Sorry I don't have my friend's laptop here anymore but I'll save your letter and if and when I get it back for some reason I'll try to get his...
Hi, I did follow the instructions given by running the three programs. Malware Bytes said that there were no malicious things on this...
[Resolved] XP Security 2012 Virus Hello, My friend's computer has been, I think, infected with the XP Security 2012 Virus. He has in the past...
Hi, I have my friend's XP (HP Laptop) computer home trying to recover his Sent Items from Outlook Express. He said that when he compacted...
OK, thanks for reminding me. I did it. Jean
Thank you for your help. I just talked to my friend and he said that it was working okay and he did indeed receive a fax yesterday. I told him...
Hello, A friend of mine is using the Dell Printer 964 to send and receive fax automatically. He is living here in the US now and is from...
OK, I wil take it to the computer store because I don't know what the type of power connector I should use. I'll let you know how I make out....
OK, I removed the battery and power cord. Held the power key down for 40 seconds, put the battery back in and power cord. Pressed the power...
Hi, Thanks for responding so rapidly. I know how to remove the battery but not sure how to disconnect the power supply. I'll try to find a...
Hello, My friend has this old Gateway Laptop Computer, Model #M520. It is running Windows XP. She hasn't used it for quite some time and was...
I want to close it because this is the first part of my friend's problem. I then posted a new message as instructed with the title: "Posting...
Hello, How do I close this posting? I can't see anything on the web page that lets me close it. Thank you. Jean
Broni, What can I say. I can't thank you enough to help me erase this terrible malware from my friend's computer. I will definitely give him...
Broni, Good Morning!! 1. When I turned the computer on this morning I got an error message saying: jusched.exe has encountered a problem...
Updated Adobe Reader There were no threats with the ESETScan software. One problem, I dried to Uninstall Java 2 Runtime Environment, SE...
Results of Security Check: Results of screen317's Security Check version 0.99.7 Windows XP Service Pack 3 Internet Explorer 8...
Results of RunFix: All processes killed ========== OTL ========== HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet...
Here is the Extras.txt: Extras.txt OTL Extras logfile created on: 4/5/2011 10:44:00 PM - Run 1 OTL by OldTimer - Version 3.2.22.3...
OK, I will now post the OTL.txt here that was created from the scan. I will post again the Extras as it said both were too much to handle at...
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