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My computer keeps on freezing

Discussion in 'PC Hardware' started by ChickenHead, 2009/10/09.

  1. 2009/10/09
    ChickenHead

    ChickenHead Inactive Thread Starter

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    Hi
    My computer keeps on freezing randomly.

    Computer Specs:
    System - P4M800-M7
    Processor - Intel Pentium 4 3.00GHz (2CPU)
    RAM - 2016mb9 (400MHz)
    OS - Windows XP Home SP2

    Please help me!

    I want to know what the cause of the problem is and what i can do to fix it.

    If you need any other specs then please tell me.
     
    ChickenHead,
    #1
  2. 2009/10/10
    Arie

    Arie Administrator Administrator Staff

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    Have a look in Event Viewer & see if there are any errors listed around the time that Windows 'freezes'.

    To open Event Viewer, go to Start > Run and type eventvwr.msc, click OK.

    Check your Application and System logs for errors.

    You can double click on any error for more details, and there is also a button to copy the error to your clipboard for easy copying & pasting.

    Does Windows also freeze when you run in Safe mode?
     
    Arie,
    #2


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  4. 2009/10/10
    ChickenHead

    ChickenHead Inactive Thread Starter

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    How do check for Application and System logs for errors. and i have dont go on safe mode alot so im not sure.
     
    ChickenHead,
    #3
  5. 2009/10/10
    Arie

    Arie Administrator Administrator Staff

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    1. As I wrote above: To open Event Viewer, go to Start > Run and type eventvwr.msc, click OK.

    Check your Application and System logs for errors.


    2. So what's stopping you from trying?
     
    Arie,
    #4
  6. 2009/10/10
    ChickenHead

    ChickenHead Inactive Thread Starter

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    i have some errors here they are:

    1.
    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 06/10/2009
    Time: 22:59:46
    User: N/A
    Computer: HOME-PC
    Description:
    Hanging application firefox.exe, version 1.9.1.3523, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 66 69 72 65 66 6f firefo
    0018: 78 2e 65 78 65 20 31 2e x.exe 1.
    0020: 39 2e 31 2e 33 35 32 33 9.1.3523
    0028: 20 69 6e 20 68 75 6e 67 in hung
    0030: 61 70 70 20 30 2e 30 2e app 0.0.
    0038: 30 2e 30 20 61 74 20 6f 0.0 at o
    0040: 66 66 73 65 74 20 30 30 ffset 00
    0048: 30 30 30 30 30 30 000000



    2.
    Event Type: Error
    Event Source: Google Update
    Event Category: None
    Event ID: 20
    Date: 05/10/2009
    Time: 15:30:05
    User: NT AUTHORITY\SYSTEM
    Computer: HOME-PC
    Description:
    The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
    Error: 0x80040801. Http status code: 0.
    Url=https://tools.google.com/service/update2
    Trying config: source=FireFox, direct connection.
    trying CUP:WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80040801. Http status code 0.
    Trying config: source=auto, wpad=1, script=.
    trying CUP:WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80040801. Http status code 0.
    Trying config: source=FireFox, direct connection.
    trying CUP:WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80040801. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80040801. Http status code 0.
    Trying config: source=auto, wpad=1, script=.
    trying CUP:WinHTTP.
    Send request returned 0.




    3.
    Event Type: Warning
    Event Source: Userenv
    Event Category: None
    Event ID: 1517
    Date: 15/09/2009
    Time: 23:33:04
    User: NT AUTHORITY\SYSTEM
    Computer: HOME-PC
    Description:
    Windows saved user HOME-PC\User registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

    This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



    4.
    Event Type: Warning
    Event Source: LoadPerf
    Event Category: None
    Event ID: 2002
    Date: 03/09/2009
    Time: 08:42:42
    User: N/A
    Computer: HOME-PC
    Description:
    The MOF file created for the Outlook service could not be loaded. The error code returned by the MOF Compiler is contained in the Record Data. Before the performance counters of this service can be collected by WMI the MOF file will need to be loaded manually. Contact the vendor of this service for additional information.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 06 01 01 80 bc 13 00 00 ...€¼...



