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Resolved monitor goes blank after memory upgrade

Discussion in 'PC Hardware' started by Jtilla, 2012/09/23.

  1. 2012/09/23
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    Hello! Long time since my last post but here goes.

    My system:
    Motherboard: PcChips A13g+ (3.0)
    Graphics card: Nvidia GForce 6100nForce 405
    1GB Crucial. originally 1 stick crucial CT12864AA667.8FE
    new 2 x 2GB BLS2G2D80EBSS00.16FH (Causes problem with monitor)
    Sound card: Creative Ensoniq Audio PCI (ES1371,ES1373) (WDM)
    Monitor: Acer X223w 22 ".

    I recently purchased 2 2GB sticks for use in my pc. these were recommended as compatible by your scanning program (crucial memory). When I put both

    in I lost my monitor, it went blank screen with 'no signal' message. When I turn off/on monitor I still get "no signal" message. I took out one stick and put

    in the one good bank, but still the same. what am i missing?

    I tried each stick separately in the bank that I know works. Neither worked, I still lost my monitor (no signal). I put the original back in and returned to

    normal.
    This also happened using 2 Kingston 1GB DDR2 PC5300 667MHZ that did the same thing. Which I still have laying around.

    I am hessitant in trying to update bios. Everything I read says not to if things are working. Things are working.
    My M/B is supposed to be capable of 16GB ram. I am only trying to max out 4GB, max for Win xp-sp3.
    I am using onboard graphics.

    Any Ideas or suggestions would be greatly appreciated.
    Thanks
     
  2. 2012/09/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Crucial guarantees their memory upgrades to be compatible. If you believe your Crucial product is defective, fill out the form on this Crucial page to request a return material authorization (RMA) number before sending the product back.
     

  3. to hide this advert.

  4. 2012/09/23
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    XP will not support more than 4GB no matter how much you load in there. What is the make and model number of your PC?

    Also if you will go to UserCP near the top left of this screen and put in your PC specs, it makes it easier on us to help you.
     
  5. 2012/09/24
    Admin.

    Admin. Administrator Administrator Staff

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    Please enter your System Details. It helps us in answering your questions!
     
  6. 2012/09/24
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    Sorry, but that is not true. The fact it is "XP" has no bearing on it, but rather if that version of the OS is 32-bit or 64-bit. However, unlike Vista and especially unlike Windows 7, the vast majority of XP versions sold was the 32-bit version, so the 4Gb limit does come into play (regardless what the motherboard will support). But again, not because it is XP, but because it is 32-bit XP. The 64-bit version of XP supports up to 128Gb of RAM, as seen here. Because of lousy 64-bit driver support from the hardware makers, 64-bit XP was rarely used.

    I agree with SpywareDr. If you selected RAM based on Crucial's RAM wizard (Crucial Memory Advisor), it is guaranteed to be compatible. If you did not use the wizard but instead just bought RAM at your local or Internet retailer, then you will have to deal with the retail outlet.
    Since it happened with different sticks from Kingston too, that suggests the Crucial sticks are not "bad" - though all may be incompatible.

    The fact you can remove your RAM and your monitor works again suggests you did not knock any cables loose. Although most PSUs can support more RAM, if your PSU was being pushed near capacity before the upgrade, extra RAM could put it over the top. So make sure your PSU has enough horsepower for the greater demands.

    This all assumes you took the necessary ESD precautions when handling your RAM so you did not destroy it yourself with a tiny (imperceptible to humans) static discharge. AND that you unplugged the computer from the wall (or at least set the master power switch on the back of the PSU - if so equipped - to "off ") before pulling or inserting the RAM sticks.
     
    Bill,
    #5
    grensam likes this.
  7. 2012/09/24
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    So then, you are backing up what I said. 4GB for XP.
     
    Last edited: 2012/09/24
  8. 2012/09/24
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    No I'm not! Please read it again.

    You cannot simply say, "4Gb for XP" for that is incomplete, and not true. And you definitely cannot say XP will not support more than 4Gb for that is not true either, as I showed via that link.

    4Gb for 32-bit XP is true. But XP will support MUCH more than 4Gb, if 64-bit.
     
    Bill,
    #7
  9. 2012/09/24
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Memory limits for Windows XP:
    • Windows XP Starter Edition (32-bit [X86] only) - 512 MB

    • Windows XP 32-bit (X86) - 4 GB

    • Windows XP 64-bit (X64) - 128 GB
     
    grensam likes this.
  10. 2012/09/24
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    Hello! Lets try this again.

