to copy from Paint to WD E-mail as an attachment. I must admit...
Thank you for your help. I will have a try to carry out the procedure. I can not understand as to why WD want these Snip files as they do not show...
WD want a Screenshot of the Window which displays this information ( I presume they mean the HD in Computers). They also want a Screenshot of the...
I personally dislike Silverlight of which I am regularly pestered with it Just unlick the box beside Silverlight and then right click, choosing...
WD has responded, suggested that HD be checked with another computer and or be reformatted. I did inform them that HD has been formatted three...
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