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What is "flash process" that pops up

Discussion in 'Windows 7' started by tquinn, 2014/03/19.

  1. 2014/03/19
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Our HP ENVY Ultrabook 4-1030us laptop computer running Windows 7 just stopped, put up a popup window, and announced it was running a "flash process." By the time we saw it, it was counting down from 95 seconds. The computer made an unusual sound while this was underway, something like a fan or DVD running (it has no DVD drive). When the window went away, so did the sound. It had no flash drive installed. At the end, the popup window disappeared, and the computer seems to be okay.

    We've had this computer for more than a year, and have never seen this happen before. I've done a quick search on the Internet, and haven't found anything about a "flash process."

    Any ideas?
     
    tquinn,
    #1
  2. 2014/03/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Terry. That sounds very suspicious. It could have been an intrusive pop-up that appeared. Were you browsing on the Internet when this happened? Did you install any new programs recently?

    Lets see what is going on with your machine.

    1. Please download AdwCleaner and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator.

    2. When the program opens click on the Scan button.

    3. Then when the program has finished scanning, click on the Clean button. The program will reboot the computer. Attach the AdwCleaner log in your next reply.

    4. Next, download the Junkware Removal Tool and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator and attach the JRT log in your next reply.

    5. Then download the Adware Removal Tool. Right click the program and select Run as administrator. When the program opens click on the Scan and Repair button. After that process completes a new window will open with items that the program found. Make sure all the items are selected and then click on the Remove button. The computer will be rebooted.

    6. Once that is done, download HijackThis to your desktop. Run the program by right clicking on it and selecting Run as administrator and on the Main Menu click the button that says Do a system scan and save a logfile. Attach the HijackThis log in your next reply.

    7. After that, please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator.

    8. When the program opens check the following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset IE Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)

    9. Click the Go button and also attach the MiniToolBox log in your next reply.

    10. Finally, download Malwarebytes Anti-Malware (MBAM): Malwarebytes Anti-Malware FREE to your desktop.


    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure to uncheck Enable free trial of Malwarebytes Anti-Malware PRO. Make sure Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware are checked, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad.
    • Post the results of the scan in your next reply.

    You can attach logs by clicking on the Upload a File button when you are responding to your thread.
     
    Last edited: 2014/03/19
    Evan Omo,
    #2


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  4. 2014/03/19
    elcajongunsfan Lifetime Subscriber

    elcajongunsfan Well-Known Member

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    http://windowsforum.com/threads/what-is-flashing-process.114799/

    "That is correct, Flash or Flashing is a term used to describe updating a system's or a single device's firmware to something more current and up to date. But, as you seem to already know, does not happen by accident or automatically generally speaking and I would think that HP would know if they have some type of auto update utility on your system that would actually evoke a BIOS Flash. But any piece of hardware that includes an EPPROM can generally be written to or flashed (your CD/DVD, your NIC, your GPU, etc.,) but again these things do not usually happen automatically.
    How is your system now? Are you seeing any negative side effects from the event? Has it happen before or since?
    If the system, as your OP implies, is relatively new, and is exhibiting any continued weirdness, my suggestion would be to exploit your warranty and have it replaced.
    Regards
    Randy "
     
    elcajongunsfan,
    #3
  5. 2014/03/19
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    There is nothing obviously wrong. 10 or more minutes after the above event, there was a pop-up at the lower right of the screen, with an HP logo that said to push the ok to reboot the computer. That looked pretty legit, so we did that, and it rebooted okay.

    Much as I don't have time to do this, I'll probably run the malware checks suggested in the previous post and see if anything comes up.

