Computer freezes at random times

Hello.

So i have had this problem with my computer now for a long time, but i just can't take it anymore. Sometimes my computer just totally freezes, i can't use the keyboard or the mouse. There can be days between it happening and then sometimes it does it like all the time.

Can it be damaged hardware in the computer or something?

 

Hi marcusdk, A little more info would help. You haven't filled in your System Details so we don't know Brand/Model/Type of PC.
We can assume that your OS is W7 because you've started your Thread in the Forum.
What actually happens before/during the freeze?
Do you hard shut down the comp?
Do you Restart it immediately and does it work OK next start?
Do you have BSOD at any time?
Have you tried any repairs or System Restore?
Have you run any Cleaners or installed any software recently?
Have you got all up to date MS Updates?
Try and give us as much info as possible otherwise we're shooting in the dark. Neil.
I see Pete beat me to it.

 

Hello PeteC.
I have tried to use speccy but it still doesn't show anything in "my system" only that i have 32 bit, but that's not true, i got 64 bit.

I tried to download the diagnostic software for my hard drive, but when i ran it, it said it didn't work with 64 bit.

the memory tester didn't find any errors.

 

Hello retiredlearner.
1. It just freezes up, and i can't move anything or do anything.
2. When my computer freezes up, the only thing i can do is to hard shut down it.
3. Yes i restart it right after. Sometimes it can happend again 10 miutes after, and sometimes it doesn't do it for some days. It's very random when it does it.
4. No i don't get a BSOD.
5. Yes i have, but it doesn't really help.
6. This problem started a really long time ago, so have no idea what software (if any at all) could be the problem.
7. Yes, all my updates are up to date.

 

How competent are you to open your comp case and clean and service it?
Personally as a 1st move, I would open the case and carefully blow out any dust and dirt using a compressed air source.
You must ensure the comp is disconnected from any power supply first.
Make sure you use a thin non-conductive material (ice cream stick) to stop any fans turning at excessive RPM while blowing air at them.
Using a Static wrist earth strap, carefully disconnect (one at a time) all cable connectors and ensure they make a good re-connection when installed.
Remove the RAM and blow out the slots and carefully clean the RAM contacts with a soft rubber eraser. Don't touch the contacts with your fingers as sweat/oil may leave a deposit on them. Do the same with any of the card slots. ie. Graphics/Video cards.
Repower the comp and start and run to see if there is an improvement.
If the fault returns - then a more serious diagnosis will be required. Neil.

 

Speccy will give you temperature readouts of your PC's internal components (processor, harddrive, and mainboard). After blowing out the computer case, check and see if the processor fan is running correctly, and check to see if the heatsink is loose, too. If it (the sink) is loose, the old thermal compound will have to be wiped clean (from the processor too) and reattached with fresh thermal compound.

Good thinking, Neil.

 

James, I didn't include the CPU as overheating through loss of thermal conductivity will usually sound alarms and shut the comp down. Freezing can be caused by bad connections or software clashes. Neil.

 

My information should be up now.

 

Yes, your System Details show OK. I see you're using a Sound Card (Razer).
Have you set that in BIOS? Neil.

 

Man, that's a lot of resources for a PC running Windows 7.

Is the Asus still under warranty?

 

That was the file i downloaded before and it still says it dosen't work with my version.

 

Is this the procedure you followed:http://wdc.custhelp.com/app/answers/detail/a_id/940/p/85,8/session/L3RpbWUvMTQzNjMzMjI2OC9zaWQvbnI3WU5QcW0%3D
As Pete said there is no bit size, but the idea is to run As Administrator! Neil.

 

You have to create a bootable DOS usb to run the diagnostics. They wouldn't run from Windows !

The step 2 on the site :

2. Create a DOS bootable USB following these instructions.

 

I was going to suggest using Rufus to create a bootable USB drive with, but the downloadable instructions have a link for that.

 

On all my machines I use WDC HDDs. I would recommend that you run the Extended Test. It's a more comprehensive diagnostic test. The only draw back is that it takes quite awhile to complete, but, well worth the time invested so please allow it to fully complete.

 

Well i did both of test on my computer, so if it freezes up again i think i will try to open it up and clean it