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Resolved Viruses on my computer, scam?

Discussion in 'Security and Privacy' started by rondom, 2012/11/02.

  1. 2012/11/02
    rondom

    rondom Well-Known Member Thread Starter

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    I have received a notice from an unknown source but identifies itself as security essentials, that I have viruses on my computer and I should clean my computer or serious damage etc etc. I think its a scam bur don't know how to get rid of it. Its the second time in last 2 days I got it. What do you think I should do?
     
    rondom,
    #1
  2. 2012/11/02
    Admin.

    Admin. Administrator Administrator Staff

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    Notice or phone call?
     
    Admin.,
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  4. 2012/11/02
    rondom

    rondom Well-Known Member Thread Starter

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    pop up on the computer screen.
     
    rondom,
    #3
  5. 2012/11/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi rondom. Do you have Microsoft Security Essentials installed on your PC?

    It definitely sounds like your computer is infected.

    Please read this and post a new thread in the Malware and Virus Removal Forum.
     
    Evan Omo,
    #4
    rondom likes this.
  6. 2012/11/03
    rondom

    rondom Well-Known Member Thread Starter

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    I do have Security Essentials and I ran a full scan about 3 hours and showed 9 serious viruses that I removed with SE. All of the viruses had the word java in them. Is that helpful in knowing where they might have come from? There were no computer issues or problems, at least not yet.

    What is confusing, is when the pop-up notice occured and said clean, it only caused a message in the status bar at the bottom to ask me if I wanted to download and/or save and it was a strange destination. There were 3 viruses listed and one was a trojan. I didn't copy anything. Why didn't SE come into play as it did after the scan rather than ask me to download etc?
     
    rondom,
    #5
  7. 2012/11/03
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
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  8. 2012/11/03
    rondom

    rondom Well-Known Member Thread Starter

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    when I tried a download of mbam-setup.exe it took me here.

    ARO 2012
    Is that ok?
     
    rondom,
    #7
  9. 2012/11/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No. You must have clicked on an ad that downloaded the ARO 2012 program. This is not what you want. If you visited the cnet download.com site, then click on the green download button which will download Malwarebytes Anti-Malware.
     
    Evan Omo,
    #8
  10. 2012/11/03
    rondom

    rondom Well-Known Member Thread Starter

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    Thank you Evan. Got it installed and did the scan.
    Can I leave Malwarebytes and just run it when I wish? Or will it conflict with Security Essentials? Or better to remove it.
     
    rondom,
    #9
  11. 2012/11/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You can leave Malwarebytes installed along with Microsoft Security Essentials. Those programs won't conflict with each other.
     
    Evan Omo,
    #10
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