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Can't install Windows Live Messenger in XP

Discussion in 'Windows XP' started by LyndaK, 2010/03/17.

  1. 2010/03/17
    LyndaK

    LyndaK Inactive Thread Starter

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    I have tried numerous times to install Windows Live Messenger on my XP computer. It gets all the way to 100% and then starts rolling back everything. I've tried uninstalling all the Windows Live stuff I can find, and I've checked the firewall and disk space and administrative permission, but nothing seems to work.

    I do have Windows Messenger on the system, but it only shows up sporadically.

    Can someone please help? Thank you.
     
    LyndaK,
    #1
  2. 2010/03/17
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Welcome to WindowsBBS;)

    Do you have SP2 installed?
     
    Steve R Jones,
    #2


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  4. 2010/03/17
    LyndaK

    LyndaK Inactive Thread Starter

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    It's XP Pro, v 5.1, Service Pack 3 - do I need to back it down???
     
    LyndaK,
    #3
  5. 2010/03/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi LyndaK, Welcome to Windowsbbs! :)

    Take a look here, Can't Install Windows Live Messenger.

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     
    Evan Omo,
    #4
  6. 2010/03/31
    LyndaK

    LyndaK Inactive Thread Starter

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    OK, I've entered my system details. I also tried Evan Ono's suggestion and followed instructions on Can't Install Windows Live Messenger and it STILL rolls back when it gets to 100%. Any more thoughts, please?
    Thank you.
     
    LyndaK,
    #5
  7. 2010/03/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Have you tried shutting down all backround programs that are running in the system tray and then seeing if Windows Live Messenger will install?

    Since Windows XP already includes a very old version of Windows Messenger I would remove that version first and then try installing Windows Live Messenger and see if it installs.

    To remove the default version of Windows Messenger from Windows XP follow these steps:

    1. Click on Start< Control Panel
    2. Click on Add or Remove Programs
    3. Select Add/Remove Windows Components
    4. Uncheck the Windows Messenger checkbox
    5. Click Next
    6. When the wizard finishes, click Finish
    7. Restart your computer
    8. Open My Computer and navigate to C:/Program Files. Find the Windows Messenger folder and delete it.

    Now see if Windows Live Messenger will install.
     
    Evan Omo,
    #6
  8. 2010/03/31
    fdamp

    fdamp Well-Known Member

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    Boy, I wish I had your problem. I've been trying to get rid of the stupid thing but my ISP's browser requires it to be running.

    The various "Messenger" programs all seem to fighting each other and I can't figure out which is which.

    Now I've dropped MSN in favor of Comcast, maybe I can get the stupid thing deleted. Early days yet!
     
    fdamp,
    #7
  9. 2010/04/01
    LyndaK

    LyndaK Inactive Thread Starter

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    Still no luck! The article "Can't Install Windows Live Messenger" said something about taking ownership of a file, C:\ProgramData\Microsoft\IdentityCRL. I don't have that particular directory; however, I did find C:\Documents and Settings\Lynda K\Application Data\Microsoft\IdentityCRL. Is this the same thing? How do I "take ownership." Again, the above article recommended Ultimate Windows Tweaker, but that appears to be for Vista. What do I do next?
    Thanks
    Lynda K
     
    LyndaK,
    #8
  10. 2010/04/01
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Read this, http://support.microsoft.com/kb/308421

    Then take ownership of the C:\Documents and Settings\Lynda K\Application Data\Microsoft\IdentityCRL folder. Now see if Windows Live Messenger will install.
     
    Evan Omo,
    #9
  11. 2010/04/12
    LyndaK

    LyndaK Inactive Thread Starter

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    This is making me crazy! Should I try deleting all the Windows XP updates and start from scratch?
     
    LyndaK,
    #10

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