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laptop crashed, hardrive?

Discussion in 'Windows XP' started by xort, 2009/11/18.

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  1. 2009/11/18
    xort

    xort Inactive Thread Starter

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    I have a dell inspiron with XP. It's been acting wonky for a while now. I reinstalled the entire operating system. It worked better for a while. But now it will not boot up.

    It attempts to start then I get the blue screen with instructions to run chkdsk /f. But all the boot options end up back at that same blue screen.
    I get:
    stop: 0x00000024 (0x00190203, 0x867CA320, 0xc0000102, 0x00000000)

    Is it the hard drive? I hate to replace that and find it's the motherboard or something else.

    Thanks
     
    xort,
    #1
  2. 2009/11/18
    PeteC

    PeteC SuperGeek Staff

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    Sounds a lot like the hard drive - check it out with the manufacturer's disk diagnostic software - DOS version, runs from a boot CD .....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    If the drive is a Toshiba you are out of luck - Toshiba provide no disk diagnostics :(

    OTH do not Dell have onboard diagnostics - press Fxx at boot?
     
    PeteC,
    #2


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  4. 2009/11/18
    xort

    xort Inactive Thread Starter

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    F10 gets me to a screen where I can boot in safe mode or 'last known good configuration' plus some other options. Every one of those goes back to the same blue screen with no further options except to power off.
     
    xort,
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  5. 2009/11/18
    Arie

    Arie Administrator Administrator Staff

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    Please enter your System Details. It helps us in answering your questions!

    Still Pete's post has all the information you need to work on.
     
    Arie,
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  6. 2009/11/18
    xort

    xort Inactive Thread Starter

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    it's a hitachi drive

    hitachi wants to run the diag on this computer. i need the diag on the broken computer.

    I have discs from Dell but I can't get anything to run. whatever I do, I get back to the same blue screen
     
    xort,
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  7. 2009/11/18
    Arie

    Arie Administrator Administrator Staff

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    Hitachi doesn't want to run on your current computer (unless you tell it to). As Pete indicated:
    You want to download the Drive Fitness Test CD image.
     
    Arie,
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  8. 2009/11/18
    xort

    xort Inactive Thread Starter

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    I guess I'm out of luck.
    I cannot figure out how to make the computer do anything other than show the above mentioned blue screen. What I've had described here does not work or I don't understand the explainations.
     
    xort,
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  9. 2009/11/18
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  10. 2009/11/19
    xort

    xort Inactive Thread Starter

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    OK, what the heck is wrong??

    I open the listed file and it only wants to open on my C drive. I have burning software but the only place I can get the file to go is on my current computer. I don't get it.
     
    xort,
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  11. 2009/11/19
    PeteC

    PeteC SuperGeek Staff

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    Download the file (dft32_v416-600.iso) and save it to your hard drive - this is an image file. Do not attempt to open it.

    Then open your burning software (which is?) and select the option to 'burn image'. This will produce a bootable CD from which you can boot the laptop to check the drive.

    If your burning software does not have the burn image option try ImgBurn
     
    PeteC,
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  12. 2009/11/19
    xort

    xort Inactive Thread Starter

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    This is getting screwy...

    Can I write to a DVD-RW disc or does it have to be a CD? I tried a DVD writable disc and it does not get recongized. Hope this does not mean my DVD burner is toast!


    Addendum
    I'm using Sonic, it has a 'burn image' function.
    My CD/DVD drive seems to be functioning OK but Sonic cannot find it to burn.
     
    Last edited: 2009/11/19
    xort,
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  13. 2009/11/19
    PeteC

    PeteC SuperGeek Staff

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    Cannot be certain, but there should be no reason why you should not use a RW.
    I'm not familiar with Sonis as I use Nero - is there a menu somewhere to select the burner?
     
    PeteC,
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  14. 2009/11/19
    xort

    xort Inactive Thread Starter

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    OK, IMGBRN seems to have worked. Not sure why the Sonic image burn would not even recognize the CD burner.

    So now I put the CD into the Dell and nothing. I've restarted a few times with slight changes. I can hear the CD drive spinning but I still end up in the same bluescreen.

    Now what??!!
     
    xort,
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  15. 2009/11/19
    PeteC

    PeteC SuperGeek Staff

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    Check that the boot order in bios is set to CD-ROM as the first device, then hard drive.
     
    PeteC,
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  16. 2009/11/19
    xort

    xort Inactive Thread Starter

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    But every start up option leads back to the blue screen. Pressing F10 on boot up still leads me to the choice of 'safe mode' or 'last good config' and all those choices lead to the same blue screen
     
    xort,
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  17. 2009/11/19
    PeteC

    PeteC SuperGeek Staff

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    Post the model no. of the Dell - you need to change the boot order - it sounds like it is set to the hard drive as first in line.
     
    PeteC,
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  18. 2009/11/19
    xort

    xort Inactive Thread Starter

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    It's a Dell Inspiron 6000 with XP Media Edition 2005

    I'm pretty sure its boot order is hard drive first. But I see no way to change that since I can't get past the blue screen to boot from CD
     
    xort,
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  19. 2009/11/19
    PeteC

    PeteC SuperGeek Staff

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    If all else fails - read the manual :)

    F2 to enter Setup

    F12 for Dell Diagnostics
     
    PeteC,
    #18
  20. 2009/11/19
    xort

    xort Inactive Thread Starter

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    Dooh

    I thought for sure F10 was it!!!

    Running diag now
     
    xort,
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  21. 2009/11/19
    xort

    xort Inactive Thread Starter

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    Well, guess what?

    I was wrong, as usual. Nothing wrong with the hard drive, it passed the complete test OK.
     
    xort,
    #20
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