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  1. Michael York
    Post

    Windows Vista New laptop but pages slow to load in ebay

    Hi jlb, This is Mike from the Norton Authorized Support Team responding to your posting. Since you purchased a new laptop, it most likely came...
    Post by: Michael York, 2008/11/04 in forum: Legacy Windows
  2. Michael York
    Post

    Resolved ccSvcHst Question

    Hi NeverBoring, I am also happy to hear that the Norton 360 2.x update resolved your issue. Regards, Mike
    Post by: Michael York, 2008/10/21 in forum: Windows XP
  3. Michael York
    Post

    Resolved ccSvcHst Question

    Hi NeverBoring, This is Mike from the Norton Authorized Support Team. The problem with the "ccSvcHst" process not shutting down properly at...
    Post by: Michael York, 2008/10/20 in forum: Windows XP
  4. Michael York
    Post

    low or no connectivity;applications wont open

    Hi tinapie, This is Mike from the Norton Authorized Support Team responding to your posting. You mention that you had already removed McAfee,...
    Post by: Michael York, 2008/09/29 in forum: Networking (Hardware & Software)
  5. Michael York
    Post

    BSOD inserting blank media in optical drives SRTSP.SYS issue in minidump

    Hi dvierra, I apologize that you have been through so much with this issue. In order to resolve this issue I would like to offer to you that...
    Post by: Michael York, 2008/09/11 in forum: Windows XP
  6. Michael York
    Post

    BSOD inserting blank media in optical drives SRTSP.SYS issue in minidump

    Hi dvierra, Since you have a valid subscription to Norton Internet Security you are eligible for the free upgrade to Norton Internet Security...
    Post by: Michael York, 2008/09/11 in forum: Windows XP
  7. Michael York
    Post

    BSOD inserting blank media in optical drives SRTSP.SYS issue in minidump

    Hi dvierra, Thank you for providing the information I requested. It appears that the issue you are having is related to the driver file or a...
    Post by: Michael York, 2008/09/11 in forum: Windows XP
  8. Michael York
    Post

    BSOD inserting blank media in optical drives SRTSP.SYS issue in minidump

    Hi dvierra, This is Mike from the Norton Authorized Support Team responding. In regards to the BSOD you are receiving please post the exact...
    Post by: Michael York, 2008/09/10 in forum: Windows XP
  9. Michael York
    Post

    please help, norton found something called infostealer.gamepass

    Hi idontknowpcs, This is Mike from the Norton Authorized Support Team. The infostealer.gamepass infection may have infected files in your...
    Post by: Michael York, 2008/09/01 in forum: Malware and Virus Removal Archive
  10. Michael York
    Post

    Solved MS Visual C++ Runtime Library Error

    Hi wacheboarder, This is Mike from the Norton Authorized Support team. While I can not analyze your log, I can assist you with the Runtime...
    Post by: Michael York, 2008/08/19 in forum: Malware and Virus Removal Archive
  11. Michael York
    Post

    Solved trojan.zlob activity~shell32.dll icons have gone.

    Hi miniwood, This is Mike from the Norton Authorized Support Team responding to your posting. While I can not analyze your Log file I can...
    Post by: Michael York, 2008/08/15 in forum: Malware and Virus Removal Archive
  12. Michael York
    Post

    Windows hosts file and Norton (NIS 2008)

    Hi Lazaruslong, This is Mike from the Norton Authorized Support Team responding. The 'SdHelper" feature of SpyBot places entries in your...
    Post by: Michael York, 2008/08/12 in forum: Security and Privacy
  13. Michael York
    Post

    Installed Norton Anti-Virus

    Hi Gary, This is Mike from the Norton Authorized Support Team responding to your posting. A system slowdown is generally caused by either an...
    Post by: Michael York, 2008/08/10 in forum: Windows XP
  14. Michael York
    Post

    Windows XP / Norton Internet Security blocks long URL name

    Hi nhandal, Have you tried removing Norton as I described in my earlier post. If not please carefully follow the steps using the Norton...
    Post by: Michael York, 2008/08/10 in forum: Security and Privacy
  15. Michael York
    Post

    Windows XP / Norton Internet Security blocks long URL name

    Hi nhandal, This is Mike from the Norton Authorized Support Team responding to your posting about Norton Internet Security. The first thing to...
    Post by: Michael York, 2008/08/04 in forum: Security and Privacy
  16. Michael York
    Post

    Virus has taken over my computer, I need help

    Hello h2ofwlr, This is Mike from the Norton Authorized Support Team responding to your posting. If you have not already done so, please...
    Post by: Michael York, 2008/07/25 in forum: Malware and Virus Removal Archive
  17. Michael York
    Post

    infostealer.gamepass

    Hi sugahlump, This is Mike from the Norton Authorized Support Team responding to your post. The "Infostealer.gamepass" threat that Norton 360...
    Post by: Michael York, 2008/05/08 in forum: Malware and Virus Removal Archive
  18. Michael York
    Post

    Mozilla firefox shuts down on a particular site

    Hi Coalminer, This is Mike from the Norton Authorized Support Team. Since you performed an upgrade from a previous version of Norton,...
    Post by: Michael York, 2008/04/24 in forum: Firefox, Thunderbird & SeaMonkey
  19. Michael York
    Post

    Windows xp Security Center Problem

    Hi Tarheelfan, I appreciate you responding back and letting me know your experience. I am sorry that you had to spend so much time to get...
    Post by: Michael York, 2008/04/08 in forum: Windows XP
  20. Michael York
    Post

    Windows xp Security Center Problem

    Hello Tarheelfan, This is Mike from the Norton Authorized Support Team replying to your post. The first thing you will want to make sure of is...
    Post by: Michael York, 2008/03/24 in forum: Windows XP
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