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Resolved Windows 10 update version 1511

Discussion in 'Windows 10' started by mathewboan, 2016/04/02.

  1. 2016/04/02
    mathewboan

    mathewboan New Member Thread Starter

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    i have had a big problem since i got Update for Windows 10 Version 1511 for x64-based Systems (KB3140741).
    My Desktop is an Acer Aspire XC600. I have nevere had any problems with it since i bought it just on 2 years ago until the 30th of March 2016 when i got my Windows 10 update for version 1511.
    I now get a pitch black screen on startup & it doesn't seem as if the PC is going to boot but CPU fan running, Power light is on & HDD light flashes now & then & screen comes back on & displays the screen top enter my Microsoft Windows Password. I have checks on all hardware & the software used as well as the drivers & founds no errors.
    If anyone can help on how to fix this problem it would be a great help & appreciated i even went backwards on my updates & Uninstalled the update & it stopped until windows updates downloaded & installed it again. thanks to all in advance for your help.:confused:
     
  2. 2016/04/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi mathewboan.

    The first thing I would try would be to Perform a clean boot in Windows and see if the same problem occurs with the update.

    If the same problem continues to occur even in a clean boot state then I would get your system checked for malware.

    Please read this and post the requested logs in the Malware and Virus Removal Forum.
     
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  4. 2016/05/19
    mathewboan

    mathewboan New Member Thread Starter

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    I found out that one of my memory/Ram sticks was moving while it was in the bank on the MOBO. So it was the MOBO that was causing the error as when the memory/ram was touched or the PC Case was moved a bit the screen would disppear.(Go Black). Some part of it i thought was the build that i had installed but i installed it on another PC & it ran as smooth as a babys bottom.
     
  5. 2016/05/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for letting me know. :)
     

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