Resolved No HI-SPEED USB host controllers on this computer

Recently, when I insert a USB flash drive into my laptop's USB port, I get the message:

This USB device can perform faster if you connect it to a HI-SPEED USB 2.0 port.

I also have an external USB DVD drive. It now performs so slow that it cannot even play a video at normal speed, only in fits and starts.

I did not have this problem before. I checked my device manager. It displays the following:

There are no HI-SPEED USB host controllers installed on this computer.
Intel 82801 FB/FBM USB Host Controller - 2658
Intel 82801 FB/FBM USB Host Controller - 2659
USB Root Hub (2 ports)
USB Mass Storage Device
Unused port
Intel 82801 FB/FBM USB Host Controller - 265A
Intel 82801 FB/FBM USB Host Controller - 265B

I tried restoring my system to the earliest restore point available. It did not solve the problem.

My laptop runs Windows XP, SP3 plus all subsequent updates.

Any help is greatly appreciated.

 

Hi jharry, How old is your laptop? What make and model is it? Have you tried uninstalling the USB controllers and Reboot and let Windows reinstall them? Neil.

 

I just entered my system information in my user CP. Please check. Thank you.
PS: My laptop is 4 years old.

This is for Neil:
I uninstalled all USB controllers and rebooted to let Windows re-install them. It did not solve the problem.

 

Try updating/reloading your chipset drivers from the manufacturer
Elite Group Model 558

Go to download then IDE drivers

 

Dear ephemarial:

I could not access the URL you suggested, the site took forever to respond. I tried www.ecsusa.com, it did not have any information related to model 558.

 

Worked earlier "“ sure is slow now "“ try this one.

http://eu.ecs.com.tw/ECSWebSite/Dow...lName=Driver&DetailDesc=558&MenuID=98&LanID=9

 

I was able to download the chipset drivers from the eu.ecs.com.tw website. After installing the new chipset drivers and rebooting, the problem still exists.
I used the software "Driver Fetch" to check for new drivers for my devices. Strangely, it reported that besides the 4 USB host controllers listed in my 1st thread above, I also have another one:
Intel 82801 FB/FBM USB2 Enhanced Host Controller - 265C
but this USB2 host controller does not show up when I run devmgmt.msc.
I'm also curious, my laptop has only 2 USB ports, why does devmgmt.msc show that I have 4 USB host controllers?

 

Since the driver scanning revealed that there was a USB2 Enhanced host controller, I decided to delve into the Registry. Here is what I found.

1. HKLM\software\microsoft\windows\currentversion\Reinstall\0007
Device Desc Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
ReinstallString C:\Windows\system32\Reinstallbackups\0007\DriverFiles\usbport.inf

2. HKLM\system\controlset001\control\class\{36FC9E6...}\0000
Device Desc Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

HKLM\system\controlset001\ENUM\PCI\VEN-8086&DEV_265C&SUBSYS_0F551019&REV_04\3&11583659&0&EF
Device Desc Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

HKLM\system\controlset001\Services\usbhub
Displayname USB2 Enabled hub
ImagePath system32\Drivers\usbhub.sys

The same entries were found in HKLM\system\controlset002 and HKLM\system\currentcontrolset

3. HKLM\system\controlset001\Services\usbuhci\Enum
0 PCI\VEN-8086&DEV_2658&SUBSYS_0F551019&REV_04\3&...
1 PCI\VEN-8086&DEV_2659&SUBSYS_0F551019&REV_04\3&...
2 PCI\VEN-8086&DEV_265A&SUBSYS_0F551019&REV_04\3&...
3 PCI\VEN-8086&DEV_265B&SUBSYS_0F551019&REV_04\3&...
count 4
next Instance 4
(there was no entry for 265C)

The same entries were found in HKLM\system\currentcontrolset but NOT in HKLM\system\controlset002

4. HKLM\system\controlset001\Enum\USB\ROOT_HUB\4&1067668e&2
Device Desc USB Root Hub
Hardware ID USB\ROOT_HUB&VID_8086&PID265B&REV0004 USB\ROOT_HUB&VID_8086&PID265B USB\ROOT_HUB

HKLM\system\controlset001\Enum\USB\ROOT_HUB\4&19ad0236&2
Device Desc USB Root Hub
Hardware ID USB\ROOT_HUB&VID_8086&PID2658&REV0004 USB\ROOT_HUB&VID_8086&PID2658 USB\ROOT_HUB

HKLM\system\controlset001\Enum\USB\ROOT_HUB\4&375d1044&2
Device Desc USB Root Hub
Hardware ID USB\ROOT_HUB&VID_8086&PID2659&REV0004 USB\ROOT_HUB&VID_8086&PID2659 USB\ROOT_HUB

