Resolved digital camera or card reader dont seem to be working though my usb port

I have a panasonic digital camera (new) and when i plug it into my USB port it`s supposed to appear in "my computer" as a mass storage device or a removable storage device. This doesn`t happen.
I`m running XP.
I have a phone with a usb lead and that seems to show up no problem.

When i plug in the camera it brings up the new hardware wizard which asks me to install the software CD, if I have one which i do but still have no luck.
In device manager the camera appears as an unknown device with a yellow question mark over the icon. When i click on properties i get the "code 28 - the drivers for this device are not installed" message.
To remedy this problem i bought a memory card and a reader thinking this would work but I have exactly the same problem with this device.
I`m thinking it`s a problem with windows drivers rather than both devices, and I can`t find any info on this type of problem on the microsoft site

 

Welcome to BBS.

I think this is a problem with the drivers for both devices, camera and card reader. Is that card reader external?

Uninstall the drivers and/or software for camera and card reader. Plug the camera into the USB port and switch it on. Follow the prompts to install the drivers, when asked if you have a disc answer yes and insert the disc when requested. You can follow this with installing the camera software. After a reboot test to see if has worked. You should be able to follow a similar process for the card reader.

If the problem continues please advise the make and model of the camera and card reader and complete your system details as follows:

 

it is a panasonic FS10 lumix and im using a gb memory card. i bought a card reader thinking this wouldd sort the problem out but just had it telling me to insert the software disk which a card reader does not come with

 

mark i am really not to clever when it comes to computers so if im talking rubbish just ignore me. the card reader didnt come with software i thought i would just by a card reader and it would show up as mass storage which it does not i tried unistalling all my universal serial bus controllers because someone said they would reinstall when i turned my computer was reset however they wasnt and i had to restore my computer just to get my mouse working again which was a nightmare

 

I am sure I can find a driver for your camera on-line but, meanwhile you have not supplied the details of the card reader or filled in your system details as requested. Please make sure you add what Service Pack you have with XP.

Have you tried what I suggested to install the drivers?

 

Our posts just crossed. It sounds like you may have some other driver problems.

First and foremost please complete your system specs as requested.

Secondly, do you have a Windows XP disc.

 

i wouldnt even no what to enter in to that form that the link takes ya to i dont even no what a mother board is sorry i really do only no the basics in computing. i dont have xp disk but could get hold of one

 

OK, in the link for entering system details there is a software program you can download that will show all the info you need to put in the system detail. Its called System Information for Windows (SIW) just click on it and download to desktop, install it and run it, it will list details of everything on your PC. If you still have a problem with this please tell me the make and model number of your PC. Also the make and model number of the card reader.

Do you know what Service Pack you have installed, SP1,2 or 3. To find out click on Start (bottom left corner of screen), right click on My Computer, under the general tab will be the details of your version of windows and the service pack number, Put that information in your next post.

To be of any use the Windows XP disc (you may be able to borrow) needs to be up to the same SP level, or higher, than what you have installed and it needs to be the same version of XP.

The disc is needed to run a "Repair" install to put back in place anything you have altered.

The other option is to run through the driver installation bit by bit, which I will guide you through.

You are about to go on a learning curve

 

hi there i am happy to say after three long days of this nightmare it seems to have worked and is now reconising my camera. ithink it worked after i uninstalled all the ports and then re installed them so thanks for all your help i am now very happy

 

Your welcome.

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