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Resolved Windows 7 Shutting down to prevent damage to computer

Discussion in 'Windows 7' started by deester, 2010/12/03.

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  1. 2010/12/03
    deester

    deester Inactive Alumni Thread Starter

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    Have a wireless laptop running on DSL and Windows 7
    For 2 concetive days, Windows has shut down to prevent damage to the computer.
    The first time, I ignored as a fluke because it restarted right away.
    Tonight when it happened,I went into safe mode and the message said it had recovered from an error. I copied the details which mean nothing to me and am including them
    I don't knpw whether I have anyrhing to be concerned about or not.
    Thanks for your help

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: 84BF7008
    BCP2: 8EA183EE
    BCP3: 00000000
    BCP4: 0000000D
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120310-39156-01.dmp
    C:\Users\Dee\AppData\Local\Temp\WER-100359-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
    deester,
    #1
  2. 2010/12/04
    Henipatra

    Henipatra Banned

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    I'm far from sure, but the only thing I can think of right now is heat. Make sure there is sufficient air circulation around your heat vents.

    You can test this easily enough. Put the computer in a warm (not too warm) place for a while and turn it on---see how long it takes to shut down for the same reason. Then put it in a cool (not too cool) place for a while and try the test again. If it takes longer the second time, it probably is a heat issue.

    I hope this helps.

    Jennifer
     
    Henipatra,
    #2


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  4. 2010/12/04
    deester

    deester Inactive Alumni Thread Starter

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    The temp was the first thing I checked and the core temps were 45 C. There was a whole page written but it shut down so fast that I couldn't read anyrhing but the first sentence,
    Thanks for replying.
     
    deester,
    #3
  5. 2010/12/04
    PeteC

    PeteC SuperGeek Staff

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    Run the minidump - C:\Windows\Minidump\120310-39156-01.dmp - through our Dump Data collection tool (revised Dec 1) and post the log here.

    It may yield some pointers to the cause of the problem.
     
    PeteC,
    #4
  6. 2010/12/04
    deester

    deester Inactive Alumni Thread Starter

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    Thanks Pete for replying. I cannot download correctly unless I have Net 4.
    I went to the address given to download it and it is no longer available.
    Do you have another address?

    Dee
     
    deester,
    #5
  7. 2010/12/04
    PeteC

    PeteC SuperGeek Staff

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    There is no need for .NET 4 if you only require the debugging tools ......
     
    PeteC,
    #6
  8. 2010/12/04
    deester

    deester Inactive Alumni Thread Starter

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    Config_Products_DetermineMSIFeatureState: MSI Feature: WpfPerf_Demos (ALL);

    Installed: Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState: MSI Feature: AllFeatures (ALL);

    Installed: Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState: MSI Feature: CeLog2ETW (ALL);

    Installed: Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState: MSI Feature: WpfPerfSuite_x86

    (ALL); Installed: Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState: MSI Feature: WpfPerfSuite (ALL);

    Installed: Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState: MSI Feature: ALL; Installed:

    Local; Request: Local;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineMSIFeatureState_End: MSI Feature: ALL
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineProductState: Product: Windows Performance Toolkit;

    Installed: Default;
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info] Windows Installer reported

    no registered source locations for the WinSDKPerformanceToolKitproduct.
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info]

    Config_Products_DetermineProductState_End: Product: Windows Performance Toolkit
    7:05:58 AM Saturday, December 04, 2010: [SDKSetup:Info] Config_Products_Install:

    Windows SDK Setup (installed)
     
    deester,
    #7
  9. 2010/12/04
    PeteC

    PeteC SuperGeek Staff

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    Dee

    You appear to have posted the setup log for the Debugging Tools :)

    Have you also downloaded the debugwiz.zip as noted - the link is at the bottom of the page
     
    PeteC,
    #8
  10. 2010/12/05
    deester

    deester Inactive Alumni Thread Starter

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    Pete,
    Sorry , it took so long to get back to you, I was away overnight.
    This thing has got me whipped. I cannot get it to work.
    None of the commands I get on the installation,match the instructions. I find it too confusing for my limited experience.
    I have spent hours on it. My download is successful, yet I can't find it. I already have winrar installed.
    I am frustrated.
    Dee
     
    deester,
    #9
  11. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    I have asked Arie to edit the instructions to make them a little clearer ....

    Am I right to assume you have successfully installed the debugging tools in the first step of the instructions?

    Then ....

    Download debug.wiz through this link and save it to a location on your hard drive that you specify - In 7 Downloads is a good location.

    Navigate to the .zip file and right click on it > Extract all.

    There is no need for Winrar for zip files - an extraction facility for zip files has been built into Windows since XP.

    Right click on debugwiz.exe and select Run as administrator.

    You should see the window in the screenshot - follow on with Arie's instructions from there ....
     

    Attached Files:

    PeteC,
    #10
  12. 2010/12/06
    deester

    deester Inactive Alumni Thread Starter

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    Pete.
    I am helpless.
    I download the both tools, I can find the zip tool but never the debugging tool. It does not show up in the zip tool either.
    I even tried installing the debugging through the zip tool with no luck.
    When I download the debugging tool,I follow all prompts until I get to finish. All I get in the prompts is to save, not to run program.
    I download and unzip on a regular basis, what is my problem?
    Thanks for your patience and help.
    Dee
     
    deester,
    #11
  13. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    Log onto http://go.microsoft.com/fwlink/?LinkID=191420 and click on the Download button.