    The computer is not new, been in service for about a year and a half, and we've never had a problem like this before.
     
    tquinn,
    #4
  6. 2014/03/19
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Results from Scans and tests

    Evan,

    Here are the results of the scans you recommended. For some reason, it looks like the HiJack log would not attach. I'll try that with another message.:
     

    Attached Files:

    tquinn,
    #5
  7. 2014/03/19
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Last log, HijackThis

    The BBS would not upload the hijackthis log, so I'll just copy it here:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:22:23 PM, on 3/19/2014
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.16521)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\HP SimplePass\TouchControl.exe
    C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe
    C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\Palm\Hotsync.exe
    C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
    C:\Program Files (x86)\Roxio\Roxio DVDMax Player\PDVDServ.exe
    C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
    C:\Program Files (x86)\Macro Express3\MacExp.exe
    C:\Users\Joann\AppData\Local\Autobahn\nexdef.exe
    C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
    C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files (x86)\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\sysWow64\SearchProtocolHost.exe
    C:\Users\Joann\Desktop\Computer Cleaning software\HijackThis.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
    O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe "
    O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe "
    O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
    O4 - HKLM\..\Run: [RemoteControl] C:\Program Files (x86)\Roxio\Roxio DVDMax Player\PDVDServ.exe
    O4 - HKLM\..\Run: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
    O4 - HKLM\..\Run: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: NexDef Plug-in.lnk = Joann\AppData\Local\Autobahn\nexdef.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HotSync Manager.lnk = C:\Program Files (x86)\Palm\Hotsync.exe
    O4 - Global Startup: Macro Express 3.lnk = C:\Program Files (x86)\Macro Express3\MacExp.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files (x86)\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Intel® Centrino® Wireless Bluetooth® + High Speed Service (AMPPALR3) - Intel Corporation - C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
    O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
    O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
    O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
    O23 - Service: Intel(R) Centrino(R) Wireless Bluetooth(R) + High Speed Security Service (BTHSSecurityMgr) - Intel(R) Corporation - C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe
    O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Connection Manager 4 Service (hpCMSrv) - Hewlett-Packard Development Company L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel(R) Rapid Start Technology Service (irstrtsv) - Intel Corporation - C:\Windows\SysWOW64\irstrtsv.exe
    O23 - Service: ISCT Always Updated Agent (ISCTAgent) - Unknown owner - C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTAgent.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files (x86)\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
    O23 - Service: TrueAPI Service component (TrueService) - AuthenTec, Inc. - C:\Program Files\Common Files\AuthenTec\TrueService.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

    --
    End of file - 14059 bytes
     
    tquinn,
    #6
  8. 2014/03/19
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Logs should be posted like you did the HJT log. I like many other will not click on something like this as you may never know if you will get infected or not.
     
    MrBill,
    #7
  9. 2014/03/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    How is everything with the computer now? I am not seeing any infections in your logs so that is good news.
     
    Evan Omo,
    #8
  10. 2014/03/20
    Admin.

    Admin. Administrator Administrator Staff

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    Please post Malware logs & the like in the Malware removal forum, that's where they belong.

    Read this post, then post the requested log(s) in the Malware and Virus Removal forum.
     
    Admin.,
    #9
  11. 2014/03/20
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Next time I will. I was just following Evan's suggestion.
     
    tquinn,
    #10
  12. 2014/03/20
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Again, just following Evan's suggestion. I don't do this enough that I'm familiar with that protocol.
     
    tquinn,
    #11
  13. 2014/03/20
    tquinn Contributing Member

    tquinn Well-Known Member Thread Starter

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    Good to know that the logs aren't showing a problem. So far not seeing anything odd. This particular computer is used intermittently, so we'll keep an eye on it.

    Given that nothing was found, and after the "flash process" took place, several minutes later we did get a pop up in the lower right corner of the screen that had what appeared to be a legitmate look with an HP logo. So this whole event might have been something that the HP Envy computer did to itself as a maintenance process. But I was unable to find anything relevant on the HP website when I searched for "flash process."

    So at the least, if it was a legitimate self-maintenance on the computer, HP could have done a much better job identifying what was going on.
     
    tquinn,
    #12
  14. 2014/03/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    If you do still experience any other issues like this though then feel free to post in the Malware and Virus Removal Forum as Arie has advised.
     
    Evan Omo,
    #13

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