    5.
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 30/08/2009
    Time: 11:31:55
    User: N/A
    Computer: HOME-PC
    Description:
    Faulting application nmindexstoresvr.exe, version 1.5.13.0, faulting module unknown, version 0.0.0.0, fault address 0x00abcaa7.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6e 6d 69 ure nmi
    0018: 6e 64 65 78 73 74 6f 72 ndexstor
    0020: 65 73 76 72 2e 65 78 65 esvr.exe
    0028: 20 31 2e 35 2e 31 33 2e 1.5.13.
    0030: 30 20 69 6e 20 75 6e 6b 0 in unk
    0038: 6e 6f 77 6e 20 30 2e 30 nown 0.0
    0040: 2e 30 2e 30 20 61 74 20 .0.0 at
    0048: 6f 66 66 73 65 74 20 30 offset 0
    0050: 30 61 62 63 61 61 37 0d 0abcaa7.
    0058: 0a .



    6.
    Event Type: Warning
    Event Source: LoadPerf
    Event Category: None
    Event ID: 2002
    Date: 23/08/2009
    Time: 13:22:17
    User: N/A
    Computer: HOME-PC
    Description:
    The MOF file created for the Outlook service could not be loaded. The error code returned by the MOF Compiler is contained in the Record Data. Before the performance counters of this service can be collected by WMI the MOF file will need to be loaded manually. Contact the vendor of this service for additional information.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 01 00 00 00 bc 13 00 00 ....¼...




    There are other warnings/errors but they are the same as the one's above ^^^^
     
    ChickenHead,
    #5
  7. 2009/10/11
    Arie

    Arie Administrator Administrator Staff

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    Well, when was the last time you formatted & did a clean install? It may be time for one.

    That's way to old! FF is at 3.5.3 these days. I suggest updating your software, drivers & OS.
     
    Arie,
    #6
  8. 2009/10/11
    ChickenHead

    ChickenHead Inactive Thread Starter

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    I dont have that version of fiefox installed and i never have.

    I have firefox 3.5.3

    I formatted my and did a clean install a couple of months ago
     
    ChickenHead,
    #7
  9. 2009/10/12
    Arie

    Arie Administrator Administrator Staff

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    Well, I assume you read this too:

    I don't have any suggestions, 'hanging' can be hard to track down. Do you run Anti-Virus, Anti-Malware software & have a firewall?
     
    Arie,
    #8
  10. 2009/10/12
    Lantakik

    Lantakik Inactive

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    UPS error

    I have a problem as well. This is the error and Windows Help information. I don't know how to do this, however. Can you help?


    Details
    Product: Windows Operating System
    ID: 2481
    Source: UPS
    Version: 5.0
    Symbolic Name: NERR_UPSInvalidConfig
    Message: The UPS service is not configured correctly.

    Explanation
    A configuration error occurred in the UPS service.


    User Action
    Check the UPS battery's documentation for the correct configuration information and reconfigure the UPS service.



    --------------------------------------------------------------------------------


    Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx

    :confused:
     
    Lantakik,
    #9
  11. 2009/10/12
    ChickenHead

    ChickenHead Inactive Thread Starter

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    I dont have any anti-virus software atm but i soon will. Do you think that might be my problem?
     
    ChickenHead,
    #10
  12. 2009/10/12
    Admin.

    Admin. Administrator Administrator Staff

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    Lantakik, please start a new thread, don't hijack another persons (totally irrelevant) thread.
     
    Admin.,
    #11
  13. 2009/10/12
    Arie

    Arie Administrator Administrator Staff

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    Maybe, maybe not... To exclude Malware, read this post as indicated at the top of this forum & follow the instructions.
     
    Arie,
    #12
  14. 2009/10/12
    ChickenHead

    ChickenHead Inactive Thread Starter

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    thanks for the info but i dont understand it. Would using malwarebytes work aswell?
     
    Last edited: 2009/10/12
    ChickenHead,
    #13
  15. 2009/10/13
    Arie

    Arie Administrator Administrator Staff

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    No. The instructions are quite clear and detailed and shouldn't be hard to follow.
     
    Arie,
    #14
  16. 2009/10/13
    ChickenHead

    ChickenHead Inactive Thread Starter

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    I dont understand it. I downloaded the files and then saved the 2 notepads. It does say what to do after that:(
     
    ChickenHead,
    #15
  17. 2009/10/13
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #16

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