Resolved Unable to install new programs

X P Home Sp3 I E 8
When attempting to install a program In this case (H & R block 2008)I get this Windows Installer error The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Windows Installer clean up disk and click OK Use source Please insert the disk labled "[ProductName]" I am lost. Please help Thank you in advance Gene

 

Let's try Dial-a-fix first it can often resolve issues like this...

Download Dial-a-fix and extract the zip archive to your desktop. Start Dial-a-fix and tick the Fix Windows Installer box Click go and wait a few minutes for it to do it's stuff.

Close Dial-a-fix and restart computer, let us know how things go.

NOTE

Dial-a-fix is not yet compatible with IE8 (see here), if you have IE8 installed OK your way past the initial error.

 

I e 8

I do have I E 8 so I guess I'm in trouble.

 

Nope, Dial-a-fix will report an error just click OK and ignore it, proceed with the rest of the instructions.

 

Dial a fix

I used option 2 for the installer then tried to install msicuu2.exe with the same results.

 

OK,

Try dial a fix again this time with all the fixes on the main page

Let's try Dial-a-fix first it can often resolve issues like this...

Download Dial-a-fix and extract the zip archive to your desktop. Start Dial-a-fix and click on the Check All button (Green Ticks) next to the go button at the bottom of the window. Click go and wait a few minutes for it to do it's stuff.

Close Dial-a-fix and restart, let us know how things go.

NOTE

Dial-a-fix is not yet compatible with IE8, if you have IE8 installed OK your way past the initial error and any errors that occur during the Explorer/IE/OE/shell/WMP registrations.

(see here)

If that doesn't work the try the latest version of windows installer you want to download WindowsXP-KB942288-v3-x86.exe

Let us know how things go.

 

install

This time I tried to install h&r Block this is the result
This package could not be opened Verify thst the patch pakage exists and that you can access it or contact the application vendor that this is a valid windows installer patch package

 

Hi gener1,

Can you supply more information with your replies we are not psychic

Did you try Dial-a-fix again?

Did you try Windows Installer 4.5?

Where are you trying to install H&R block from?

 

I followed the above directions in order

downloaded the program Dial a fix. Had to use the first option. I checkmarked windows installer-------- then I tried the the windows installer service on the right side of the program------- then used the program using the green checkmark next to the go and 'let it do its thing' ---------- then I tryed h& R block. I followed your directions in the order you gave me except I added the delete the windows installer service and installed the windows installer 4.5. Any more questions Ill be glad to answer them. I think I covered everything. Gene

 

Thanks Gene.

And again, you are trying to install H&R block from?

Is it a CD, File on your HD, File on your network, installing straight from the internet?

While we're troubleshooting this, if this is your main system it would be helpful if you add your system details to your profile. Please click on the link and follow those instructions it could save some time when resolving this or further issues.

A common error is to forget to show your system details in your profile

If you do add your system specifications be sure to do the above

 

H & R Hlock taxcut 2008

I am using the disk that I used last year. when I installed H & R block 2009 the 2008 must have been deleted. I have a small problem with 2008 and if needed I can send in an amended return. But this is not the only problem install. My System is a desktop with a MICRO-STAR INTTERNATIONAL CO KM-400-8235 1.8 gig amd athelon xp 128 kil primary mem.cache and 256 secondary 2048 meg installed mem. 121 gig hard drive with 67 gig free space2 dvd drives 1 writableprimary hard drive is 80 gig with 40 free secondary drive is 41 gig with 27 free --------anything else just ask.

 

OK try the clean up utility again as described in this Knowledgebase Article.

Let us know precisely what happens and can you please start using proper paragraphs and spacing, your posts are becoming difficult to read.

 

Unable to install software

Windows Installer
The feature you are trying to use us on a CD-ROM or other removable diskthat is not available
Insert the Windows Installer Clean Up Disk and click OK
Use Source:
Please insert the disk labled "[ProductName]" Browse
This is what I got when I tryed to install what you told me I think the name was msicuu2.exe

The above is answer to your last request.


this message is the result of cancelling out the above
Windows Installer
The instalation source for this product is not available Verify that the sourse exists and you can access it

 

Ok,

Do you have a Windows XP SP3 install CD? Note: Install CD not a recovery CD.

 

I could nou read your entire message because of a popup. I think what you asked 'Do you have a XP sp3 install disk It is one I made as a backup and I think it is called an immage.I do remember burning a disk with microsift and image and sp3. I think i have a copy in addition to the disk on my hard drive I will check the contents and get back to you.

 

the files are
dotnetfx images support valueadd autorun.dll

autorun.exe autorun.inf faq.htm readmesp spwizeng

windowsx winxp_lo xpsp3.cmd

I think it was called slipstreamed

 

Looks good,

Try and boot from it, if you are able to boot then try a repair install.

Backup any important data first.

To do a repair install...

1. Set your BIOS to BOOT from CD-ROM.
2. Insert The Windows XP CD into your CD Drive and reboot/power on.
3. The screen will prompt a message saying "Press any key to boot from DVD/CD ". or similar.
4. Press ENTER to continue.
5. After the BLUE (loading) screen you'll have 3 OPTIONS, press Enter = Continue, R = Repair or F3 = Quit. Press ENTER.
6. Now Press F8 to accept the agreement.
7. You should now be presented with any previous version of Windows available on the PC.
8. press R to repair.

If the above doesn't work please let us know.

 

Repair

I changes bios to all 3 to boot from CD-ROM
Restarted in the normal wayand it disregarding the cd boot.
I was brave and started the autorun from explorer.
When it got to inventory without any sign of repair I chickened out and cancelled.
What Now?