Resolved Wifi Connects to router but not to Internet

A friend bought a used laptop and asked me to restore it to factory default. I did. All seems to be working just fine. Direct connection to Internet works just fine. But, when I connect via wireless it connects to my router but has no Internet connectivity.

Acer Extenza 5420, Vista 32bit, with Ahteros AR5007e Wireless adaptor

My daughters laptop connects normally.

I'm confused.

Mitch

 

Thanks for the reply Arie. Here is the info:



Windows IP Configuration

Host Name . . . . . . . . . . . . : Herb-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1E-4C-51-1A-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::55a1:4133:f32d:907b%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, October 31, 2011 6:18:05 PM
Lease Expires . . . . . . . . . . : Friday, December 08, 2147 10:31:50 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 251665996
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-72-11-8E-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

I didn't see anything showing it was using MAC address filtering and I saw no setting for limiting clients.

I may be missing something....

 

Tony: It times out when trying to ping the router. Can't ping web sites. Network connection shows it is connected to Cooleyfamily and the strength is very good.

Arie: I'll download the manual and see what I can find. With the exception of security I just took the defaults when I hooked it up.

 

Don't know if this has anything to do with it but, in the Network and Sharing Center it shows it is connected to Cooleyfamily but on the diagram at the top it shows it is an "unidentified network ".

Lease expiration date changed to one week.

 

It won't let me change the connection type to home. When I changed it the first time it appeared to accept the change but later it showed it was public. When i changed it again it said it couldn't change it but I could change it later in the Network and Sharing center.

disabled security on the router - it connected just fine.

 

Yes Internet is avialable now - but router is insecure for now. Will get back on the firewall

 

Well, i guess the problem is at the router. I turned off Windows Firewall, just to see if it was having any effect and it still will not connect to the internet with router security on but it will with security off.

Jim (owner) said it connected fine at his house so I may just finish it up take it to his house to see if it connects. My daughter hasn't been over with her laptop in a few days so I have nothing else wireless to test my router with.

I'm so confused. I'll try anything you can suggest......

 

Actually, it has a menu option "Restore Factory Defaults ". I'll give that a try before I go to bed.

 

I reset the router to factory - no change
I turned off the router's firewall - no change
I changed the channel from auto to 7 - and nothing could get out.

So, I restored to my backup configuration. While it was restoring there were many more options showing on the menu to the left, such as "utilities ", "mac address filtering" - at least twice a many as I see normally. But then it went back to the normal view I see.

Going to take a few minutes to read the entire manual.

 

Hi,
I have solved similar issue with DLink router. Do not turn off Windows firewall, wireless router should work just fine with firewall ON. You have not mentioned the Belkin Model number, because some of the routers need firmware update.

As admin mentioned you can reset your router and Re-configure it. You can refer this Belkin wireless router setup

 

Well, I messed around with different settings for a while longer and the owner called about its status. I took it back to him and it connected immediately. Go figure. I don't know what the problem was and wish I still had the laptop to try to find the gremlin.

Just to close it out I will mark this resolved......I wish it were. I hate loose ends.