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Resolved PC cannot see optical drives

Discussion in 'PC Hardware' started by GRAHAM WESTON, 2011/02/19.

  1. 2011/02/19
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    tonight i went to burn a cd, and found that the PC no longer see's either the CD / DVD read/write drive or the DVD/BLUE RAY read only drive. I have looked at the device manager, and it shows the drives there, but in properties on each drive says the drivers could not load, error 39. I have tried to upgrade drivers, and the system says they the best drivers are currently loaded. The drives will open and close, but thats all they will do. Any suggestions would be greatly appreciated.

    many thanks.
     
    GRAHAM WESTON,
    #1
  2. 2011/02/19
    Arie

    Arie Administrator Administrator Staff

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    See: Device Manager Error Codes

    Also: Explanation of error codes generated by Device Manager in Windows XP Professional
     
    Arie,
    #2


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  4. 2011/02/19
    PeteC

    PeteC SuperGeek Staff

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    Would help to know your OS .....

    We encourage all members to complete their System Specifications which help us to help you :)

    Regardless try one of these two suggestions .....

    Uninstall the Optical drives through Device Manager - reboot to allow Windows to reinstall & test

    Uninstal optical drives through Device Manager - do not reboot, instead go to Action > Scan for Hardware Changes and test. (XP only AFAIK)

    See also the answer here .....

    http://social.answers.microsoft.com...r/thread/1ef5b760-aa79-48e6-a340-642897174e51
     
    PeteC,
    #3
  5. 2011/02/19
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    PeteC,
    I have uninstalled the drives, rebooted, and still the same. I have also added system specs as you said. I have also tried running troubleshoot in device manager on each drive, it runs, but does not give any answer's. I have tried Mr Fixit, but keep getting an error that the program did not download correctly. I get the feeling that some thing does not want me to use the optical drives.
     
    GRAHAM WESTON,
    #4
  6. 2011/02/19
    PeteC

    PeteC SuperGeek Staff

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    Thinking back, do you remember instaling any new software since the drives were known to be working?

    BTW - Not wishing to be over pedantic, but your hard drive is 1 Tb - not 1 Gb :)
     
    PeteC,
    #5
  7. 2011/02/19
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Pete,
    You got me there, and i had only consumed 3 cans of coke. I think i need to cut down on the sugar intake. I have not installed any new software for a few weeks, but i do have 3 young children and a wife that use it when i'm at work. I often come home to find half the desktop icons missing, little finger problems abound in this house.I have thought about setting mouse traps on the keyboard b4 i leave for work, but i am sure that wouldn't stop them.
     
    GRAHAM WESTON,
    #6
  8. 2011/02/20
    PeteC

    PeteC SuperGeek Staff

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    Is this the Fix It that you tried? Did you also try the manual method 'Let me fix it myself' when the auto fix failed?

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    Another possible solution .....

    Physically disconnect both the drives and reboot.

    Shut down and reconnect the drives. Reboot

    BTW check the ribbon cable connection to the motherboard - I assume the drives are on the same data cable, unless they are SATA drives?
     
    PeteC,
    #7
  9. 2011/02/20
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Pete, yes that was the fix that i tried, and i tried it again , with the same result, there was a problem with the download. I tried the shutdowm, disconnect drives ( sata ) reboot, shutdown, reconnect and reboot, still no change. I then tried the manual method, delete the upper and lower filters, and yahoo, it's a goer. Both drives are now seen by the system , and are working fine. Many thanks for your help, greatly appreciated. I will mark this thread resolved. Again, many thanks for your help.
     
    GRAHAM WESTON,
    #8
  10. 2011/02/20
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Arie,
    Many thanks for the error code information, i'll keep it on file. cheers.
     
    GRAHAM WESTON,
    #9
  11. 2011/02/20
    PeteC

    PeteC SuperGeek Staff

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    Great news - you're welcome :)
     
    PeteC,
    #10

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