Resolved Mozilla Firefox will not run says the firefox process already running

Firefox 3.5.5 will not run for me. I keep getting the error that the Firefox process is already running. When I Look at running processes it is not there.

I went to the Mozilla Forum and tried every suggestion they make and nothing works.

http://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding?bl=n&s=firefox%20already%20running

One suggestion is to change properties to remove read only flag. Even tho I do that, when I recheck the properties it still says read only.

I also tried the run firefox -refresh option but that cant find Firefox even when I type in the correct path which is in my "all users app data" and not in program files.
when I search on Firefox.exe it is not in program files. I was unable to install it there.

I have checked my PC for Viruses - using latest version of Norton 2010 antivirus.

I had previously posted a question on the Mozilla forum about add-ons
https://support.mozilla.com/en-US/forum/1/523333#threadId523755

and did try the safe mode and other suggestions re add-ons that the site recommends. My troubles began after this. Problem could be one of the addons but I have no idea how to go about this.
At this point I have no idea what to do.

I am including a copy of HijackThis taken immediately after reboot.

My system almost acts like something is protecting me from doing things but I cannot figure out what. I am considered an administrator.

Firefox had been uninstalled by me. I did try uninstalling and reinstalling it but that not work either.

I use Firefox all the time for everything and truly miss it.

Thanks

Following is the Hijack-this log.

Logfile of HijackThis v1.99.1
Scan saved at 5:44:30 PM, on 12/13/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\USB Safely Remove\USBSRService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\ccSvcHst.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\MyName\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mc560.mail.yahoo.com/mc/welcome?.rand=c6lsn9ppnc1f2
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
N3 - Netscape 7: user_pref( "browser.startup.homepage ", "http://us.mc621.mail.yahoo.com/mc/showFolder;_ylc=X3oDMTBubGE5bDd1BF9TAzM5ODMwMTAyNgRhYwNkZWxNc2dz?mid=1_854_APVKk0UAAMsBSomXIA05JQ9F27A&fid=Inbox&sort=date&order=down&startMid=0&filterBy=&.rand=595340337 "); (C:\Documents and Settings\Georgia Bodle\Application Data\Mozilla\Profiles\default\4wgwxe9l.slt\prefs.js)
N3 - Netscape 7: user_pref( "browser.search.defaultengine ", " "); (C:\Documents and Settings\MyName\Application Data\Mozilla\Profiles\default\4wgwxe9l.slt\prefs.js)
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\IPSBHO.DLL
O2 - BHO: LastPass Browser Helper Object - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Documents and Settings\MYName\Application Data\LastPass\LPBar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: QT TabBar - {d2bf470e-ed1c-487f-a333-2bd8835eb6ce} - mscoree.dll (file missing)
O3 - Toolbar: QT Tab Standard Buttons - {d2bf470e-ed1c-487f-a666-2bd8835eb6ce} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe "
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O8 - Extra context menu item: &Copy Location - C:\WINDOWS\WEB\graburl.htm
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Copy to &Lightning Note - C:\Program Files\WordPerfect Office X4\WordPerfect Office X4\WordPerfect Lightning\Programs\WPLightningCopyToNote.hta
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O8 - Extra context menu item: Open with WordPerfect - c:\Program Files\WordPerfect Office X4\WordPerfect Office X4\Programs\WPLauncher.hta
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - C:\WINDOWS\system32\webzone.dll
O9 - Extra 'Tools' menuitem: Add to R&estricted Zone - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - C:\WINDOWS\system32\webzone.dll
O9 - Extra button: (no name) - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - C:\WINDOWS\system32\webzone.dll
O9 - Extra 'Tools' menuitem: Add to Tr&usted Zone - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - C:\WINDOWS\system32\webzone.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Cookies - {2003a090-8521-11d6-b186-2eed50000000} - C:\Program Files\Iecv\iecv.exe (HKCU)
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O15 - Trusted Zone: http://www.apple.com
O15 - Trusted Zone: www.comcast.net
O15 - Trusted Zone: http://dynamic.abc.go.com
O15 - Trusted Zone: *.intuit.com
O15 - Trusted Zone: http://www.redbookmag.com
O15 - Trusted Zone: http://*.turbotax.com
O15 - Trusted Zone: http://*.verizon.com
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1222974142394
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5768/mcfscan.cab
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Norton AntiVirus (NAV) - Unknown owner - C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\ccSvcHst.exe" /s "NAV" /m "C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\diMaster.dll" /prefetch:1 (file missing)
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: USB Safely Remove Assistant (USBSafelyRemoveService) - Unknown owner - C:\Program Files\USB Safely Remove\USBSRService.exe

 

Please do not post Hijack this logs on this part of the board, if you feel malware is responsible then read this and post in the Malware and Virus Removal board.

Having said that, is there any reason you haven't upgraded to SP3 yet? Keeping your OS up to date can solve various problems.

 

Re SP3 every time I do Major updates I run into more problems then not. I check for individual updates and do ones I need. For example I have Windows Media center edition and cannot add some of the updates for that as then media center no longer works, as I have discovered in the past.

Sorry did not know not supposed to post Hijack logs if problem not Malware or virus related. Whatever the problem I am fairly certain it was not malware or a Virus. I believe it is the opposite case of super protections. See my solution (I think) following.
This problem now appears to be solved and I am not sure whether the following solved it or something else. I removed something called Defense Wall HIPS and the problem has disappeared.

I consider this case now resolved. Thanks for your comments. I will be careful in the future re posing Logs.

 

No problem,

I'm glad you got it sorted but uninstalling a security program to do so does seem over the top.

I have to admit I'd never heard of Defense Wall HIPS but SoftSphere have a support forum here which may assist you running FF 3.5.5 and HIPS together.

 

Found it this way from GizmosTech Support Alert

http://www.techsupportalert.com/defensewall-hips-for-free.htm#comment-38596