    Save the download to your hard drive - I made a folder Debugging Tools

    Double click on winsdk_web.exe to install

    When the warning window appears - screenshot - click OK to continue

    When the Setup Wizard window appears - screenshot - click on Next

    Agree to the licence terms - Next

    In the Install Location Window leave the defaults as they are - screenshot - Next

    In the Installation Options window uncheck everything checked by default and check Debugging Tools - screenshot - Next and Next again

    The installation will begin - you must be connected to the Internet - screenshot - the installation will take a few minutes.

    When the Installation Complete window is shown uncheck View the Windows SDK Release Notes and click on Finish.

    I have reached the max no. of attachments per post so the lastscreenshot is in my next post.
     

    Attached Files:

    PeteC,
    #12
  14. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    Locate where you unzipped the debug wizard zip file to and right click on debugwiz.exe > run as Administrator. In the window which opens - screenshot - Select the Advanced check-box and click the Browse button next to "Location of the debugging tools…"
    Locate and select cdb.exe (by default in C:\Program Files\Debugging Tools for Windows (x86)\ )
    If you are running a 64-bit OS, you can find cdb.exe in C:\Program Files\Debugging Tools for Windows (x64)\ )

    Ignore these last 2 posts for the moment - there appears to be an issue with the SDK.
     

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    PeteC,
    #13
  15. 2010/12/06
    deester

    deester Inactive Alumni Thread Starter

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    There is something wrong here.
    I never get the I agree prompt.
    I get a maintainance screen which gives gives me the options, add to, change, remove features, repair or uninstall.
    I think this is where I'm having my problem.
     
    deester,
    #14
  16. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    After a couple of hours banging my head against the wall it has now ceased to hurt - I have resolved the problem :)

    Installing the SDK does not install the Debugging Tools - only the installers are downloaded and the appropriate set of Debugging Tools must then be installed.
    That is because you already have the SDK installed. Hit the Repair option - it does no harm - been there, done that.

    Then navigate to ....

    C:\Program Files\Microsoft SDKs\Windows\v7.1\Redist\Debugging Tools for Windows\

    Double click on dbg_amd64.msi to install the 64 bit version of the Debugging Tools or dbg_x86.msi to install the 32 bit version depending on your OS.

    Once these are installed they will be in .....

    C:\Program Files\Debugging Tools for Windows (x64)\ for 64 bit Windows 7

    C:\Program Files\Debugging Tools for Windows (x86)\ for 32 bit Windows 7


    as indicated in the instructions.

    The rest of the process should be plain sailing - I know it works as I have just debugged a .dmp file that I keep for testing.
     
    PeteC,
    #15
  17. 2010/12/06
    deester

    deester Inactive Alumni Thread Starter

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    I cannot do this.
    I printed all your instructions and followed them
    I went to the debugger tool website and read those instructions.
    I have the debugger tool on my computer but cannot understand how to uae it.
    I know it's me but I don't know what else to do.
    You have given me excellent instructions but I'm just not getting it.

    Dee
     
    deester,
    #16
  18. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    It's been one of those days - I seem to have spent all day with the Debugging Tools issue and have finally sorted it.
    Are you talking about the debug wizard - debugwiz.exe or the Windows Debugging Tools?

    If you are running 7 x64 is this folder present ....

    C:\Program Files\Debugging Tools for Windows (x64)

    If you are running 7 x86 (32 bit) is this folder present .....

    C:\Program Files\Debugging Tools for Windows (x86)

    Please confirm which of the two or neither. Then I will know whether or not the Debugging Tools are installed and can lead you through the Debug Wizard.
     
    PeteC,
    #17
  19. 2010/12/06
    deester

    deester Inactive Alumni Thread Starter

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    I have Debugging Tools For Windows (86)
    This contains WinDbg which is a grey screen with a lot of function keys.
    I also have a seperate site for win dbg
     
    deester,
    #18
  20. 2010/12/06
    PeteC

    PeteC SuperGeek Staff

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    OK - we should be good to go :)

    Right click on Debugwiz.exe and select Run as Administrator.
    In the DebugWiz window click on Browse and navigate to your dump file, click on it to select and then on open - screenshot

    Then check the Advanced button, click on Browse and browse to ....

    C:\Program Files\Debugging Tools for Windows (x86)\cdb.exe

    Click on cdb.exe to select it and then on Open - screenshot

    Then click on Generate Log and follow the on screen instructions.

    The log will be saved here - C:\debuglog.txt

    Open the log in Notepad and copy/paste the contents into your next post here.
     

    Attached Files:

    PeteC,
    #19
  21. 2010/12/06
    deester

    deester Inactive Alumni Thread Starter

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    Pete, I can find nothing in my browsers when I pull up
    Debugwiz.exe.
    I can find it in my programs but have been unable to transfer.
     
    deester,
    #20
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