Resolved Unable to boot into Windows 7

I have a Dell Studio Laptop w Windows 7 (64)
It is on a wireless network w DSL.
I have an on going problem, booting into Windows at times.
The computer is still under warranty and I have been working with different techs from Dell, all have different solutions.
In the past, have always been able to get it going, not this time.
These are the things that have been done over time.
1. Reinstalled OS
2 Power drained the computer
3 Ran complete diagnostics, all passed
4 Deleted non essentials from startup menu
5 Restored system
6 ongoing monitoring of temperature
Dell is sending me a new hard drive, hoping this will resolve the problem.
Does anyone have any suggestions other than what has been tried.
I would like to be able to back up my hard drive.
One thing I left, we did boot it with Windows 7 disk.
Any help would be appreciated.
Dee

PS Cannot get in Safe Mode either

 

Hello,

First i would recommend to run a complete hardware diagnostic. Follow this link http://www.ultimatebootcd.com/ . For MemTest86+ make sure you run it 6 to 7 passes to test the RAM. For Hard drive show the Tool from manufactures website. For more help on that check http://captaindebugger.wordpress.com/hardware-diagnostic/

Hope this helps,
Captain

 

Thanks for replying Captain.
I am probably showing my ignorance, but my computer isn't useable, does this have ti be done on my computer?
This may be beyond my expertise.
I have never burned a CD.

Dee

 

Yes ! This has to done on your Computer. Doesn't need an OS those are boot disk. Try looking this video http://www.youtube.com/watch?v=mAOQ49TIQ-c

 

Sorry I didn't make myself clear.
I know that I had to do it on a computer, but just wanted to make sure any computer would do to make the disk.
Thanks, I'll give it a try.

 

When this happens, which is often, it goes through the normal start up mode until it gets to starting Windows.
The Windows logo is there, with starting Windows under below. Windows never starts.
After you power off and restart,then you get the error message about Windows was not shut down properly.
You are then given the 3 safe mode options or start normally.
Safe Mode doesn't work either.
How do I check my current hard drive?
The computer is only 7 months, I don't know how long hard drives should last
Thanks for your help.

 

This is off the subject but I am having a terrible time logging in, who do I contact?
Two positve things.
1 I burned a startup disk and got into my computer.
2 As I looked at the event log, I noticed critical errors when I reboot. Details called it Kernel power error, I hope I got that right.
I am going to call Dell later today and have them remotely access my computer and have them check my hard drive.
It has a replacement warranty on the computer, and I may have to go that route since I have had so many problems.
Will let you know what I find out.
Thanks very much for your help.

 

Dell insist I must replace hard drive, would not access my computer and check it for me.
I spoke with a tech at Western Digital, the maker of my hard drive, could get no hejp there. You have to buy direct from Western to get support.
Seems I am right back where I started with the hard drive.
All was not a total loss, with all my reading, I learmed why we use the word Boot.

 

I called WD because, I couldn't find anything to to test my hard drive.
I always do my own work and don't mind doing so, that is how
I learn.
I found the site where I burned the disk on my own,
I never found the diagnostic software at WD or I would have used it.
Don't ever accuse me of not doing my work.
.

 

I did go to systems but there is nothing listed, I also went to device manager.
Is there any other place I could have looked, this is for a learning experience only.
Dell told me it was a WD SASA, that is how I found out the model name.
It would not have mattered about the hard drive check, the hard drive is already here.
I called Dell because they can check these things out very easily but they refused, Dell is convinced that it is the hard drive.
I contact you all, when I don 't feel comfortable with what Dell tells me.
I have more confidence in you all, you're my second opinion.
Thanks for all your help

 

Thanks I'll try those.
I have been to Dell, but apparently I don't know what I''m looking for.