    My system: Home built/self assembled
    OS Win XP - sp3 32bit
    Motherboard: PcChips A13g+ (3.0)
    CPU: AMD Athlon 3500(tm) 64 Processor
    2.21 FHz, 960 MB of Ram
    Power supply: 450W (don't remember brand name).
    Originally: 1GB Crucial. CT12864AA667.8FE
    Graphics: Nvidia GForce 6100nForce 405 256MB (on Board)
    Original Sound Device Realtek
    Sound card: Creative Ensoniq Audio PCI (ES1371,ES1373) (WDM) (add on)
    Monitor: Acer X223w 22 ".
    #1 Seagate 500Gb Sata
    #2 Seagate 500Gb Sata
    #3 Iomega External 500GB(?)
    1 - Sony DVD RW DRU-840A drive
    1 - Toshiba ODD-DVD SD-R5272 drive
    1 - Plusdeck 2c cassette player/recorder
    1 - Floppy drive

    Memory update Attempts
    #1: Crucial - 2ea. x 2GB BLS2G2D80EBSS00.16FH (Causes problem with monitor)
    #2: Kingston 2ea. x 1GB DDR2 PC5300 667MHZ(Causes problem with monitor)

    monitor goes blank after memory upgrade

    I recently purchased 2 - 2GB sticks for use in my pc. these were recommended as compatible by your scanning program (crucial memory). When I put

    both in I lost my monitor, it went blank screen with 'no signal' message. When I turn off/on monitor I still get "no signal" message. I took out both stick

    sand put one in the one good bank, but still the same. what am i missing?

    I tried each stick separately in the bank that I know works. Neither worked, I still lost my monitor (no signal). I put the original back in and returned to

    normal.
    This also happened using 2 Kingston 1GB DDR2 PC5300 667MHZ that did the same thing. Which I still have laying around.
    Bios update suggested by Crucial Chat Person.
    I am hessitant in trying to update bios. Everything I read says not to if things are working. Things are working.

    My M/B is supposed to be capable of 16GB ram. I am only trying to max out 4GB, max for Win xp-sp3 (32bit)

    Any Ideas or suggestions would be greatly appreciated.
    Thanks

    PS. I don't think memeory is bad, either pair, and not looking to replace them.
    PSS. I have yellow sign in device manager "Audio Device on High Definition Audio Bus ". Code 28 Drivers not installed.
    Cannot find proper drivers for it.
    I bypassed by installing sound card that works. See above.
     
  11. 2012/09/24
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Did you buy those "Crucial recommended 2 - 2GB sticks" directly from Crucial.com?
     
  12. 2012/09/24
    Admin.

    Admin. Administrator Administrator Staff

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    I wouldn't qualify this as "Things are working" :eek: Check your BIOS version and see what PcChips list for any updated BIOS versions (if available). It could very well be to address memory compatibilities!
     
    grensam likes this.
  13. 2012/09/25
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    To SpywareDr,
    Yes I did buy the recommended pair from Crucial.
    To Admin, I will take a second look at updating bios. This evening (Tue) after work.
    Thanks
     
  14. 2012/09/25
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Crucial guarantees their memory upgrades to be compatible. If you believe your Crucial product is defective, fill out the form on this Crucial page to request a return material authorization (RMA) number before sending the product back for a refund or replacement.
     
  15. 2012/09/25
    Admin.

    Admin. Administrator Administrator Staff

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    OK, I checked their site, no BIOS update after 2008, so forget about the BIOS.

    Also noted under specs:

     
  16. 2012/09/26
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    Admin,

    My bootup screen shows a date of 07/25/2007, so update of bios is still possible. Been a long time doing this proceedure, not to confidant. The only numbers that I find even close to matching my system numbers is A13G523, dated 05/23/2008. I am guessing that would be date of update your referencing. :confused:

    Booklet says to 'clear cmos jumper', is that same as awardflash 'clear bios jumper pins'?

    Is it possible a new Video card be of help? As opposed to onboard video. Don't do any gamming or streaming movies. At most a radioo or tv show sometimes. Has always worked okay. Even with only 1GB stick in place.

    Will follow up thur eve.
    Thanks
     
  17. 2012/09/26
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Be very, very careful when Updating BIOS!!!

    Make sure you identify everything as directed in your Manual.

    Don't rush things and READ ALL the WARNINGS before you Start.

    Google if you don't understand the lingo. Cheers Neil.
     
  18. 2012/09/27
    Arie

    Arie Administrator Administrator Staff

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    Nah, the only thing listed in the release notes:

    Possibly a video card may help, but I couldn't' tell you - I have never seen a problem like you describe.

    Here's the info to flash your BIOS: http://www.pcchips.com.tw/extra/PCC/utility/biosutl.htm
     
  19. 2012/09/27
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    Retired, I appreciate your words of caution.
    Arie. I don't see anything that convinces me there may be any kind of memory fix in the bios update.
    I believe I will call Crucial and send the memory back.
    Thanks to all who responded.
     
  20. 2012/10/15
    Jtilla Lifetime Subscription

    Jtilla Well-Known Member Thread Starter

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    I believe my MoBo has died either by my hand or of old age (at least 6yrs old). I'm going with old age .Thats my story and I'm sticking to it.The bios would not accept any changes. Nothing worked.

    So I have begun dismantaling this system and will be looking to find newer one and hopefully reuse some of the parts and will try to send back Curcial memory for refund.
    Boy have things changed since I put this one together!

    Thanks for all the help.

    I guess we can close this thread?
     
  21. 2012/10/16
    PeteC

    PeteC SuperGeek Staff

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    Please mark your thread as 'Resolved'.

     

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