Arie, Many thanks for your response. I thought that it may be a virus causing the problem. I have attempted to log onto Symantec and...
I have Norton AV, and it will not boot, and I cannot update . I get an error message, cannot locate NAVAPSVC.EXE. I have tried to log onto...
Arnie, Many thanks. I am just going by what John said he had done. I will pass the information on to him, so that he can get his son in...
The only way we can shut Johns computer down, apart from turning off the mains, is hit the reset button. On re boot, it gives us the option of...
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