HKLM\system\controlset001\Enum\USB\ROOT_HUB\4&4b79115&2
Device Desc USB Root Hub
Hardware ID USB\ROOT_HUB&VID_8086&PID265A&REV0004 USB\ROOT_HUB&VID_8086&PID265A USB\ROOT_HUB

HKLM\system\controlset001\Enum\USB\ROOT_HUB20\4&2994b719&0
Device Desc USB Root Hub
Hardware ID USB\ROOT_HUB20&VID_8086&PID265C&REV0004 USB\ROOT_HUB20&VID_8086&PID265C USB\ROOT_HUB20

The same entries were found in HKLM\system\controlset002 and HKLM\system\currentcontrolset

I don't know what Windows does behind the scenes when I uninstall the USB controllers. When I reboot, windows automatically detects the USB hardware and installs the controllers, before I insert anything into the USB ports.
Any suggestions on whether I can solve the problem by playing with regedit?

 

I am hardly an expert but I do know that some manufacturers use USB ports to attach some internal devices to the motherboard, like maybe a card reader. This is the case for my MSi U123 netbook.

I use a program called SIW- Systems Information for Windows. It shows I have a Realtek USB 2.0 card reader attached that way. If you are interested in SIW there is a freebie version as well as there is a Pro version. Here is the link:Click Here

 

Hi Doug:

Thanks for the link to SIW. The information it provided was overwhelming. I still couldn't figure out what the 4 USB controllers were attached to. Also, it did not report that I have a USB2 Enhance host controller. My concern is still with the issue of USB2 host controllers. How can I coax windows into recognizing and using the USB2 host controller?

 

I don't know the answer to your question.

Did you look at the USB data in SIW in the Ports section of Hardware? You might find something there.

 

Hi Doug:

The ports section of the SIW log showed only 1 line:
COM3
There was no description except those 4 characters.

 

Do you have any control in your BIOS to set USB? Neil.

 

My BIOS has an item "Legacy USB Support" with 2 options: Enabled/Disabled. The normal option is "Enabled ". I tested both options. It did not solve the problem. With "Legacy USB Support" Disabled, I still did the message "This USB device can perform faster if you connect it to a HI-SPEED USB 2.0 port" when I insert a USB 2.0 flash drive into the USB port..

When "Legacy USB Support" is Enabled, there is another item called "USB Beep Message ", with 2 options: Enabled/Disabled. I don't suppose either option matters, but I tested both (with "USB Legacy Support" Enabled). It made no difference.

 

Hi jharry, I think your best bet will be to Re-install XP or try a Repair as it looks like your USB2.0 is corrupt or lost. See this link:http://support.microsoft.com/kb/917964 all the Drivers for USB are on the XP OS and a Repair would be the first choice. Neil.

 

I don't have a XP OS disk. The OEM has a set of recovery disks. It restored the laptop to the original factory state. But the laptop shows only the same 4 USB controllers as before. The registry still shows the USB2 controller information that I listed in post #9, i.e. the ReinstallString is in C:\Windows\system32\ReinstallBackups\0007\DriverFiles\usbport.inf. Windows explorer shows that the file exists. What do I do next? Is the USB2 controller a piece of hardware that is broken, or can I change the Instances and Next Instance entry in the registry to fool Windows into reinstalling the USB2 controller?

 

When you look in Device Manager > Universal Serial Bus Controllers + click and drop down > does it show 'Standard Enhanced PCI to USB Host Controller'?
The "ENHANCED" word is whether you have USB2.0 or not. (you probably know this)
Your Restore CD's with the OS has SP3 included?
Did you go to Windows Update after Restore to get all the Latest SP3 updates?

A bit of research uncovered this:

The USB 1.1 drivers are built into Windows and are installed no matter what. All ports should work fine in that mode in any case. The USB 2.0 drivers are also built in, if Windows XP has at least SP1 updates installed, but the main chipset drivers and/or *.inf (information) files for them must also be installed in order for it to be activated.
If the USB 2.0 capability was working before you installed the SP3 updates and you already had SP2 updates installed it should still work fine. However, if you installed SP3 updates on a Windows installation installed from scratch, you also have to install the drivers for the mboard if you have not already done so, particularly the main chipset drivers.

Cheers Neil.

 

After restoring from the OEM disk, which included SP2, I updated the OS with SP3. (But not all the post SP3 updates). The Device Manager > Universal Serial Bus Controllers shows 4 USB Universal host controllers, no Enhanced PCI to USB host controller.

After getting and installing the chipset drivers from the OEM, the problem still exists. There is no "Standard Enhanced PCI to USB Host Controller" in Device Manager > Universal Serial Bus Controllers.