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Mouse not working

Discussion in 'Windows XP' started by Ron Chervenak, 2012/12/16.

  1. 2012/12/16
    Ron Chervenak

    Ron Chervenak Inactive Thread Starter

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    I have a Dell Dimension running Windows XP. I normally leave it up and running. Recently I went to use it and found it displaying a blue screen. I powered it down and then powered it back up. When the Windows XP welcome screen came up I couldn't select my user account because the mouse didn't work. The mouse works when plugged into another computer.

    Please help.
     
    Ron Chervenak,
    #1
  2. 2012/12/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Ron Chervenak, Welcome to Windowsbbs! :)

    Does the mouse connect to a USB or a PS/2 port on the motherboard? If the mouse is a USB mouse have you tried connecting the mouse to a different USB slot on the motherboard and seeing if that works?

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     
    Evan Omo,
    #2


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  4. 2012/12/17
    Arie

    Arie Administrator Administrator Staff

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    Blue screen as in BSOD?

    Follow these instructions to post a Dump Data Log.

    If you do not have a dump, ensure that your machine is configured to write out a dump by following the directions from microsoft
     
    Arie,
    #3
  5. 2012/12/17
    Ron Chervenak

    Ron Chervenak Inactive Thread Starter

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    It's a USB mouse and I did try plugging it into a different USB port, but it still didn't work.

    I will do the best I can with the system details soon.
     
    Ron Chervenak,
    #4
  6. 2012/12/19
    Ron Chervenak

    Ron Chervenak Inactive Thread Starter

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    I have filled in my system details as best as I was able.
     
    Ron Chervenak,
    #5
  7. 2012/12/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You forgot this last step.

     
    Evan Omo,
    #6

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